Went into Fat Face in Northallerton, very helpful lady assisted in decision making etc. Not right size so decided to go away and think about purchase rather than order in shop. Ordered on line to col... See more
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Ordered linen trousers in Navy online. When they arrived were covered in lint of some kind. returned to Northallerton store and was humiliated in front of the whole shop by staff shouting at me for... See more
Company replied
The staff were really pleasant and helpful only went for a look round but couldn’t resist treating myself Thank you Lovely store .
Company replied
Visited Northallerton store today and bought an Ivory Jumper. Extremely pleased with the quality of this product and with the very helpful member of staff who advised me on the correct fit and size t... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
102/103 High Street, DL7 8PP, Northallerton, North Yorkshire, United Kingdom
- 01609 773970
4.7
Excellent
129 reviews
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Website clear ordering process
Website clear ordering process. Kept informed when dispatched & arrived at local store as requested. Staff efficient & friendly in store.
March 29, 2024
Reply from FatFace - NORTHALLERTON
Good Morning,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and that you are loving the quality of our clothing! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Very good service as always and quality…
Very good service as always and quality stock . A pleasure to shop and always come out with more than I went into to purchase .
March 23, 2024
Reply from FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - NORTHALLERTON
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Hi quality Airlie bought for my son's…
Hi quality Airlie bought for my son's birthday present. He loves it. Ordered on line but very helpful in the store too.
February 15, 2024
Reply from FatFace - NORTHALLERTON
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We look forward to welcoming you back soon!
Take care.- GM
Ordered online and picked up in store
Ordered online and picked up in store. Staff at Northallerton very friendly and helpful. I bought 3 items one was a pair of jeans. I was able to try them on instore. They didn't fit me so the staff did a refund on that item.
Very pleased with the other 2 items. All good 👍
February 14, 2024
Reply from FatFace - NORTHALLERTON
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew! Take care - TS
Very helpful and pleasant member of…
Very helpful and pleasant member of staff in store.
I ordered the same sized (12, reg) jeggings I already had, but in a different colour. However they were 1-2 inches longer (although I have kept them)
February 8, 2024
Reply from FatFace - NORTHALLERTON
Hello Helen
Thank you for taking the time to leave your review.
I am sorry to hear that there is a slight length discrepancy in your jeggings.
If you would like to return these, providing they are in their original condition and unworn, you can do so.
Take care, LE
Lovely dress delivered promptly
Ordered a dress in the sale online. Arrived quickly and as promised, well packaged. Absolutely lovely, quality dress, perfect for a trip I am taking and great value.
January 24, 2024
Reply from FatFace - NORTHALLERTON
Hi Amanda,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Excellent company selling good quality…
Excellent company selling good quality clothing their sales are usually 50% which is a bargain very easy to return online orders straight to the store where the staff are extremely polite and efficient
January 4, 2024
Reply from FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service
January 4, 2024
Reply from FatFace - NORTHALLERTON
Hello David
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Very happy with my lovely cardiganan
Very happy with my lovely cardigan. Well made & very flattering.
January 2, 2024
Reply from FatFace - NORTHALLERTON
Hi Kate, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them! Take care, CD
Brilliant clothing.
Brilliant website. Very clear and helpful.
Clothes are amazing quality so price reflects that. Everyone that receives a fat face present is very happy. Jumpers and sweatshirts bought this time for all men as presents. Amazing items so well made and always a bit different to elsewhere.
Staff in every shop I’ve been in are always lovely. Never ever had a grumpy member of staff.
NORTHALLERTON in particular always lovely even when phoning them.
Please don’t close Northallerton.
November 30, 2023
Reply from FatFace - NORTHALLERTON
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encounter such a pleasant experience when visiting our Northallerton store. I will be sure to pass your comments on to the team.
All the best, MM
The delivery to store was good
The delivery to store was good. Your estimate of my size at a 10 was a size out, I needed an 8 which fortunately I could try on in store. The colour was not the grey which I expected, part of the check it was cream which I would not have ordered. The quality of the material was not what I expected.
Fortunately the staff instore were very helpful and did everything they could to help. I could return I store as I had payed via PayPal so had to queue at the Post Office. Not something to do at Christmas! Will think twice before doing this again.
December 4, 2023
Reply from FatFace - NORTHALLERTON
Good afternoon,
Thank you for taking the time to leave us your review.
I do apologise that you were unable to return your order to store. We do state online, that any orders paid via PayPal are to be returned to us via the post but please be assured that I will pass on your comments for consideration.
Take care, MM
Always reliable
Have shopped at Fat Face for years. In this case had to order on line - quick and easy to arrange pick up from store and kept advised at each stage. Product is good quality and competitively priced. Helpful staff at store.
November 29, 2023
Reply from FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - NORTHALLERTON
Hello Gordon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service and friendly staff.
October 31, 2023
Reply from FatFace - NORTHALLERTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Dissatisfied
The boots were fine they just didn’t fit , it was the return experience that was a nightmare.I bought the boots online so I returned to my local store to return , I had paid part gift card and part cash the man behind the counter made it sound like that was a problem but proceeded to put some money back on a gift card , he then handed me it I said I paid the majority in cash so thought I would get cash and gift card back he said oh well you will probs spend the card any way which wasn’t the point but I didn’t want to cause a scene very disappointing
October 9, 2023
Reply from FatFace - NORTHALLERTON
Hi Sam, Thank you for your feedback. I am so sorry to hear that you have been disappointed with your store experience. Our invoices will only show one payment method and therefore I believe this is what has caused this confusion. I have spoken to the store manager today and they will be providing additional guidance to this crew member, regarding split payment returns. Thank you again for reaching out to our team. Take care - KS
The older lady in charge was very…
The older lady in charge was very sarcastic
Told me if I’d just come into store to buy instead of buying g online it would have meant I would t have had for them to process a refund
Quite hard to do when your actalkt abroad 🤔🤔
October 2, 2023
Reply from FatFace - NORTHALLERTON
Good morning, Alison
Thank you for your review, I am sorry to hear of your disappointing experience within our Northallerton store. I will be sure to pass your comments and feedback on to the relevant department for this to be reviewed.
Thank you, LE
Excellent Service
Service today was excellent the lady Katie serving me was so helpful and very knowledgeable.
September 25, 2023
Unprompted review
Reply from FatFace - NORTHALLERTON
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I couldn’t find what I’d previously…
I couldn’t find what I’d previously seen in store, customer service was really helpful, showing alternatives then helping to order on line. Delivery is free from an in store purchase, which I didn’t know, first class.
September 12, 2023
Reply from FatFace - NORTHALLERTON
Good afternoon, Jennifer
Thank you for your feedback regarding your recent order.
It's great reading such positive comments about the items you ordered and service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Returned item to Northallerton store
Returned item to Northallerton store. Really simple process & really helpful & pleasant staff. Thank you
September 10, 2023
Reply from FatFace - NORTHALLERTON
Hello, thank you for taking the time to leave a review.
I'm so pleased to hear that you found our returns process to be hassle-free.
We hope to welcome you back to shop with us again soon!
All the best, LB
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