Ordered very easily online. Next day collection from local shop. Great customer service. Both items too big so returned them and local shop reordered in correct size. Again very friendly service... See more
Company replied
Location
Switch locationUnit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
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See what reviewers are saying
Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... See more
Company replied
Help from Christine. Understood I had big feet. Broad shoulders from weight training!! Gave me honest feedback and advice. Managed to get a nice outfit. Well done fat face on understandi... See more
Company replied
I like shopping at Fat Face because the clothes look good and are comfortable. The materials feel nice, too. The prices are reasonable. And, the staff are always friendly and super helpful.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, United Kingdom
- 01933 358738
4.9
Excellent
297 reviews
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Excellent customer service
Ordered online to collect in store. Fast delivery to store with friendly efficient service received on collection. Really pleased with my order too.
July 22, 2023
Reply from FatFace - RUSHDEN LAKES
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
A very friendly welcome from the staff…
A very friendly welcome from the staff who were very informative and happy to help
The member of staff kindly did the online order for me with the minimum of fuss
Thank you for a great shopping experience
June 14, 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us in our Rushden Lakes store. I'll make sure the feedback gets through to them! Take care – CD
Fantastic company
Fantastic company, wish I’d discovered them sooner. Ordered 2 dresses on Tuesday (not sure about the size), arrived Wednesday, returned 1 dress to store in Rushden lakes (lovely friendly staff) on Thursday, and refund was in my account this morning (Friday). Could it be any better? Also great clothes.
May 26, 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Thank you so much for your amazing review! We are super thrilled to hear of your first shopping experience with us! We look forward to welcoming you back soon 💛 - RS
Great staff
My parcel went to shop instead of my home, and a member of staff delivered it to my house free of charge.
Excellent staff at Rushden Lakes
May 3, 2023
Reply from FatFace - RUSHDEN LAKES
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your feedback will be passed over to our amazing team 🥰 - RS
GOOD EXPERIENCE
Easy to select and order items.
Arrived at chosen store on time.
Quality items and good generous fit.
Only marked down one star because store pick up a bit random as one of the pick up points did not register my purchase but assistant managed to eventually sort it out.
May 4, 2023
Reply from FatFace - RUSHDEN LAKES
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care,EP
Staff are so friendly
Have been to dat fave many times and without a doubt the staff make the experiance great. The manager in particular is always a friendly and positive person. The store is tidy and welcoming and I always want to visit again.
April 25, 2023
Reply from FatFace - RUSHDEN LAKES
Hi Lydia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff makes such a difference…
Friendly staff makes such a difference and I was dealt with quickly
May 8, 2023
Reply from FatFace - RUSHDEN LAKES
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with your purchase and service you've received.
Have a lovely day!
Take care, SK
Friendly staff
Bought my jeans and chinos from here recently. Good range of products, nicely laid out shop to browse around. Friendly and helpful staff.
April 23, 2023
Reply from FatFace - RUSHDEN LAKES
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Excellent customer service in store…
Excellent customer service in store lovely ladies who work there at Rushden Lakes store
April 27, 2023
Reply from FatFace - RUSHDEN LAKES
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Helpful staff
April 23, 2023
Reply from FatFace - RUSHDEN LAKES
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Reply from FatFace - RUSHDEN LAKES
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Ordered on line for click & collect
Ordered on line for click & collect. Fast delivery. Dealt with quickly in store. Polite staff.
Loved the raincoat I ordered for my granddaughter. Lovely colour, pattern & good quality 👌
April 22, 2023
Reply from FatFace - RUSHDEN LAKES
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Good quality product and service
Quick delivery to store and great in store experience. Unfortunately the item purchased had to be returned as it was too large for me but it was convenient that I was able to collect and return it in store in the same day. The store assistant was very friendly and helpful. The item itself was of good quality.
April 18, 2023
Reply from FatFace - RUSHDEN LAKES
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Quick and great items
April 12, 2023
Reply from FatFace - RUSHDEN LAKES
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Ordering was easy
Ordering was easy, with timely delivery & easy collection from Rushden Lakes. My grandson loves his zip up hoodie, so I'm very pleased with my purchase.
March 29, 2023
Reply from FatFace - RUSHDEN LAKES
Hello Anne, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Friendly, helpful, and human!
I was looking for a jacket that had been in the sale, but was no longer on the shop floor. The sales assistant helpfully went to check the stock out back. Sadly, no luck.
But she could not have been more helpful. She was friendly, engaging, proactive.
She made a human connection with me, rather than brushing me off with ‘If it’s not out, we don’t have it’, as is often the case.
On every occasion I have visited FatFace Rushden, it has been a similar positive experience.
Well done, staff! Your engagement with your customers encourages me to drive 15 miles to visit the shop, rather than simply shopping online.
As a result, I have on several occasions invested in spontaneous purchases while I was there.
Very well done!!
March 30, 2023
Reply from FatFace - RUSHDEN LAKES
Hello Sue, Thank you for your feedback regarding your trip to the Rushden Lakes store. It is so wonderful to read such lovely feedback!
Take care - KS
Ordered online
Ordered online, delivered to store fast. Great product, great price. Staff friendly and helpful in store when collecting too.
March 27, 2023
Reply from FatFace - RUSHDEN LAKES
Hello Jade, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Great shop .very nice staff
March 25, 2023
Reply from FatFace - RUSHDEN LAKES
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Reply from FatFace - RUSHDEN LAKES
Good Afternoon Jayne
Thank you for sharing your recent experience in the Rushden Lakes store with us.
Please be assured that this will be passed onto the crew members involved for you.
EP
Delivery to Rushden lakes Ordered on line and was delivered to…
Ordered on line and was delivered to shop next day .email informs me it was in store .simple way to shop .
March 15, 2023
Reply from FatFace - RUSHDEN LAKES
Thank you for your kind comments. We deeply appreciate this and we will feed this back to our amazing team in store :) - RS
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