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FatFace - NEWQUAY 2Reviews 

72
TrustScore 5 out of 5

4.9

FatFace Fistral Beach, Headland Road, TR7 1HY Newquay, Cornwall, GB


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See what reviewers are saying

Rated 3 out of 5 stars

These are nice hats. Unfortunately though they are making them of slightly thinner material and slightly smaller than the previous examples with the logo in the centre of the Cap. I would have much ra... See more

Company replied

Rated 5 out of 5 stars

Visited the store to exchange a hoodie bought online by my husband that was different in detail to the description on the website. We found one in the store that had the pockets he wanted. Jan was e... See more

Company replied

Rated 5 out of 5 stars

I had to ask a MASSIVE favour of the staff at Fat Face on Fistral beach - l left a bag of FF shopping there and came home without realising. I live 6 hours away. Steph was amazing she collected my p... See more

Company replied

Rated 5 out of 5 stars

I had to return a jacket to Fatface in Newquay as it was not waterproof but had lost the paper receipt and had not asked for an email receipt when I was purchasing it. Vicki at the Newquay store bent... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • FatFace Fistral Beach, Headland Road, TR7 1HY, Newquay, Cornwall, United Kingdom

  • 01637 850478

4.9

Excellent

TrustScore 5 out of 5

72 reviews

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4.9

All reviews

(72)

13,282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and polite sales assistant.

Susie was such a helpful and polite sales assistant. She made our visit a really happy one.

October 5, 2022
Unprompted review
FatFace - NEWQUAY 2 logo

Reply from FatFace - NEWQUAY 2

Thank you so much for this lovely review. We are thrilled to hear that you had such a wonderful experience in our store! Your comments will be fed back to our lovely colleagues in store :) - RS

Rated 5 out of 5 stars

Great employee

Found a shirt I liked but store didn’t have my size. Nick the assistant searched the data base and came up with two locations on my way home which had it in stock. I left the store and visited another nearby. When I came out Nick was there looking for me as he had found the one I wanted which I missed on the racks.
Thanks Nick for going that extra mile 👍

November 7, 2022
Unprompted review
FatFace - NEWQUAY 2 logo

Reply from FatFace - NEWQUAY 2

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Genuine

Staff were genuinely as friendly as could be. Helpful and knowledgeable.

July 14, 2022
FatFace - NEWQUAY 2 logo

Reply from FatFace - NEWQUAY 2

Hi Jim, Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care, LE

Rated 5 out of 5 stars

A 1 customer service

Natalie at Fistral Fatface was amazing today, I wanted some MCS shorts but not in store, Natalie ordered them online for me, nothing was an issue, super helpful and friendly!

June 25, 2022
Unprompted review
FatFace - NEWQUAY 2 logo

Reply from FatFace - NEWQUAY 2

Good Morning
Thank you for taking the time to leave us a review.

I am so pleased to hear of your recent experience in our Fistral store. I will pass this onto the crew members involved for you.

Have a great day!
EP

Rated 5 out of 5 stars

Fantastic - more colours please

As always - lovely linen shirt!
Great staff in the Fistral Beach shop and a special mention for a lovely assistant down from Newcastle for the promotion!

June 18, 2022
FatFace - NEWQUAY 2 logo

Reply from FatFace - NEWQUAY 2

Hi there, Hi there, thank you for your 5* review on the Newquay store - this is really wonderful to hear! LE

Rated 5 out of 5 stars

Excellent

Excellent, great fit, lovely and warm, fast delivery.

March 10, 2022
FatFace - NEWQUAY 2 logo

Reply from FatFace - NEWQUAY 2

Hiya, thank you for the 5-star review, have a lovely rest of the day. Take care, LM

Rated 5 out of 5 stars

New season, new me ☺️

I arrived in store with the intention of trying jeans from the new season range. I found staff to be friendly, helpful and supportive. I ended up purchasing three items and making good use of my discount vouchers.
I am especially delighted with the fit and comfort of my new Mom jeans and cosy cardigan.

January 28, 2022
FatFace - NEWQUAY 2 logo

Reply from FatFace - NEWQUAY 2

Thank you for your review the Newquay store will be delighted to read your lovely comments CP

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