Visited the Norwich store today. Tobias made the experience the best I've had in a clothing store. I asked whether he knew if they had a certain type of trouser. He asked me to wait and brought me bac... See more
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See what reviewers are saying
Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the... See more
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Ordered from sale online. Kept up to date with click and collect. Prompt email to say problem with delivery, before it became s problem. Confirmed when ready to click and collect. Staff very hel... See more
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Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, United Kingdom
- 01603 622074
4.7
Excellent
235 reviews
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Reply from FatFace - NORWICH 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Your clothes really suit me.
November 4, 2023
Reply from FatFace - NORWICH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Rude, disinterested staff member.
I ordered online because on 26th October I queued behind another customer in Norwich Fatface store for over 5 minutes. The sole person serving was taking ages with a customer. Eventually, the lady in front of me called out to the assistant at the counter, "Can't someone else come and serve?" I am quite deaf, so did not hear the response from the assistant. However, I understood enough to understand that she very rudely defended why another assistant would not be called to the till. Her face showed sheer anger and irritation while she continued to serve on her own. The lady before me exclaimed, "Ridiculous!!" I replaced the dress and walked out. I would rather pay a delivery charge than ever spend money in your Norwich store with such a rude and dismissive attitude to their customers. The service for online was very good.
October 26, 2023
Reply from FatFace - NORWICH 2
Hello Patricia
Thank you for your review.
I am so sorry to hear of your recent experience in our Norwich store. We train all of our crew members to provide the best customer service they are able to our customers, so this is very sad to hear that this is not the service you have received. I have also flagged this with the Store Manager and Area Manager to look into further internally and take the appropriate action to ensure that this does not happen again.
I hope you have a lovely weekend.
EP
Ordered online
Ordered online, collection at the store came very quickly tried on in store staff very helpful and the dress fitted absolutely perfectly and suited me.
November 1, 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fast service
October 30, 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Exceptional service and with a smile.
Easy to order on line and in store for collection well before the date stated. Great service. Collected from very pleasant staff at the Norwich store.
October 23, 2023
Reply from FatFace - NORWICH 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy peasy
It is easy to select from a wide range of products. Easy to order and pay with a quick delivery time. What you expect in this age
October 23, 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Quality item and service
Excellent service- lovely cardigan and easy order and returns.
September 26, 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Item delivered quickly and is great…
Item delivered quickly and is great quality. I love Fatface clothes and have always received great customer service should I have any issues, highly recommended!
September 26, 2023
Reply from FatFace - NORWICH 2
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Excellent service.
I had great help and assistance from Sandi. As a larger built individual, we ordered xxxxl on line and when it arrived, the prices had been reduced. Fitting was perfect and I was able to get a refund from the reduced price.
September 21, 2023
Reply from FatFace - NORWICH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a great day! SK
Lovely well made and well fitting top
September 20, 2023
Reply from FatFace - NORWICH 2
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, - SK
Good experience
There was good communication regarding my cilck and collect parcel right up to the point of collection .Staff were helpful on store too
September 10, 2023
Reply from FatFace - NORWICH 2
Hi Rosalind
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NORWICH 2
Hello Keith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always a pleasure
Always a pleasure to both shop online and in store! This time I got the best of both worlds. I bought online and collected in store. Good purchase, bright colour, good quality fabric, well made and a perfect fit! Oh and a reasonable price. Always a five star experience, well done fat face online and what excellent helpful friendly staff in your Norwich store!
August 15, 2023
Reply from FatFace - NORWICH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - NORWICH 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that you're happy with your purchase and fit.
Take care,
-SK
Lovely staff
Just wanted to say thss as no you to the lovely ladies who helped me with a refund last week. I then went back and bought another top!
August 6, 2023
Reply from FatFace - NORWICH 2
Good afternoon, Wendy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Good quality clothes
Ok selection. More jeans would be nice and a focus on men’s clothing
August 4, 2023
Reply from FatFace - NORWICH 2
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS
Staff polite and quick to help
July 7, 2023
Reply from FatFace - NORWICH 2
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - NORWICH 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Great friendly staff very helpful and…
Great friendly staff very helpful and fantastic quality clothes
July 1, 2023
Reply from FatFace - NORWICH 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! It's great to hear positive feedback about our lovely store crew, too. Take care – LB
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