I like shopping at Fat Face because the clothes look good and are comfortable. The materials feel nice, too. The prices are reasonable. And, the staff are always friendly and super helpful.
Company replied
Location
Switch locationUnit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
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See what reviewers are saying
Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... See more
Company replied
I've never had a problem with anything I've bought including the duvet set. However...last month I bought artwork pack of white and blue shirts...in large. Unfortunately they appear to be a bit tigh... See more
Company replied
Ordered very easily online. Next day collection from local shop. Great customer service. Both items too big so returned them and local shop reordered in correct size. Again very friendly service... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, United Kingdom
- 01933 358738
4.9
Excellent
296 reviews
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Why I like Fatfaces everywhere
Reliably lovely clothes, helpful service, no quibble returns
March 24, 2024
Reply from FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and look forward to welcoming you back soon!
Take care. -GM
Just love the clothes from FatFace.
FatFace is one of my favourite stores. I love their clothes. The quality is very good and they last, just wish they weren’t so expensive but then you get what you pay for.
March 23, 2024
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
There wasn’t the right size in the shop…
There wasn’t the right size in the shop so the assistant checked and it was in stock online - so I ordered it that way.
March 22, 2024
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly people and helpful but the…
Friendly people and helpful but the clothes r the thing from the minute you feel the fabrics it’s all great stuff
March 20, 2024
Reply from FatFace - RUSHDEN LAKES
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The lovely Aimee who served me today..
The lovely Aimee who served me today... and indeed one year ago was helpful and a joy to see again... Hope she is still with your Company this time next year... when i return to the Rushton Lakes store for my next yearly shop.
March 25, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
The loveliest staff!!
Gabe and Carly were so kind and helpful today after I had a faulty item. They helped me in every possible way to get it replaced and I couldn’t be more thankful. Thank you!
February 24, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a great experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Beautiful clothes
Beautiful clothes, good fit and reasonable price. I wish I’d discovered this shop years ago!
February 9, 2024
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I visited your Rushden Lakes store on…
I visited your Rushden Lakes store on Tuesday 30th January. I spoke to Carly. I just wanted to say how lovely she was and how much she cared, after I told her some things about what had happened to me recently, not good things! It was like therapy. I instantly felt at ease, happy and much calmer. Retail isn’t just about shopping it’s the staff who has time to talk to you and make you feel instantly better. Will never forget my experience with her. She’s a credit to your company and she deserves a medal. Thank you Carly.
January 30, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great service all the time x
January 19, 2024
Reply from FatFace - RUSHDEN LAKES
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
The staff were very helpful and polite…
The staff were very helpful and polite and a lady called Chris was very approachable.
Thank u, I will defo very back
December 28, 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Exemplary customer service
The customer service in this store is wonderful and it’s such a delight to have it in this day and age. With special thanks to Gabe and Janine. On a previous shopping occasion, Gabe went above and beyond to help my mum who has a disability whilst we shopped in store.
January 4, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very pleased with the dress purchased
Very pleased with the dress purchased. Good and quick delivery. Ordered 2 sizes for fit, so easy to return to the shop.
January 11, 2024
Reply from FatFace - RUSHDEN LAKES
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service all round and a fab coat!
We looked in store first and the store colleague in there was great! We went to Rushden Lakes Fat Face - not sure of the lady's name but she put some coats behind the till for us in case we wanted to have a think and come back later - really friendly and great service! We ended up buying online at home, as my 2 year old son was getting tired out at the shops, but the in-store service before really helped us. The coat itself is lovely, such good quality and really keeps my daughter warm!
January 4, 2024
Reply from FatFace - RUSHDEN LAKES
Hello there
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Rushden Lakes store - this is great to hear.
Take care, RL
Great experience at Rushden Lakes
What a great experience at FatFace Rushden lakes. Went to return an item that I bought online unfortunately due to how I paid for it, I was unable to return it in store. Janine found appropriate packaging and helped me pack my products ready to return via post. This meant I could pop across the road to where I needed to drop it off to be returned. You saved me lots of hassle that day. Thanks so much!
Also purchased a coat in the sale. Amazing quality and looks beautiful on 🤩
January 4, 2024
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Rushden Lakes store, we will be sure to pass your comments on to Janine and the team. I hope you continue to have a great shopping experience with us.
All the best, MM
My friend was bitten by a dog just…
My friend was bitten by a dog just outside Fat Face. The lovely lady Hannah was amazing she rushed over and called security. Made sure that my friend was okay. First Aid was administered. Can't thank you enough Hannah. You were amazing.
December 27, 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Good Afternoon Jennifer,
Thank you for taking the time to leave us a review!
I am sorry to hear about your friend and hope she is doing ok! I will make sure to pass this lovely feedback onto Hannah at the Rushden Lakes store, she will be thrilled!
Kind Regards, JW
Mo and Gabe service today on Christmas…
Mo and Gabe service today on Christmas Eve was top notch, Mo especially went above and beyond what is expected to help me find a last minute Christmas present for my husband, fom checking what they have in stock behind the store and even showing what's online on her phone that is the little touches I loved. I am in love with the gift box that you can get for free with the purchase, that's was the cherry on top.
I will be back to purchase more VW brand clothing.
Merry Christmas to FatFace employees thank you again and a Happy New Year.
December 24, 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you found the crew in our Rushden Lakes store to be so helpful and that they offered an exemplary service. I hope you continue to enjoy your shopping experience with us and I will be sure to pass your comments on to the team.
All the best, MM
Clothes are beautiful and Hannah the…
Clothes are beautiful and Hannah the manager is amazing, very kind, helpful and made all the customers feel important, she is a credit to the company, I shop in there frequently and she remembers me every time, Will was also extremely helpful.
December 14, 2023
Reply from FatFace - RUSHDEN LAKES
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Could not fault store collection
Easily ordered item online, collection in local store, easily accessible. Kept in touch via email about delivery. Shop was lively clean & bright & the assistant was very nice and very helpful. All done & out in few mins.
December 12, 2023
Reply from FatFace - RUSHDEN LAKES
Hello Tracy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online and was delivered to…
Ordered online and was delivered to store on time 👍
December 12, 2023
Reply from FatFace - RUSHDEN LAKES
Hello Keith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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