Visited the Norwich store today. Tobias made the experience the best I've had in a clothing store. I asked whether he knew if they had a certain type of trouser. He asked me to wait and brought me bac... See more
Company replied
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See what reviewers are saying
Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the... See more
Company replied
Ordered from sale online. Kept up to date with click and collect. Prompt email to say problem with delivery, before it became s problem. Confirmed when ready to click and collect. Staff very hel... See more
Company replied
Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, United Kingdom
- 01603 622074
4.7
Excellent
235 reviews
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Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order!
Take care. -GM
Reply from FatFace - NORWICH 2
Good afternoon,
Thank you for your 5* review. Have a great weekend. Many thanks-AB.
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases!
Take care. -GM
There was quite a queue but another…
There was quite a queue but another member of staff quickly came and things moved along rapidly after that. Staff always friendly and helpful.
April 19, 2024
Reply from FatFace - NORWICH 2
Good afternoon, Veronica.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Great experience at fat face
Aimee and Sophie were professional friendly and extremely helpful . Many thanks for helping me both of u
April 22, 2024
Unprompted review
Reply from FatFace - NORWICH 2
Good afternoon, Elizabeth.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments, we look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Good quality clothing lovely designs…
Good quality clothing lovely designs highly recommend
April 22, 2024
Unprompted review
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
Reply from FatFace - NORWICH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service!
Website easy to navigate, fast delivery, and very helpful staff in the Norwich branch when I collected my order.
March 22, 2024
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The staff are polite and efficient.
March 20, 2024
Reply from FatFace - NORWICH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely friendly staff
Friendly experience and super efficient. Thank you. Norwich Fatface very helpful.
March 23, 2024
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Helpful staff
A different store had taken my email down wrong to send the receipt too. Sandi went out of her way to find it for me to order a different size. She was very helpful and friendly.
March 14, 2024
Unprompted review
Reply from FatFace - NORWICH 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - NORWICH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very pleased with purchases
Very pleased with purchases. Very easy ordering and good delivery times
March 20, 2024
Reply from FatFace - NORWICH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Efficient and helpful staff member
Efficient and helpful staff member, it was no trouble for her to go upstairs to the stick room to look for my size.
March 22, 2024
Unprompted review
Reply from FatFace - NORWICH 2
Good afternoon, Penny.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Helpful as usual
Helpful as usual, thanks and once again commiserations about the bloke who drones the same old song outside your shop day after day. Maybe he should get a job
March 16, 2024
Unprompted review
Reply from FatFace - NORWICH 2
Good Morning
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Looks And Feels Good.
I specified collection from store which was quicker than I expected. The garment itself, a grey marl long sleeve Henley, looks good, fits well and seems to be of good quality. I’ve had problems in the past with this type of neckline due to the placket separating from the front. This looks way better, so I hope it will last. My only negative comment is that service at the till, on collection, was a bit curt and it wasn’t only me.
February 12, 2024
Reply from FatFace - NORWICH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you enjoyed using our Click and Collect service, and love your new item We will be sure to pass your feedback regarding service on for review.
Take care. -GM
You get what it says it is
February 11, 2024
Reply from FatFace - NORWICH 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving your new order. I hope you continue to love our products as much as we do.
All the best, MM
Excellent friendly customer service!
January 27, 2024
Reply from FatFace - NORWICH 2
Good Afternoon Katherine,
Thank you for taking the time to leave us a review!
I am happy to hear you are pleased with the service you were provided with! We love to hear such positive feedback from our customers!
We look forward to welcoming you back soon!
Kind Regards, JW
Great dungarees
Love their clothes , their style, their ethics and their service. Great pair of dungarees which fit exactly as expected. The only disappointment was that collect from store wasn't available. Would rather have not had to pay shipping or them have to ship. Delivery to the store makes so much more sense.
January 16, 2024
Reply from FatFace - NORWICH 2
Good Afternoon Lynn,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and that you are loving the quality of our clothing!
In regards to our click and collect service this will be up and running shortly, we have temporarily put this on hold due to the busy festive and sale period.
We look forward to welcoming you back soon.
Kind Regards, JW
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