Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.
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This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... See more
Company replied
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... See more
Company replied
Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smalle... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, United Kingdom
- 01159 418295
4.6
Excellent
228 reviews
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Extremely friendly staff members
Extremely friendly staff members - fabulous experience and very happy!! Merry Christmas
December 14, 2023
Reply from FatFace - NOTTINGHAM 3
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you encountered such wonderful customer experience in our Nottingham store. I will be sure to pass on your comments to the team.
All the best, MM
Great Service
Just wanted to say popped into the store for the first time in years (11/12/23) to try on a couple of items. The chap who served me was extremely helpful showed me other items, talked knowledgeably about the products as a result I bought an extra item plus ordered two more when I got home.
December 11, 2023
Unprompted review
Reply from FatFace - NOTTINGHAM 3
Hello Andy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Colorful website
Easy to navigate website. My purchases were in the sale and collection from store. Fast delivery and kept informed at each stage. Cargo trousers and lacy blouse are perfect as described.
November 21, 2023
Reply from FatFace - NOTTINGHAM 3
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Very good experience
Very good experience, great stuff, and easy pickup. I would recommend it to my friends and family.
November 21, 2023
Reply from FatFace - NOTTINGHAM 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very pleased with the purchases
Very pleased with the purchases. Arrived quickly at the store I wanted to collect from. Very pleasant and helpful staff member when I picked the items up.
November 20, 2023
Reply from FatFace - NOTTINGHAM 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Was fast and efficient when collecting
Was fast and efficient when collecting, happy with the product too
November 10, 2023
Reply from FatFace - NOTTINGHAM 3
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
November 3, 2023
Reply from FatFace - NOTTINGHAM 3
Hello Rola
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I was very satisfied with how fast the…
I was very satisfied with how fast the item I bought was ready for me to pick up from the shop. I received very good service and I am very pleased with the slippers that I bought
October 30, 2023
Reply from FatFace - NOTTINGHAM 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fantastic customer service
Fantastic customer service from Zoe H who went out of her way to help me. Bought a beautiful waterproof coat which fitted perfectly
October 24, 2023
Reply from FatFace - NOTTINGHAM 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Prompt service
Prompt service, very helpful staff, good clean and tidy store with great selection, products very well made and priced
October 24, 2023
Reply from FatFace - NOTTINGHAM 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Return Process
I bought 1 size top in shop and another size on line. after careful thought I wanted to return both as I'd prefer a longer style. I went to the Nottingham branch and the return process was fast and efficient.
October 28, 2023
Reply from FatFace - NOTTINGHAM 3
Hello
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NOTTINGHAM 3
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Aaliyah was amazing!
Aaliyah was amazing!
Popped in to get a few new bits and pieces and Aaliyah was so helpful and gave loads of style tips. She also tried to help us whittle down the list of things we wanted to buy but we ended up getting at all despite her efforts as all the clothes were so lovely.
I’ve been shopping at FatFace for around 10 years and I absolutely love the clothes - great styles and the clothes last a long time! I’ve had some clothing from 2015 that I still wear (and I’ve worn frequently!)
October 7, 2023
Unprompted review
Reply from FatFace - NOTTINGHAM 3
Thank you for your 5* review regarding your recent visit to our Nottingham store. It is great to read such positive comments regarding our lovely store crew, and I'll certainly pass your feedback along to Aaliyah. Have a lovely day! LB
Happy shopper
Lovely shopping in fat face really great choice of clothes, very friendly and helpful staff nothing seems to much trouble, happy to order instore for me and gave me all the information I needed on my delivery, well done fat face nottingham
September 30, 2023
Unprompted review
Reply from FatFace - NOTTINGHAM 3
Good Afternoon Susan,
Thank you for taking the time to leave us a review!
I am so glad to read the positive feedback regarding your experience in-store, I will make sure to pass this feedback on! Thank you for being a loyal customer of ours, we cannot wait to welcome you back :)
Have a great day! - JW
Friendly staff
September 18, 2023
Reply from FatFace - NOTTINGHAM 3
Hi Nicola, thanks for reviewing! We love to hear that our store staff are welcoming and friendly, and we'll make sure the Nottingham branch receives this feedback. We hope you like your new bedding! Take care, CD
Face to Face or Online?
Easy to locate item of clothing I was looking for but my size wasn't available. However, a very helpful member of staff checked the stockroom and also online and was able to inform me that I could order the item I wanted and have it delivered free to the store. Very surprised though that the store couldn't order the item.
September 7, 2023
Reply from FatFace - NOTTINGHAM 3
Hello Anne, thank you for taking the time to leave a review.
We are pleased to hear that our Nottingham store staff were so helpful and that you were able to order the jacket you wanted online!
The store staff should have been able to order the item for you if you wanted, however orders made on the till have to be made for home delivery. If you wish to collect the item from store, this has to be done via our website.
We hope you are loving your new jacket!
All the best, LB
Once again excellent quality and fit
August 29, 2023
Reply from FatFace - NOTTINGHAM 3
Hello Tim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I always enjoy going into my local…
I always enjoy going into my local Fatface, everything is well set out and the service from the sales assistants is friendly
I love the quality of the clothing and everything lasts for ages
I understand that quality costs more and the reason I've only given 4 stars is down to the price of some of the clothes....luckily they have sales whi means I can purchase some of my favourite more expensive items 🥰
August 28, 2023
Reply from FatFace - NOTTINGHAM 3
Hi Wendy, thank you for taking the time to leave us a review. We're so glad to hear that you have had such positive experiences in our Nottingham branch, and that we're providing the quality products that we strive for. We're glad that our sales can make things more accessible to you, and although quality does drive costs up, we still value this feedback so that we can try and find the right balance for our customers. We hope to earn 5 stars in the future! Take care, CD
Reply from FatFace - NOTTINGHAM 3
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Excellent customer service both in…
Excellent customer service both in store and on line
August 28, 2023
Reply from FatFace - NOTTINGHAM 3
Good Morning
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
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