This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... See more
Company replied
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See what reviewers are saying
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... See more
Company replied
Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smalle... See more
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Visited the Nottingham store after a specific item. Unfortunately the Nottingham store has ladies upstairs and because I knew what I wanted and didn't need to browse, I didn't really want to go up the... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, United Kingdom
- 01159 418295
4.6
Excellent
227 reviews
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Reply from FatFace - NOTTINGHAM 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Simple to order
Simple to order. Collected in store and it arrived quicker than expected. Friendly helpful staff in store.
August 16, 2023
Reply from FatFace - NOTTINGHAM 3
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Reply from FatFace - NOTTINGHAM 3
Hello Susan
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great service from staff online and in…
Great service from staff online and in store. Great quality clothes, style & fit.
August 13, 2023
Reply from FatFace - NOTTINGHAM 3
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - SK
Very smooth process
Ordered 2 items to collect in store.
Communication from Fatface was excellent and whole process including returns process worked well
August 12, 2023
Reply from FatFace - NOTTINGHAM 3
Thank you so much for your comments. We deeply appreciate your feedback! - RS
very effiecient service and staff at…
very effiecient service and staff at nottingham also nice and efficient
August 8, 2023
Reply from FatFace - NOTTINGHAM 3
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Well made clothing
Well made clothing, excellent quality with care for people and planet.
Always great shopping experience.
August 7, 2023
Reply from FatFace - NOTTINGHAM 3
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Great people outstanding service x
August 10, 2023
Reply from FatFace - NOTTINGHAM 3
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
well designed and manufactured clothing
I saw a gorgeous scarf on line. I then saw it in the shop whilst I was browsing. It is so soft and light that once I picked it up I knew it would regret not buying it.It will work well with different jumper/coat combinations in winter.
August 6, 2023
Reply from FatFace - NOTTINGHAM 3
Thank you so much for your lovely words. We are so happy that you are pleased with your new scarf! We are excited to see you again soon !- RS
Always great quality clothing.
Always great quality clothing.
Service always great whether it’s in store, or on line.
Click & collect is usually faster than the estimated time and should you need to return they include a return paid postage label or you can return in store.
As a brand FatFace is one of the good ones.
July 22, 2023
Reply from FatFace - NOTTINGHAM 3
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I would definitely revisit the store in Nottingham
I would definitely revisit the store in Nottingham.
Holly the manager was so willing, helpful, constructive, polite and courteous, alongwith assistant manager Zoe.
Nothing was too much trouble for either of them.
I love my purchases and new look!
Thank you so much.
Elizabeth 😁
July 28, 2023
Unprompted review
Reply from FatFace - NOTTINGHAM 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
The staff are very friendly and…
The staff are very friendly and helpful. Ime extremely pleased with my purchase
June 29, 2023
Unprompted review
Reply from FatFace - NOTTINGHAM 3
Good afternoon, Elizabeth
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Lovely staff member
The staff member was lovely and very helpful helping me with an exchange
June 17, 2023
Reply from FatFace - NOTTINGHAM 3
Thank you for your feedback regarding your recent visit to our Nottingham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
I wasn't able to make up my mind which dress to buy
I wasn't able to make up my mind which dress I should buy, when I asked a sales assistant she told me that one of the styles looked better on me, so I bought that one.
June 10, 2023
Reply from FatFace - NOTTINGHAM 3
Hi Tessa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NOTTINGHAM 3
Thank you for your review. We deeply appreciate your feedback and we are pleased to hear of your positive experience when shopping with us! - RS
Thank you Fat Face! I love your products and the fact you…
I love your products and the fact you try hard to make them more environmentally friendly.
June 3, 2023
Reply from FatFace - NOTTINGHAM 3
Thank you for your review! We are thrilled to hear of your positive shopping experience with us and we look forward to seeing you again soon! -RS
Easy website to manoeuvre
Easy website to manoeuvre. Good to find sizes available. Easy pick up from store with friendly helpful staff.
May 6, 2023
Reply from FatFace - NOTTINGHAM 3
Hi Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Summer treats
I bought a green and white knee length dress and lilac midi dress with side split. Both fit really well, although definitely come up large. I'm usually a 14/16 and these were both a 12 with room to wriggle
April 30, 2023
Reply from FatFace - NOTTINGHAM 3
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very supportive and helpful service…
Very supportive and helpful service from staff in shop
May 11, 2023
Reply from FatFace - NOTTINGHAM 3
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Best customer service I have ever had…
Best customer service I have ever had in a clothes shop!! By a mile. The staff were so polite and happy and helpful and went above and beyond to help me choose some dresses. Great bargains in the sales!! Thank you Sarah
May 4, 2023
Reply from FatFace - NOTTINGHAM 3
Hi Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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