Went into Fat Face in Northallerton, very helpful lady assisted in decision making etc. Not right size so decided to go away and think about purchase rather than order in shop. Ordered on line to col... See more
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Great customer care, in that staff are helpful, polite and engaging. Choice of clothes varies depending on store size but modern and appealing. I bought a top in the sale very pleased with it though... See more
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Excellent service and fantastic product range. Have used Fat Face for years, brilliant company
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Ordered linen trousers in Navy online. When they arrived were covered in lint of some kind. returned to Northallerton store and was humiliated in front of the whole shop by staff shouting at me for... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
102/103 High Street, DL7 8PP, Northallerton, North Yorkshire, United Kingdom
- 01609 773970
4.7
Excellent
110 reviews
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Reply from FatFace - NORTHALLERTON
Hello Gordon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service and friendly staff.
October 31, 2023
Reply from FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Dissatisfied
The boots were fine they just didn’t fit , it was the return experience that was a nightmare.I bought the boots online so I returned to my local store to return , I had paid part gift card and part cash the man behind the counter made it sound like that was a problem but proceeded to put some money back on a gift card , he then handed me it I said I paid the majority in cash so thought I would get cash and gift card back he said oh well you will probs spend the card any way which wasn’t the point but I didn’t want to cause a scene very disappointing
October 9, 2023
Reply from FatFace - NORTHALLERTON
Hi Sam, Thank you for your feedback. I am so sorry to hear that you have been disappointed with your store experience. Our invoices will only show one payment method and therefore I believe this is what has caused this confusion. I have spoken to the store manager today and they will be providing additional guidance to this crew member, regarding split payment returns. Thank you again for reaching out to our team. Take care - KS
The older lady in charge was very…
The older lady in charge was very sarcastic
Told me if I’d just come into store to buy instead of buying g online it would have meant I would t have had for them to process a refund
Quite hard to do when your actalkt abroad 🤔🤔
October 2, 2023
Reply from FatFace - NORTHALLERTON
Good morning, Alison
Thank you for your review, I am sorry to hear of your disappointing experience within our Northallerton store. I will be sure to pass your comments and feedback on to the relevant department for this to be reviewed.
Thank you, LE
Excellent Service
Service today was excellent the lady Katie serving me was so helpful and very knowledgeable.
September 25, 2023
Unprompted review
Reply from FatFace - NORTHALLERTON
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I couldn’t find what I’d previously…
I couldn’t find what I’d previously seen in store, customer service was really helpful, showing alternatives then helping to order on line. Delivery is free from an in store purchase, which I didn’t know, first class.
September 12, 2023
Reply from FatFace - NORTHALLERTON
Good afternoon, Jennifer
Thank you for your feedback regarding your recent order.
It's great reading such positive comments about the items you ordered and service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Returned item to Northallerton store
Returned item to Northallerton store. Really simple process & really helpful & pleasant staff. Thank you
September 10, 2023
Reply from FatFace - NORTHALLERTON
Hello, thank you for taking the time to leave a review.
I'm so pleased to hear that you found our returns process to be hassle-free.
We hope to welcome you back to shop with us again soon!
All the best, LB
Great ordering from experience!
Ordered some wellies in the sale for my daughter to collect from the Northallerton store. The ordering process was straightforward & the collection experience & service from the store was perfect. Thank you!
August 17, 2023
Reply from FatFace - NORTHALLERTON
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Lovely unusual shape beach towel bought…
Lovely unusual shape beach towel bought as a gift. Ordered on line and collected locally. Great chance to meet your staff and look at garments in the flesh
August 15, 2023
Reply from FatFace - NORTHALLERTON
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Reply from FatFace - NORTHALLERTON
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Ordered online click and collect
Ordered online click and collect. Only problem encountered was the local store (Yarm) closed a while back so had to travel a bit further.
Goods we’re ready really quickly and I was kept updated with progress msg’s
August 16, 2023
Reply from FatFace - NORTHALLERTON
Thank you for your review. We are pleased to hear of your positive shopping experience with us! - RS
The shop in Northallerton is very nice
The shop in Northallerton is very nice, staff is always super helpful. :)
August 15, 2023
Reply from FatFace - NORTHALLERTON
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
The usual friendly
The usual friendly, yet wholly professional service that we have come to expect from FatFace.
Only disappointing point is that the company appear to have changed their sizing for mens chinos.
August 9, 2023
Reply from FatFace - NORTHALLERTON
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, SK
Item better than expected
Item better than expected, fitted perfectly.
Collected item from shop. Although I showed the assistant my emailed confirmation, she still requested ID, thought a bit OTT.
August 8, 2023
Reply from FatFace - NORTHALLERTON
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
All straightforward no problem.s at all
August 3, 2023
Reply from FatFace - NORTHALLERTON
Thank you for your wonderful comments. We deeply appreciate your feedback! - RS
Reply from FatFace - NORTHALLERTON
Good Morning Kristin, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a great day! - JW
Communication was excellent
Communication was excellent and product was up to usual Fat Face high standards. As it was a sale item delivery took 7 days so deducted a star.
July 14, 2023
Reply from FatFace - NORTHALLERTON
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS
We love fat face clothes
We love fat face clothes, the quality is fantastic, wash, wear and keep shape & condition, service in store or on line is friendly and efficient.
June 29, 2023
Reply from FatFace - NORTHALLERTON
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Lovely staff gorgeous shop but limited sizes
Staff were kind and thoughtful, very helpful.
June 18, 2023
Reply from FatFace - NORTHALLERTON
HI Barbara
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat face in Northallerton
Fat face in Northallerton
Staff so friendly and helpful , gave me information on ordering large sizes and children’s wear online .
May 21, 2023
Reply from FatFace - NORTHALLERTON
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
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