Visited the Norwich store today. Tobias made the experience the best I've had in a clothing store. I asked whether he knew if they had a certain type of trouser. He asked me to wait and brought me bac... See more
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Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the... See more
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Ordered from sale online. Kept up to date with click and collect. Prompt email to say problem with delivery, before it became s problem. Confirmed when ready to click and collect. Staff very hel... See more
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Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, United Kingdom
- 01603 622074
4.7
Excellent
235 reviews
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I just love the pyjama bottoms
I just love the pyjama bottoms! :)
OK, the pique sweatshirt is good too. :)
And the nice helpful staff.
April 22, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always superb quality that will last. Not disposable ‘fashion’.
Very well made and fashionable clothing, with that bit of Fatface uniqueness. Clothes that always look good, and last.
February 19, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from FatFace in Norwich
Great service from FatFace in Norwich, couldn't have been more helpful and responsive - thank you
February 16, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and helpful staff
February 8, 2025
Reply from FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered 2 pairs of meribel leggings
I ordered 2 pairs of meribel leggings. I have only received one pair and have been informed that the other pair have been sent to the wrong place. I ordered last Thursday but have still not received the second pair. When I looked online it said they were in transit but I don't know how long this takes and where they were sent in the first place.
January 30, 2025
Reply from FatFace - NORWICH 2
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received part of your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Easy to place order
Easy to place order, timely arrival for "click and collect" option and simple collection process.
December 21, 2024
Reply from FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothes
Great clothes, look good and well made. Slight mix up with delivery to store but later resolved by being delivered free of charge directly to us.
December 11, 2024
Reply from FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly service
My item was delivered to the Norwich store and the staff were very friendly and helpful
December 5, 2024
Reply from FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great product and smooth setvice
Ordered from sale online. Kept up to date with click and collect. Prompt email to say problem with delivery, before it became s problem. Confirmed when ready to click and collect.
Staff very helpful on collection and made use of store changing room yo check fit. Needn't have bothered as sizes "true" and fitted perfectly.
December 9, 2024
Reply from FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
This teddy bear coat is lush
This teddy bear coat is lush! It keeps you warm and snug even in -4 conditions
November 28, 2024
Reply from FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from the sales team.
November 26, 2024
Reply from FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
2 happy shoppers.
My wife and I, visited fatface in Norwich, the shop was well layed out, and the staff were very friendly and helpful, will definitely go there again.
November 21, 2024
Reply from FatFace - NORWICH 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order received on time
Order received on time. Staff soooo helpful. I’m an older shopper not always confident buying clothes for me. They made me feel special. 10 out of 10 Thank you
November 15, 2024
Reply from FatFace - NORWICH 2
Hello Diane,
Thank you for your 5 star review.
I am pleased that you had such a lovely experience at our Norwich store. We hope to see you back soon!
Have a great day,
Take care, CT
A very good service overall and item was good value for money…
So good to be able to collect from the store from friendly and obliging staff and to be able to try the item on there and then
November 6, 2024
Reply from FatFace - NORWICH 2
Hello there
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Norwich store - this is great to hear. Take care, LE
Reply from FatFace - NORWICH 2
Hello Philip, Thank you for your 5-star review. We are thrilled to hear that you had a positive experience with our click and collect service. We hope you enjoy your purchase.
Take care, LE
Great quality
Just love the quality of boys clothing from Fat Face. Ordering is easy and delivery very prompt.
All in all an excellent service.
October 22, 2024
Reply from FatFace - NORWICH 2
Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly helpful staff and the jeans…
Friendly helpful staff and the jeans were just what I was looking for.
August 21, 2024
Reply from FatFace - NORWICH 2
Hello Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordering & return process easy but one size does not fit all
Fatface offers a wide selection of good quality clothes. Locating what you want is definitely made easier using the filters. On a few occasions, unfortunately, I was shown sold out items in my size which was frustrating.
Speed of delivery was amazing and the returns process is easy to follow.
I bought some capri pants. Love the style but sizing is off, for me. I have a pear shape - small chest and waist, larger hips and legs. I find that to get the legs just wide enough to squeeze into, they fit tight like leggings but the waist is massive. I would love to be able to buy Fatface clothing that fitted my shape as the quality is great and whilst it isn't cheap, it is good value for money as the garments do last. This makes it more sustainable and environmentally friendly which is a big tick from me.
August 15, 2024
Reply from FatFace - NORWICH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
It was a pleasurable experience
It was a pleasurable experience. Did a bit of browsing, found what wanted and paid for it. Easy and simple. The staff was pleasant, helpful and efficient.
August 16, 2024
Reply from FatFace - NORWICH 2
Hi Angeline,
Thank you for your 5* review.
We're happy to hear that you had a easy shopping experience. We appreciate you taking the time to leave a comment. Have a great day! Many thanks-AB.
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