Visited the Norwich store today. Tobias made the experience the best I've had in a clothing store. I asked whether he knew if they had a certain type of trouser. He asked me to wait and brought me bac... See more
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See what reviewers are saying
Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the... See more
Company replied
Ordered from sale online. Kept up to date with click and collect. Prompt email to say problem with delivery, before it became s problem. Confirmed when ready to click and collect. Staff very hel... See more
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Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, United Kingdom
- 01603 622074
4.7
Excellent
235 reviews
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my favourite shop
January 17, 2024
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Really helpful staff
January 10, 2024
Reply from FatFace - NORWICH 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Would definitely buy again
Would definitely buy again, delivery fast and kept me updated. Exchange of sizes in the shop was easy. Quality of product was good. Price was better in the sale though!
January 1, 2024
Reply from FatFace - NORWICH 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The ordering process was easy and…
The ordering process was easy and delivery was good
December 30, 2023
Reply from FatFace - NORWICH 2
Hello Malcom
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Absolutely fantastic service
Absolutely fantastic service from Louisa, really helpful. She gave great advice and practical assistance when I needed it.
January 12, 2024
Unprompted review
Reply from FatFace - NORWICH 2
Hello Shaun
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Norwich store - this is great to hear.
Take care, RL
Reply from FatFace - NORWICH 2
Good afternoon, Nigel.
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Regards. JB
So easy to pay online
So easy to pay online received text when I could collect in store very professional and friendly staff in the Norwich store
December 12, 2023
Reply from FatFace - NORWICH 2
Hello Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Izzy was friendly and helpful at the…
Izzy was friendly and helpful at the end of a long day!
December 13, 2023
Unprompted review
Reply from FatFace - NORWICH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ordered online Collected from store
Ordered online Collected from store
Helpful assistant very pleasant
Pleased with goods ordered Efficient and helpful as per usual Thoroughly recommend Fatface
December 6, 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
A very good and enjoyable shopping…
A very good and enjoyable shopping experience, with friendly staff , love fatface clothing
December 7, 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very quick and accurate delivery
December 5, 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Lovely member of staff
I was looked after by Izzy today who made my Fatface experience a pleasure. She was helpful every step of the way and I will certainly go back into the Norwich store again!
December 12, 2023
Unprompted review
Reply from FatFace - NORWICH 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Customer service
Ordered a jumper for my daughter online delivered to store but too small returned to store great service by the staff there initially trying to find an alternative size and then arranging the return as they didn't have one with the new replacement arriving 3 days later .Excellent
November 27, 2023
Reply from FatFace - NORWICH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ease of ordering and collection
December 6, 2023
Reply from FatFace - NORWICH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Prompt delivery and when something…
Prompt delivery and when something didn't fit, easy to return. I always trust fat face and the staff are always smiling and helpful.
November 24, 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service
Easy, fast service. Kept well informed. Can’t comment on products as they are for Christmas gifts but look good quality.
November 21, 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
As usual prompt delivery
As usual prompt delivery, this time to store. I had to order a regular length of the very popular cord dress, Fran. I can see why it keeps selling out so quick. Very relaxed and comfy fit, love the frilly long sleeves. On this occasion I did have to return only because I felt for me the longer length would suit me better. Sadly I had to source this from else where as it remained completely sold out and I wanted to wear it :). The staff in Norwich are friendly and helpful and returning was easy. Thank you once again FatF :)
November 22, 2023
Reply from FatFace - NORWICH 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Friendly helpful staff
I ordered a cardigan via Click and Collect and tried it on when I went to pick it up at the store in Norwich. It was very nice but unfortunately it wasn't quite what I was looking for so I was able to return it there and then. The staff were lovely and very friendly and it was really easy to return the item. I love shopping at FatFace!
November 14, 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - NORWICH 2
Hi Justin, thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new items. Take care – CD
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