Visited the Norwich store today. Tobias made the experience the best I've had in a clothing store. I asked whether he knew if they had a certain type of trouser. He asked me to wait and brought me bac... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the... See more
Company replied
Ordered from sale online. Kept up to date with click and collect. Prompt email to say problem with delivery, before it became s problem. Confirmed when ready to click and collect. Staff very hel... See more
Company replied
Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, United Kingdom
- 01603 622074
4.7
Excellent
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Returned item to norwich store 19/8/24
Returned item to norwich store 19/8/24
Told unable to do refund instore due to new till system
Made to take to post office very inconvient
Posted back to fatface still waiting for refund
August 10, 2024
Reply from FatFace - NORWICH 2
Good morning Alison,
Thank you for taking the time to leave your review.
I am sorry to hear that you were unable to complete your return in store. I can understand that this was disappointing.
I will reach out to the store team to understand their process for returns, and if you have any further questions please do pop us an email at customerservices@fatface.com
Thank you, LE
I wanted a shirt ( in the sale
I wanted a shirt ( in the sale ! ) the shop didn't have my size so I looked online ( though I'd rather buy in store.) eureka! It was available with free delivery to my original shop, it was delivered within the week & an email telling me...fabbo...sorted...thanks !!
August 15, 2024
Reply from FatFace - NORWICH 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Efficient service friendly helpful…
Efficient service friendly helpful staff excellent product at a great price
August 8, 2024
Reply from FatFace - NORWICH 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
The cargo shorts fit very well and I'm…
The cargo shorts fit very well and I'm glad I ordered the longer leg. They are really well made, rather heavy than light weight which I prefer. The pockets are great too, a good size. Im very pleased I bought them and can recommend them 😀
August 12, 2024
Reply from FatFace - NORWICH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Blue cotton cardigan- just what I wanted
Easy to pick up
Cardigan is just what I wanted
August 8, 2024
Reply from FatFace - NORWICH 2
Hi Rachel,
Thank you for taking the time to leave a review.
We’re happy to hear you love your new cardigan and we look forward to welcoming you back soon. Take care, LC.
Fatface Norwich crew are brilliant
Norwich staff are always super helpful, easy ordering and quick delivery to home.
July 8, 2024
Reply from FatFace - NORWICH 2
Good morning Nikki
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returned items
I ordered a few items on line and returned the ones I didn’t want to keep to my local store. This was very quick and easy and will await my refund in the next few days.
July 19, 2024
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -LA
The sweatshirt .The item came very…
The sweatshirt .The item came very quickly and I was very pleased with it only wish it had pockets in it that was a disappointment
July 7, 2024
Reply from FatFace - NORWICH 2
Hello Betty
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NORWICH 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found delivery to be prompt and that you are enjoying your order. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Great dress
Great dress, beautifully soft to wear! looks lovely on, even though I'm a larger size lady. I love the pattern!
June 16, 2024
Unprompted review
Reply from FatFace - NORWICH 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new purchase and that you are loving the pattern and fit of your dress. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Reply from FatFace - NORWICH 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so sorry that your items were too big. In this case, please do return these back to us and we can swiftly ensure your refund is issued for the return.
Take care, MM
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care -SM
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care. -LA
Norwich shop very good
Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the top I was looking for. He even kept my husband entertained whilst I tried it on. Could not ask for better, more enthusiastic service - will definitely be shopping there again!!
May 26, 2024
Unprompted review
Reply from FatFace - NORWICH 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Stocks my kind of style.
May 16, 2024
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
Shirt is absolutely amazing
Shirt is absolutely amazing, very good quality and material.
Definitely recommend. Also price was half price so perfect.
May 8, 2024
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear the item was suitable, and you have enjoyed using our service.
We look forward to welcoming you back soon.
Take care. -GHi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear the item was suitable, and you have enjoyed using our service.
We look forward to welcoming you back soon.
Take care. -SW
Good range of products
Good range of products supported by a great service and friendly staff
May 12, 2024
Reply from FatFace - NORWICH 2
Good afternoon, Charles.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about our products and the service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Lovely Staff
Great and efficient members of staff. Lovely environment also! I was looked after by Summer who was extremely helpful in finding my daughter a great new Summer outfit! Never a bad experience!
May 19, 2024
Unprompted review
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience with our staff. We hope you love your purchase and look forward to welcoming you back soon.
We are glad to hear Summer helped you guys out for the Summer!
Take care. -SW
Reply from FatFace - NORWICH 2
Good afternoon, Trevor.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Good product.
May 7, 2024
Reply from FatFace - NORWICH 2
Good afternoon, Shilpa.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.