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FatFace - ROMSEY Reviews 79

TrustScore 4.5 out of 5

4.7

20 The Hundred, SO51 8BW Romsey, Hampshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I bought a blue and white gingham Remi dress online which when i tried on was a little tight across the chest so i returned it to a local store. The guy in the shop was very helpful. He organised my... See more

Company replied

Rated 5 out of 5 stars

Always a good experience in fat face Romsey, nice friendly staff always chatty and helpful. Love the clothes and come regularly, also love a sale, I buy for myself and my husband. Quality is really go... See more

Company replied

Rated 5 out of 5 stars

Items were available quickly. I was able to collect from our local store easily for free. Always friendly staff. The quality of the clothing is very good, as per usual. With FatFace the sizes do not... See more

Company replied

Rated 3 out of 5 stars

I liked the item I purchased, however I asked for delivery to store & had to wait a few days after the original requested/ available day. I found this a little frustrating as it was a gift for someone... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 20 The Hundred, SO51 8BW, Romsey, Hampshire, United Kingdom

  • 01794 519334

4.7

Excellent

TrustScore 4.5 out of 5

79 reviews

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Rated 5 out of 5 stars

It was so easy to place my last order…

It was so easy to place my last order and what a delight to find a dress that is a perfect autumn dress

October 5, 2022
FatFace - ROMSEY logo

Reply from FatFace - ROMSEY

Good afternoon Jules,

Thank you for your feedback regarding your recent online order.

It's great reading such positive comments about the service you received. We hope you love your new dress and continue to enjoy shopping with us.

Take care, MM

Rated 5 out of 5 stars

Friendly helpful staff

I found the staff at Romsey to be friendly and helpful.They welcomed me warmly and were very helpful when I need a different size that wasn't in the shop floor.

July 19, 2022
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Reply from FatFace - ROMSEY

Good morning,

Thank you for your 5* review. It is great to hear such positive feedback about your recent experience in our Romsey Store. Please be assured that this will be passed on to the team there.

Have a great day!

Take care, EG

Rated 4 out of 5 stars

Good service and selection of goods

Good service and selection of goods. Able to try them on pre - purchase

June 18, 2022
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Reply from FatFace - ROMSEY


Good afternoon!
I am so happy to read what a positive experience you had in the Romsey store. I will be sure to pass this on to the wonderful team.
Enjoy your weekend :) DW

Rated 5 out of 5 stars

Super service and great style

Super service and good price for great stlye. David was very helpful, friendly and attentive.

June 3, 2022
Unprompted review
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Reply from FatFace - ROMSEY

Good afternoon Ben,
I am so happy to read what a positive experience you had in the Romsey store. I will be sure to pass this on to the wonderful team.
Have a lovely weekend :) DW

Rated 5 out of 5 stars

Great sales assistant...folds clothes…

Great sales assistant...folds clothes magnificently, and is really helpful!

April 26, 2022
Unprompted review
FatFace - ROMSEY logo

Reply from FatFace - ROMSEY

Good afternoon Sue!
I am so happy to read what a positive experience you had in the Romsey store. I will be sure to pass this on to the wonderful team. I am glad that they were really helpful :) DW

Rated 5 out of 5 stars

Jumpers

Beautiful quality, lovely design and good value clothing. Thank you Fat Face.

April 21, 2022
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Reply from FatFace - ROMSEY

Good afternoon, Julia

Thank you for taking the time to leave us your 5* review. We do hope that you are happy with your items. JB

Rated 5 out of 5 stars

I love fatface very good quality very…

I love fatface very good quality very good fabric.I do buy every week fatface items and then l will buy forever.

March 5, 2022
FatFace - ROMSEY logo

Reply from FatFace - ROMSEY

Hi Fatima,
Thank you for being such a loyal customer and for the great review. It is lovely to read how much you love our clothing and what we offer. Have a lovely day, LM

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