Went into Fat Face in Northallerton, very helpful lady assisted in decision making etc. Not right size so decided to go away and think about purchase rather than order in shop. Ordered on line to col... See more
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Great customer care, in that staff are helpful, polite and engaging. Choice of clothes varies depending on store size but modern and appealing. I bought a top in the sale very pleased with it though... See more
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Excellent service and fantastic product range. Have used Fat Face for years, brilliant company
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Ordered linen trousers in Navy online. When they arrived were covered in lint of some kind. returned to Northallerton store and was humiliated in front of the whole shop by staff shouting at me for... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
102/103 High Street, DL7 8PP, Northallerton, North Yorkshire, United Kingdom
- 01609 773970
4.7
Excellent
110 reviews
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Reply from FatFace - NORTHALLERTON
Hello Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly and helpful thank you.
July 14, 2024
Reply from FatFace - NORTHALLERTON
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Customer Service
Great Customer Service, Speedy and Great Delivery, Quality Products at affordable prices, always a Superior Shopping and Ordering Experience. Lovely friendly staff in store.
July 7, 2024
Reply from FatFace - NORTHALLERTON
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really easy to order on-line
Really easy to order on-line, picked package up from store (Northallerton) where the staff were extremely helpful and pleasant.
June 18, 2024
Reply from FatFace - NORTHALLERTON
Good afternoon,
Thank you for taking the time to get in touch with us.
I am so pleased that you are enjoying your new order and that the crew in our Northallerton store were so helpful. I hope you continue to enjoy our products as much as we do.
All the best, MM
Website easy to use and straightforward…
Website easy to use and straightforward to order. Got clear emails on progress of order. Member of staff in store was friendly and efficient.
Pleased with my purchase. The navy cord dress I ordered was as described and I sized down to a size 8 as recommended by other reviews.
June 5, 2024
Reply from FatFace - NORTHALLERTON
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that the delivery was prompt and pick up from store was so easy with our friendly crew at our Northallerton store. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Reply from FatFace - NORTHALLERTON
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Northallerton store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Very helpful and friendly staff
Very helpful and friendly staff. Absolutely love FatFace, very good quality clothing.
April 23, 2024
Reply from FatFace - NORTHALLERTON
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Website clear ordering process
Website clear ordering process. Kept informed when dispatched & arrived at local store as requested. Staff efficient & friendly in store.
March 29, 2024
Reply from FatFace - NORTHALLERTON
Good Morning,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and that you are loving the quality of our clothing! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Very good service as always and quality…
Very good service as always and quality stock . A pleasure to shop and always come out with more than I went into to purchase .
March 23, 2024
Reply from FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - NORTHALLERTON
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Hi quality Airlie bought for my son's…
Hi quality Airlie bought for my son's birthday present. He loves it. Ordered on line but very helpful in the store too.
February 15, 2024
Reply from FatFace - NORTHALLERTON
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We look forward to welcoming you back soon!
Take care.- GM
Ordered online and picked up in store
Ordered online and picked up in store. Staff at Northallerton very friendly and helpful. I bought 3 items one was a pair of jeans. I was able to try them on instore. They didn't fit me so the staff did a refund on that item.
Very pleased with the other 2 items. All good 👍
February 14, 2024
Reply from FatFace - NORTHALLERTON
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew! Take care - TS
Very helpful and pleasant member of…
Very helpful and pleasant member of staff in store.
I ordered the same sized (12, reg) jeggings I already had, but in a different colour. However they were 1-2 inches longer (although I have kept them)
February 8, 2024
Reply from FatFace - NORTHALLERTON
Hello Helen
Thank you for taking the time to leave your review.
I am sorry to hear that there is a slight length discrepancy in your jeggings.
If you would like to return these, providing they are in their original condition and unworn, you can do so.
Take care, LE
Lovely dress delivered promptly
Ordered a dress in the sale online. Arrived quickly and as promised, well packaged. Absolutely lovely, quality dress, perfect for a trip I am taking and great value.
January 24, 2024
Reply from FatFace - NORTHALLERTON
Hi Amanda,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Excellent company selling good quality…
Excellent company selling good quality clothing their sales are usually 50% which is a bargain very easy to return online orders straight to the store where the staff are extremely polite and efficient
January 4, 2024
Reply from FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service
January 4, 2024
Reply from FatFace - NORTHALLERTON
Hello David
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Very happy with my lovely cardiganan
Very happy with my lovely cardigan. Well made & very flattering.
January 2, 2024
Reply from FatFace - NORTHALLERTON
Hi Kate, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them! Take care, CD
Brilliant clothing.
Brilliant website. Very clear and helpful.
Clothes are amazing quality so price reflects that. Everyone that receives a fat face present is very happy. Jumpers and sweatshirts bought this time for all men as presents. Amazing items so well made and always a bit different to elsewhere.
Staff in every shop I’ve been in are always lovely. Never ever had a grumpy member of staff.
NORTHALLERTON in particular always lovely even when phoning them.
Please don’t close Northallerton.
November 30, 2023
Reply from FatFace - NORTHALLERTON
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encounter such a pleasant experience when visiting our Northallerton store. I will be sure to pass your comments on to the team.
All the best, MM
The delivery to store was good
The delivery to store was good. Your estimate of my size at a 10 was a size out, I needed an 8 which fortunately I could try on in store. The colour was not the grey which I expected, part of the check it was cream which I would not have ordered. The quality of the material was not what I expected.
Fortunately the staff instore were very helpful and did everything they could to help. I could return I store as I had payed via PayPal so had to queue at the Post Office. Not something to do at Christmas! Will think twice before doing this again.
December 4, 2023
Reply from FatFace - NORTHALLERTON
Good afternoon,
Thank you for taking the time to leave us your review.
I do apologise that you were unable to return your order to store. We do state online, that any orders paid via PayPal are to be returned to us via the post but please be assured that I will pass on your comments for consideration.
Take care, MM
Always reliable
Have shopped at Fat Face for years. In this case had to order on line - quick and easy to arrange pick up from store and kept advised at each stage. Product is good quality and competitively priced. Helpful staff at store.
November 29, 2023
Reply from FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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