Ordering process and delivery to store excellent as always. The shorts themselves were good quality but just a bit too small. My normal size 10 were out of stock online, but after reading other review... See more
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See what reviewers are saying
I highly rate fatface clothing but was dissapointed after my visit to the Reading store today. I bought a couple of items at the til but the person serving had a completely blank attitude when serving... See more
Company replied
Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... See more
Company replied
Great new stock has arrived since I was there last time. So spoilt for choice today with summery things. I am disabled and it was lovely that shop staff Lucy was great helping me by reaching and bring... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, United Kingdom
- 01189 568787
4.6
Excellent
146 reviews
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Reply from FatFace - READING 2
Thankyou very much for you 5* review and we are so happy to hear your online experience was positive, we hope you love your new order! - All the best, BP
experience great to shop online with…
experience great to shop online with cheaper price and take it at the shop.
April 2, 2023
Reply from FatFace - READING 2
Good afternoon, Yoki
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Very helpful staff.
March 30, 2023
Reply from FatFace - READING 2
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Fantastic Staff
I needed to make a slightly complicated exchange in the Reading store and the staff were completely unfazed and so nice and made it so easy. FatFace is the best store on the high street and the staff are always fantastic.
March 26, 2023
Reply from FatFace - READING 2
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
My delivery is going to the wrong address
The staff in the Reading store were excellent and very helpful. They took my address details but today I have received a message from evri that my parcel is being delivered to the Southampton store rather than my home address. I live in Reading!! I am unable to change the delivery address.
March 17, 2023
Reply from FatFace - READING 2
Hi Daren
Thank you for taking the time to leave a review. This is very unfortunate but the Southampton Store will be in touch shortly to arrange a delivery.
Best Wishes DW
Simply brilliant. Great service!
Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpful but our of stock. Reading store were amazing!!! I called and they found two dresses in my size and put them by for me. Great service when I was in store too. Big thanks for everything! Retail often gets a hard time but this customer experience, from both stores, was text book perfect. Well done 😊
November 25, 2022
Unprompted review
Reply from FatFace - READING 2
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
Return for exchange
When returning boots to exchange for a smaller size the shop assistant was extremely helpful and managed to arrange for my size to be delivered to me.
October 29, 2022
Reply from FatFace - READING 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Five star
First time to visit the store and the staff were very accommodating and friendly.
October 31, 2022
Unprompted review
Reply from FatFace - READING 2
Good morning, thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and we hope you're looking forward to shopping instore again, we can't wait to see you! - ES
Happy with service provided
September 16, 2022
Reply from FatFace - READING 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Very pleasant helpful staff
September 22, 2022
Reply from FatFace - READING 2
Hi Rose, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had excellent service from the lady…
I had excellent service from the lady in the Reading shop as I had to return my top's as they were too big.
September 8, 2022
Reply from FatFace - READING 2
Good afternoon, Wendy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Reading store.
Take care, JB
Staff very helpful
September 2, 2022
Unprompted review
Reply from FatFace - READING 2
Good Morning Sharon
Thank you for your review and for sharing your recent experience in our Reading stores. Please be assured that I will pass this onto the crew members involved for you.
EP
Great customer service
I went to Reading and popped into the branch and found a sweatshirt I really liked, I was going to buy the large size but the assistant said a medium would be better. There were none in store. However she suggested I look online; she had first checked that a medium size was still available but recommended ordering sooner than later to avoid disappointment as they were ‘going fast’.
I took assistant’s advise and bought online there and then in colour (pale violet) I liked. It was delivered post free in a couple of days! All the staff were friendly and helpful there. Thanks all at Fatface, Broad Street, Reading
August 29, 2022
Reply from FatFace - READING 2
Hi Andrea, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordering online was easy
Ordering online was easy, however needed to return all items as they were all to big. Gutted!
The lady who dealt with refund was lovely and I wasn’t made to feel awkward.
I did see a pair of trousers in shop after sorting refund which fitted perfect and same lady dealt with the transaction.
August 27, 2022
Reply from FatFace - READING 2
Hi Carol, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - READING 2
Hi Fiona, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Stands the test of time.very well made…
Stands the test of time.very well made from quality materials.
My go to t shirt….
Thank you fatface…….
August 23, 2022
Reply from FatFace - READING 2
Good Afternoon Alex
Thank you for leaving us this review about recent purchase.
I hope you have a great evening!
Take care, EP
Reply from FatFace - READING 2
Good afternoon, Rebecca
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Reading store.
Enjoy the rest of your day, take care. JB
Very Nice
The delivery of my purchase took a little long to arrive.
But the vests that i ordered are spot on. Very good quality. The only downside is that i couldn't get more in the colours i wanted.
August 13, 2022
Reply from FatFace - READING 2
Good afternoon, Karen
Thank you for leaving us this review about your online shopping experience. We really value feedback from our customers. I will pass on your comments to our design team for future projects.
With regards to your delivery, I can see that it was delivered 3 days after placing the order, within our standard delivery agreement of 3-5 days.
Thank you for being a loyal customer, and we look forward to you shopping with us again soon.
Have a great day. JB
Fab simple website great products high quality
Fab simple website; easy of navigation and quick checkout. Great example product photos.
Goods received were of an excellent quality and better than first thought.
August 9, 2022
Reply from FatFace - READING 2
Good Afternoon Justyn
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent help from your staff in the…
Excellent help from your staff in the Reading shop. Easy after that to order online and the clothing arrived quickly. Very happy.
June 20, 2022
Reply from FatFace - READING 2
Hi Malcolm, thank you for your review on the Reading store. This is wonderful to hear and this will be passed onto the team! Take care, LE
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