Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.

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This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... See more
Company replied
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... See more
Company replied
Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smalle... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, United Kingdom
- 01159 418295
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Reply from FatFace - NOTTINGHAM 3

Reply from FatFace - NOTTINGHAM 3
Great customer service from. The team at Fat Face Nottingham
Great customer service from the team at the Nittingham Fat Face store after evri predictably failed on their delivery

Reply from FatFace - NOTTINGHAM 3
A purchase I made online was very…
A purchase I made online was very quickly and efficient exchanged in the shop in Nottingham. My money for the first purchase was returned within a week.
Great service

Reply from FatFace - NOTTINGHAM 3

Reply from FatFace - NOTTINGHAM 3
Fantastic customer service
Orders yellow denim jacket on line it was too small, rang Nottingham store & spoke with Jasmine, she checked the stock room confirmed they had the larger size & reserved it for me to collect next day, & I was able to return the on line order at the same time, fabulous customer service

Reply from FatFace - NOTTINGHAM 3
Friendly, helpful, kind and enthusiastic staff.
Staff in the Nottingham store were incredibly helpful and kind. I was shopping with a friend who has mobility issues and as soon as we entered the store a staff member offered to show the way to the lift. Staff were knowledgeable, friendly, helpful and enthusiastic. An enjoyable experience.

Reply from FatFace - NOTTINGHAM 3

Reply from FatFace - NOTTINGHAM 3
Fatface - always good!
Ordering online was easy & the tee shirts arrived at the store in a couple of days. I was able to try them on and they fitted well. Staff as usual were very friendly & helpful.

Reply from FatFace - NOTTINGHAM 3
Online order
Order flip flops online to collect from store. I was updated on the progress of my order and delivery.
The product itself is great, really happy with everything.

Reply from FatFace - NOTTINGHAM 3
Love fat face stuff ! …
Well I love looking through fat face love the products ! I bought the canvas bag and absolutely love it ! Came well packed. My son introduced me to get face he bought me some socks for Christmas and the fabric was great washed great too.

Reply from FatFace - NOTTINGHAM 3
Friendly and helpful people at…
Friendly and helpful people at Nottingham who know about the products

Reply from FatFace - NOTTINGHAM 3

Reply from FatFace - NOTTINGHAM 3
Fast pick up from store and the 2…
Fast pick up from store and the 2 members of staff I was served by on both occasions collecting a parcel were lovely

Reply from FatFace - NOTTINGHAM 3
I collected my order from the branch…
I collected my order from the branch shop in Nottingham - so no charges ! and the staff were most efficient and welcoming1

Reply from FatFace - NOTTINGHAM 3
Excellent choice and service
Excellent choice and service. Staff were professional and very pleasant at the Nottingham Store.

Reply from FatFace - NOTTINGHAM 3
Excellent friendly staff
Excellent friendly staff. Always a pleasant experience shopping in the Nottingham branch.

Reply from FatFace - NOTTINGHAM 3

Reply from FatFace - NOTTINGHAM 3
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