Great service and products. Collection from Next stores makes Fat Face so much more accessible. The clothing quality really is very good especially in this day and age when there’s so much rubbish a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the... See more
Company replied
Whilst the product is good and the shop staff very helpful I do feel let down by the on-line system. I arranged store delivery well in advance but kept getting delay notices. I was in Norwich for an a... See more
Company replied
Ordered from sale online. Kept up to date with click and collect. Prompt email to say problem with delivery, before it became s problem. Confirmed when ready to click and collect. Staff very hel... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, United Kingdom
- 01603 622074
4.7
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything I buy from you fits perfect…
Everything I buy from you fits perfect which is rare and the clothes are really well made.
January 4, 2026
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - NORWICH 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Very helpful staff
Very helpful staff, nothing too much trouble. Nice to have a smile and friendly greeting as you walk in the door.
January 4, 2026
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Awful Returns Policy
Bought some slippers as a gift which were unfortunately wrong size. As a gift I removed the price from the bottom of them when I tried to return them to the Norwich store I was told I was not able to return them even with my proof of purchase. What a disgrace!
January 3, 2026
Reply from FatFace - NORWICH 2
Hello Dan
Thank you for your review.
We can see that this has now been resolved in store.
Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful staff
Handbag arrived on time, Good quality and excellent price in Black Friday sale. Arranged to collect in store. Very helpful staff.
December 8, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered it online to collect
Ordered it online to collect. Fast and friendly service.
December 19, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Super efficient process
December 22, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Poor customer service
Part of my online order did not arrive on time to the shop and I was told rather than have the missing item from the shop - which they had - i had to return for the 2nd parcel. As I live an hour away and was not planning to come back to Norwich this was very inconvenient.
December 7, 2025
Reply from FatFace - NORWICH 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
My fat face review
My experience on my fat face purchases. I was checking my emails and I saw fat face was having a quick sale so I gave it a look ended up buying five items. One was a jumper lovely and warm and well made. I bought a lounge wear long sleeved top which I liked so much I bought another three in different colours. Which got the approval of my wife so I know I done good 😂
November 1, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Prompt delivery of my order to the…
Prompt delivery of my order to the shop.
Staff are always so helpful and friendly. The quality of the items I've bought is really good.
October 27, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
So easy to order
So easy to order. So pleased with my coat. Exactly as it was pictured. Lovely colour and fit very good. Delivered next day.
October 26, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful and friendly staff.
October 18, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Service is always great at the Norwich…
Service is always great at the Norwich store.
October 13, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just love my faux fur bodywarmer
Just love my faux fur bodywarmer it is just what I imagined it to be , the quality is excellent and it fits me just as I want it to , I would have liked it to be a bit longer in the body for it to be perfect , so maybe FatFace will do a fleece bodywarmer longer one next time and if they do I shall buy it for everyday use.
October 13, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very quick delivery and returns as well…
Very quick delivery and returns as well as good quality clothes. Will definitely be buying from them again.
October 6, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service and great quality
Always helpful and friendly in store and online platform easy to use, efficient delivery service or collection.
As well as recent items I purchased for my husband which I have to say are well made and lovely fabric with a quality feel to them, I have also purchased a few dresses for myself over the last few months, excellent fit, beautiful fabrics and design, the collection this summer was outstanding and the store in Norwich are always so attentive and helpful, have been an advocate of your products over many years and the items last well and always fit into fashion which is an achievement these days.
Keep doing what you do well.
September 4, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.