Went into Fat Face in Northallerton, very helpful lady assisted in decision making etc. Not right size so decided to go away and think about purchase rather than order in shop. Ordered on line to col... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered linen trousers in Navy online. When they arrived were covered in lint of some kind. returned to Northallerton store and was humiliated in front of the whole shop by staff shouting at me for... See more
Company replied
The staff were really pleasant and helpful only went for a look round but couldn’t resist treating myself Thank you Lovely store .
Company replied
Visited Northallerton store today and bought an Ivory Jumper. Extremely pleased with the quality of this product and with the very helpful member of staff who advised me on the correct fit and size t... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
102/103 High Street, DL7 8PP, Northallerton, North Yorkshire, United Kingdom
- 01609 773970
4.7
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service! (Northallerton store)
I visited the Northallerton store over the Christmas period and was delighted to be served by a lovely young lady I believe her name was Katie and she helped me pick out a lovely gift for my granddaughter. She was very helpful and explained the returns policy very well! Amazing service, will definitely be returning in the future!
February 14, 2023
Unprompted review
Reply from FatFace - NORTHALLERTON
Hi there! Thankyou so much for your 5* review, I am thrilled to hear you had such a wonderful experience in store, we will make sure to pass this feedback over to our wonderful team. I do hope your granddaughter loves their gift! - BP
Staff friendly and helpful
Staff friendly and helpful. Fantastic offers in the January sale. Very happy with my purchase
January 6, 2023
Unprompted review
Reply from FatFace - NORTHALLERTON
Amazing review! Thank you so much for your comments! We are thrilled to hear that you are happy with your purchase! :) - RS
Lovely colour and size 24 is a lovely nice shirt …
Lovely colour and size 24 is a lovely fit material good quality
October 21, 2022
Reply from FatFace - NORTHALLERTON
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prairie dress
After ordering a dress in one of your shops, I received it in the short length not the long which I wanted. After speaking to one of your team he told me how to return it and arranged for the long length to be sent, I received it the next day. Very pleased with the service I received.
September 23, 2022
Reply from FatFace - NORTHALLERTON
Hi Barbara, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality and good service
August 20, 2022
Reply from FatFace - NORTHALLERTON
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The joy of Returns at Northallerton
Returned some items to the Northallerton store on the 10th of August that I had ordered online.
The refund was for over £400.00 and it was clear (I know that is subjective)
that the refund was not welcome.
As the refund was coming to the end of the process a male colleague stated to a female colleague, she's just exchanging them for a pair of shoes!!!
I also purchased a top BTW.
That's the second time I have been to the Northallerton Store and both times disapointed.
But rest assured I have a dress to return and so yep I'm taking it back to Northallerton, just to see there cheery faces.
August 10, 2022
Reply from FatFace - NORTHALLERTON
Good afternoon Jill,
Thank you for taking the time to leave your review. I am sorry to hear about your recent experience in the Northallerton Store. All stores should be allowing refunds to be carried out regardless of the amount. Please be assured that this feedback will be passed on and looked into internally with the relevant team. We do offer the free returns label inside parcel which can be posted back for a full refund as well.
Take care, EG
Great staff
Brought a product on line, but unfortunately had to return it. I decided to return it to the nearest shop, where I was meet by friendly and efficient staff, who re-credited me without any fuss(I was in the store, less than 5mins).Brillant service
July 20, 2022
Reply from FatFace - NORTHALLERTON
Hi Ian
Great to hear that our in store returns process is working efficiently as ever. Thank you for taking the time to feedback to us. Have a lovely evening. MJ
Super helpful staff David at…
Super helpful staff David at Northallerton store. Unobtrusive when purchasing shorts tried on 30” waist snug fit asked if 32” available looked in store stock n/a he suggested take home and try if not suitable call and could order in. Telephoned store later in day and located pair nearby Helmsley store suggested give them a call because he couldn’t reserve did so reserved 32” pair and will exchange on Friday. Fantastic customer service well done. Thank you H. Robinson
June 27, 2022
Unprompted review
Reply from FatFace - NORTHALLERTON
Good Morning Harvey
Thank you for your review.
I am so pleased to hear of your recent experience in our Northallerton store. Please be assured that I will pass this onto the crew members involved for you.
EP
The Top arrived Late
June 14, 2022
Reply from FatFace - NORTHALLERTON
Hi Mandy
Thank you for taking the time to leave a review. I hope you are happy with your item but I am sorry that it arrived late. I will certainly feed this back.
In the meantime if there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
Always brilliant service from
Always brilliant service from
Ease of ordering to delivery excellent service. Have only ever returned to store and service in store excellent.
December 2, 2021
Reply from FatFace - NORTHALLERTON
Hi V,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, JH
Always great service
Helpful staff. Patient and knew stock very well. Jumper bought fits my partner perfectly.
December 1, 2021
Reply from FatFace - NORTHALLERTON
Hi Pat,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received in store. We will ensure that your feedback is passed on. We hope your partner likes their new jumper!
Have a great day!
Thanks again, JH
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.