It was my birthday and I had received my email from you with 10% off. I was on holiday and visited your Southwold store, the lady assistant was very pleasant and helpful, wonderful service.
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See what reviewers are saying
Regularly shop at Fatface in Southwold and the clothes are excellent in quality and style! What always makes our visits special are the lovely girls who work in there, Han and Olivera. They are alwa... See more
Company replied
I ordered some goods to be delivered to store. I nominated the Fatface store in Southwold to collect the parcel. The assistant was abrupt and quite rude. My husband also noticed this. This is not the... See more
Company replied
Helpful staff in Southwold store. It’s convenient and easy to pick up parcels. Returns are straight forward. Great quality and styles
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
31 High Street, IP18 6AD, Southwold, Suffolk, United Kingdom
- 01502 724574
4.8
Excellent
70 reviews
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Great as usual friendly and helpful…
Great as usual friendly and helpful staff
June 5, 2024
Unprompted review
Reply from FatFace - SOUTHWOLD 2
Hello Olive,
Thank you for sharing your positive experience in our Southwold store with us.
Please be assured that this will be passed onto the store for you.
Have a great day!
Take care, ED
Reply from FatFace - SOUTHWOLD 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Southwold store to be so friendly and efficient. I will be sure to pass your comments on to the team.
All the best, MM
I popped into Fatface Southwold Suffolk…
I popped into Fatface Southwold Suffolk this afternoon and was so impressed by the service I received from Hannah, Emma and Lexi. They were professional, polite and efficient.
May 9, 2024
Unprompted review
Reply from FatFace - SOUTHWOLD 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Southwold store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Great range, Extremely helpful staff
Great range of summer ware, extremely helpful staff especially Olivera, nothing was too much trouble, she had time to help my whole family, a pleasant visit to a fantastic shop, keep up the good work and service, we’ll be back to see you soon.
April 8, 2024
Reply from FatFace - SOUTHWOLD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely Staff
Staff are always very helpful and friendly. It’s a pleasure to shop in there.
April 3, 2024
Unprompted review
Reply from FatFace - SOUTHWOLD 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Absolutely brilliant service in…
Absolutely brilliant service in exchanging a faulty item. Hannah and her team at Fatface in Southwold was extremely friendly and helpful.
March 23, 2024
Unprompted review
Reply from FatFace - SOUTHWOLD 2
Good afternoon, Reggie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Southwold store.
Take care, JB
Regularly shop at Fatface in Southwold…
Regularly shop at Fatface in Southwold and the clothes are excellent in quality and style! What always makes our visits special are the lovely girls who work in there, Han and Olivera. They are always so friendly and welcoming and our dogs pull us along the high street, heading straight to the till for their treato’s before we even look at anything 😂. Brilliant shop and we love to see the girls for a chat and a giggle xx
March 4, 2024
Unprompted review
Reply from FatFace - SOUTHWOLD 2
Hi Cindy,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Reassuringly expensive
Reassuringly expensive is how I describe Fatface. You may pay a little extra but the quality of the goods outweighs that. I have never been disappointed with any product purchased either in store or on-line
February 7, 2024
Reply from FatFace - SOUTHWOLD 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent customer service
A bright and airy shop, with all things nicely presented. I opted to purchase a pair of trousers and a t-shirt. Unfortunately, the t-shirt off the hanger appeared to have a minor 'tarnish', but the sales rep (Hannah) was most helpful and obliging in arranging a replacement for delivery to my home address....and it arrived only two days later. Thank you :-)
February 15, 2024
Unprompted review
Reply from FatFace - SOUTHWOLD 2
Good Morning Michael,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Southwold Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Great customer support
We had a fantastic experience with Hanny today at fat face in southwold she was very helpful and helped myself with other purchases, an asset to fat face in southwold
February 10, 2024
Unprompted review
Reply from FatFace - SOUTHWOLD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have had such a lovely experience with our crew instore. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Quick and simple when ordering on line
Quick and simple when ordering on line, fast delivery on my order and tracking the delivery was very useful .
January 17, 2024
Reply from FatFace - SOUTHWOLD 2
Good Afternoon Karen,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and that you are loving the quality of our clothing! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
A relaxed atmosphere and great products…
A relaxed atmosphere and great products at affordable prices. I only wish I'd checked out the sale earlier!
Hannah at the Southwold store was engaging, very welcoming and helpful.
January 18, 2024
Unprompted review
Reply from FatFace - SOUTHWOLD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I saw jacket in a shop but they didn’t…
I saw jacket in a shop but they didn’t do my size, shop staff were helpful and suggested I try online. Very nice jacket and comfy
January 4, 2024
Reply from FatFace - SOUTHWOLD 2
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Great customer service !
The size I ordered came up to big on me, so took it to the fat face in Southwold & the lovely staff there took it back & ordered me a size smaller which is perfect ! The staff were very kind helpful & chatty, seemed like no problem to them to help.
January 4, 2024
Reply from FatFace - SOUTHWOLD 2
Good morning,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Reply from FatFace - SOUTHWOLD 2
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
I ordered some goods for delivery to store
I ordered some goods to be delivered to store. I nominated the Fatface store in Southwold to collect the parcel. The assistant was abrupt and quite rude. My husband also noticed this. This is not the first time this has happened at the Southwold shop either. Perhaps some training in customer service would not go amiss!
November 25, 2023
Reply from FatFace - SOUTHWOLD 2
Hello Jackie,
Thank you for taking the time to leave your review.
I am so sorry to learn of your experience in our Southwold store. This is not the service we expect from our crew and we are sorry that you felt this way. Please be rest assured your feedback will be escalated to our store team and hope to see an improvement in the service.
Thank you for bringing this to our attention.
Have a great day!
Take care, CT
I always find the staff to be helpful…
I always find the staff to be helpful at this location as I am a frequent visitor. I purchased 3 quality shirts and ordered another online following advice from the store assistant. The online order arrived promptly. A satisfying shopping experience.
October 18, 2023
Reply from FatFace - SOUTHWOLD 2
Hello Alan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality and stylish clothes
Good quality and stylish clothes. I ordered on line and had free delivery to the Fat Face Southwold store. Friendly and helpful staff in the store.
October 10, 2023
Reply from FatFace - SOUTHWOLD 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
The staff were really helpful and…
The staff were really helpful and friendly and made the shopping experience delightful. Good range of clothing and I bought good quality items too. Thank you
September 25, 2023
Unprompted review
Reply from FatFace - SOUTHWOLD 2
Hi Elaine, thanks for taking the time to leave a review. We love to hear such kind words from our customers and we'll make sure the feedback makes it back to the Southwold store. It's great to hear that you found our clothing to be high quality as well :) Take care, CD
Great Service
Quick despatch and delivery to my chosen store. Excellent service. Instore staff very helpful.
August 23, 2023
Reply from FatFace - SOUTHWOLD 2
Hello Helena
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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