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FatFace - NORWICH 2 Reviews 230

TrustScore 4.5 out of 5

4.7

3/4 Haymarket, NR2 1QD Norwich, Norfolk, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great service and products. Collection from Next stores makes Fat Face so much more accessible. The clothing quality really is very good especially in this day and age when there’s so much rubbish a... See more

Company replied

Rated 5 out of 5 stars

Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the... See more

Company replied

Rated 3 out of 5 stars

Whilst the product is good and the shop staff very helpful I do feel let down by the on-line system. I arranged store delivery well in advance but kept getting delay notices. I was in Norwich for an a... See more

Company replied

Rated 5 out of 5 stars

Ordered from sale online. Kept up to date with click and collect. Prompt email to say problem with delivery, before it became s problem. Confirmed when ready to click and collect. Staff very hel... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 3/4 Haymarket, NR2 1QD, Norwich, Norfolk, United Kingdom

  • 01603 622074

4.7

Excellent

TrustScore 4.5 out of 5

230 reviews

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1-star

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Rated 4 out of 5 stars

Everything I buy from you fits perfect…

Everything I buy from you fits perfect which is rare and the clothes are really well made.

January 4, 2026
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Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Hassle free purchase

Belt arrived swiftly for collection.

January 7, 2026
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Reply from FatFace - NORWICH 2

Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, nothing too much trouble. Nice to have a smile and friendly greeting as you walk in the door.

January 4, 2026
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Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Awful Returns Policy

Bought some slippers as a gift which were unfortunately wrong size. As a gift I removed the price from the bottom of them when I tried to return them to the Norwich store I was told I was not able to return them even with my proof of purchase. What a disgrace!

January 3, 2026
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Reply from FatFace - NORWICH 2

Hello Dan
Thank you for your review.
We can see that this has now been resolved in store.
Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE

Rated 5 out of 5 stars

Great clothes

Great clothes, great sale price. Efficient ordering and store pick up

December 31, 2025
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Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful staff

Handbag arrived on time, Good quality and excellent price in Black Friday sale. Arranged to collect in store. Very helpful staff.

December 8, 2025
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Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Ordered it online to collect

Ordered it online to collect. Fast and friendly service.

December 19, 2025
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Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Super efficient process

December 22, 2025
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Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Pleased with item

Pleased with item. Staff friendly when collecting in store.

December 4, 2025
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Reply from FatFace - NORWICH 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 1 out of 5 stars

Poor customer service

Part of my online order did not arrive on time to the shop and I was told rather than have the missing item from the shop - which they had - i had to return for the 2nd parcel. As I live an hour away and was not planning to come back to Norwich this was very inconvenient.

December 7, 2025
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Reply from FatFace - NORWICH 2

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Rated 5 out of 5 stars

My fat face review

My experience on my fat face purchases. I was checking my emails and I saw fat face was having a quick sale so I gave it a look ended up buying five items. One was a jumper lovely and warm and well made. I bought a lounge wear long sleeved top which I liked so much I bought another three in different colours. Which got the approval of my wife so I know I done good 😂

November 1, 2025
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Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Prompt delivery of my order to the…

Prompt delivery of my order to the shop.
Staff are always so helpful and friendly. The quality of the items I've bought is really good.

October 27, 2025
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Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

So easy to order

So easy to order. So pleased with my coat. Exactly as it was pictured. Lovely colour and fit very good. Delivered next day.

October 26, 2025
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Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
FatFace - NORWICH 2 logo

Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Service is always great at the Norwich…

Service is always great at the Norwich store.

October 13, 2025
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Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Just love my faux fur bodywarmer

Just love my faux fur bodywarmer it is just what I imagined it to be , the quality is excellent and it fits me just as I want it to , I would have liked it to be a bit longer in the body for it to be perfect , so maybe FatFace will do a fleece bodywarmer longer one next time and if they do I shall buy it for everyday use.

October 13, 2025
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Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very quick delivery and returns as well…

Very quick delivery and returns as well as good quality clothes. Will definitely be buying from them again.

October 6, 2025
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Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service and great quality

Always helpful and friendly in store and online platform easy to use, efficient delivery service or collection.
As well as recent items I purchased for my husband which I have to say are well made and lovely fabric with a quality feel to them, I have also purchased a few dresses for myself over the last few months, excellent fit, beautiful fabrics and design, the collection this summer was outstanding and the store in Norwich are always so attentive and helpful, have been an advocate of your products over many years and the items last well and always fit into fashion which is an achievement these days.
Keep doing what you do well.

September 4, 2025
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Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Ordered online

Ordered online, quick and easy collection

August 22, 2025
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Reply from FatFace - NORWICH 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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