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FatFace - PORTSMOUTH NH Reviews 32

TrustScore 4.5 out of 5

4.7

62 Congress Street, NH 03801 Portsmouth, New Hampshire, US


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See what reviewers are saying

Rated 5 out of 5 stars

I've shopped at the FatFace stores at several locations in the US (Annapolis Maryland, Portsmouth New Hampshire, Kennebunkport & Portland Maine) and always grab some great clothes on their summer sa... See more

Company replied

Rated 1 out of 5 stars

Used FatFace for the first time and think it will be our last. Ordered a hoodie that when arrived was too big from the stated size and returned for refund and 2 weeks on despite emails to them no repl... See more

Company replied

Rated 5 out of 5 stars

Love their clothing and helpful associates. Also loved the drinks on the back patio while shopping the Christmas Prelude in Kennebunkport. Classy touch!

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 62 Congress Street, NH 03801, Portsmouth, New Hampshire, United States

  • 603 373 0980

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

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Rated 2 out of 5 stars

Cute clothes

Cute clothes, bought something half off and had to correct the salesman on markdown price…
And all he said was “nice catch”

October 31, 2022
Unprompted review
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Reply from FatFace - PORTSMOUTH NH

Hi Andrea, thank you for your review. I am very sorry to hear of your negative experience in one of our stores. Please be assured that your feedback has been passed on and if you need anything else, please contact us. Take care, - ES

Rated 5 out of 5 stars

I love the fashion designer’s taste who…

I love the fashion designer’s taste who picks out the clothes for Fat-face. Well done. The clothing is quality.

September 8, 2022
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Reply from FatFace - PORTSMOUTH NH

Good afternoon, Kathleen

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our US Portsmouth store.

Take care, JB

Rated 5 out of 5 stars
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Reply from FatFace - PORTSMOUTH NH

Hi Ernie, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 2 out of 5 stars

Asked for exchange but just refunded instead

The clothes are lovely however when I returned the items, I asked to exchange them for a different size - no communication from fat face and just refunded.

May 15, 2022
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Reply from FatFace - PORTSMOUTH NH

Hi Kirsten,
Thank you for your review. Unfortunately, we are unable to process any exchanges via the post. We would ask that that you re-order the item you need and send the unwanted item back to us for a full refund or you can return to store and they can process an exchange for you. Many thanks-AB.

Rated 5 out of 5 stars

Brill

Lovely quality clothing, speedy delivery, 10 out of 10

March 31, 2022
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Reply from FatFace - PORTSMOUTH NH

Hi Elaine
Thank you for spending the time to leave us a 5* review. 10 out of 10 is exactly what we aim for. Have a lovely afternoon DW

Rated 5 out of 5 stars

Recently discovered Gem!

Recently discovered Gem!
My husband and I round Fatface pretty recently and have already bought and ordered a number of items. You clothing is always great quality and that's what brings us back. Our recent trip to the store in Portsmouth NH was perfect. Your employees were gracious and helpful and we both really enjoyed the experience.

February 24, 2022
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Reply from FatFace - PORTSMOUTH NH

Good Morning Brandy,
Thank you for your 5 star review. It is so lovely to hear your thoughts on our products. I am also really happy to hear your trip to store was a great one! All the best. -KC

Rated 5 out of 5 stars

Love my purchases,always good…

Love my purchases,always good quality..arrived on time
thank you fatface x

January 31, 2022
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Reply from FatFace - PORTSMOUTH NH

Thank you for taking to the time to leave us a 5 star review we really appreciate it :) CP

Rated 5 out of 5 stars

Excellent service

Excellent service , delivered on time , excellent quality cloths

January 29, 2022
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Reply from FatFace - PORTSMOUTH NH

Thank you for taking the time to leave us a 5 star review we really appreciate it CP

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