Whenever I am in leaminghton or Solihull I always pop in the stores. I like their unique styles, staff is very friendly and helpful always go out of their way to help.The quality is very good.If the... See more
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Having ordered 6 sale items, I collected from Solihull store. The store looked great and the staff were warm, helpful and extremely patient with another customer who seemed to have forgotten the word... See more
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I didn't like the material the cover up for a swimming costume was made of, too thick. The jeans were well made but were far too wide in the leg. Both items had to be returned. However, the delivery... See more
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The staff in my local store are unbelievably helpful If I am shopping on my own they will offer honest advice about whatever I am buying
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
23 Mill Lane, B91 3AR, Solihull, West Midlands, United Kingdom
- 01217 092903
4.6
Excellent
143 reviews
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Reply from FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Speedy deliveries and no issues with…
Speedy deliveries and no issues with returns. The staff always make it a lovely shopping experience.
May 2, 2024
Reply from FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My dress arrived on time & I’m very…
My dress arrived on time & I’m very happy with the quality & fit.
I also needed to return an item & was happy with the in-store process.
April 15, 2024
Reply from FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and our returns service. We look forward to welcoming you back soon.
Take care.- GM
Lovely T shirt I had been wanting but…
Lovely T shirt I had been wanting but was sold out in the shops. Luckily I got it online through one of their High street shop outlets. They have excellent customer service and customer care should there be any problems. It’s a very good company.
April 11, 2024
Reply from FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your T-shirt, and have had a positive shopping experience with us. We look forward to welcoming you back soon.
Take care.- GM
Fat Face ….. Great Place
I went into Fat Face in Solihull recently and bought nothing. Well, not strictly true I guess. I did buy the salesperson, Luke.
I knew exactly what I wanted…. But it wasn’t in stock. Luke went through the process very concisely telling me how to go about ordering. He then showed me the item I was looking to buy ….. on the shop computer, in a different colour. I was thrilled as I hadn’t been aware this colour existed.
What a fine representative of great customer service he was.
I shall go back there without a doubt.
April 11, 2024
Unprompted review
Reply from FatFace - SOLIHULL 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great staff
Great staff, service, professional, courteous, knowledgeable, experienced, mature, stylish, well established
March 20, 2024
Reply from FatFace - SOLIHULL 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and sizing. We hope you love your order!
Take care.- GM
From ordering to my order being…
From ordering to my order being delivered to the shop was quick, the service I received in the shop was excellent, I would do it again.
February 6, 2024
Reply from FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and received your order promptly. We look forward to welcoming you back soon!
Take care. -GM
Love their quality products
February 1, 2024
Reply from FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
Love the clothes in FatFace
Love the clothes in FatFace. I like the price tags are not attached with plastic for a start. The clothes are ethically sourced and lovely so you can look good without destroying the planet.
January 25, 2024
Reply from FatFace - SOLIHULL 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying how we present our products and that our products are sustainable. I hope you continue to enjoy this about our items.
Take care, MM
Fantastic quality and service
January 11, 2024
Reply from FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to hear your feedback on quality and service.
We look forward to welcoming you back soon.
Take care. -GM
Just love my bag
Just love my bag, The leather is super soft, love the tassle just the right length on the straps perfect
January 17, 2024
Reply from FatFace - SOLIHULL 2
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to use website.
Easy to use website.
Ordering procedure very good
Collection service excellent.
November 28, 2023
Reply from FatFace - SOLIHULL 2
Good Afternoon Wendy,
Thank you for taking the time to leave us a review!
It's great reading such positive comments about the items you ordered and service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Kind Regards, JW
Didn't have to wait long for delivery
Didn't have to wait long for delivery. Nice quality cardigan.
November 22, 2023
Reply from FatFace - SOLIHULL 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Easy and prompt
November 8, 2023
Reply from FatFace - SOLIHULL 2
Hello Steve
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SOLIHULL 2
Hi Anne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I used to buy my clothes from Debenhams…
I used to buy my clothes from Debenhams but since they closed I couldn't find what I liked anywhere. With Fatface I think I may have now filled that gap. And the girl that served me was very pleasant and courteous.
October 26, 2023
Reply from FatFace - SOLIHULL 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Easy to order
Easy to order, service is good staff very helpful
Would like notification order is ready by sms easier to find than an email when you are standing in the store
October 20, 2023
Reply from FatFace - SOLIHULL 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Reply from FatFace - SOLIHULL 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
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