Regularly shop at Fatface in Southwold and the clothes are excellent in quality and style! What always makes our visits special are the lovely girls who work in there, Han and Olivera. They are alwa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Freddie assisted me with a returned item and was just the nicest young man a really good sales assistant, I bought so many beautiful dresses.
Company replied
A bright and airy shop, with all things nicely presented. I opted to purchase a pair of trousers and a t-shirt. Unfortunately, the t-shirt off the hanger appeared to have a minor 'tarnish', but the sa... See more
Company replied
I ordered some goods to be delivered to store. I nominated the Fatface store in Southwold to collect the parcel. The assistant was abrupt and quite rude. My husband also noticed this. This is not the... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
31 High Street, IP18 6AD, Southwold, Suffolk, United Kingdom
- 01502 724574
4.8
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - SOUTHWOLD 2
Hi Patricia, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SOUTHWOLD 2
Thank you so much for your 5* review! We are pleased to hear that you and your furry friend had a great time in our store :) this will be shared with our amazing crew - RS
Great experience at Southwold Fatface!
I enjoy shopping at the Southwold store and always get excellent service. Staff are welcoming to me - and my cockapoo when he is with me -and very helpful.
August 25, 2022
Reply from FatFace - SOUTHWOLD 2
Hi Moira, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
August 13, 2022
Reply from FatFace - SOUTHWOLD 2
Good afternoon, Susan
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon our Southwold store.
Have a great day and stay safe. JB
Southwold FatFace
Service as fab as always, FatFace Southwold great as my enth purchase, staff and new designed shop marvelous
AS
June 29, 2022
Unprompted review
Reply from FatFace - SOUTHWOLD 2
Good morning Andrew,
Thank you for your 5 star review. I am so pleased to hear such positive comments about your recent experience in our Southwold Store. Please be assured this feedback will be passed onto the store.
Have a great day!
Take care, EG
Lovely girl was very helpful
Lovely girl was very helpful , and so friendly definitely makes you want to return .
June 28, 2022
Reply from FatFace - SOUTHWOLD 2
Good afternoon
I am so happy to read what a positive experience you had in the Southwold store. I will be sure to pass this on to the wonderful team.
Have a lovely day DW
Ready for the sun
Recently bought batik shorts,too, pyjama pants and tee shirt. Love the colours, cut and material; size 8 was perfect. In fact, so impressed with the choice of clothes in the stores and on linethat I’m going to buy more.
June 15, 2022
Reply from FatFace - SOUTHWOLD 2
Good Afternoon Susan
Thank you for your 5* review.
I am pleased to hear that you are happy with your new Summer Clothes.
Have a great evening!
EP
Always a good service and very simple…
Always a good service and very simple to return if size not right. Fantastic clothes , my number 1 go-to!
May 3, 2022
Reply from FatFace - SOUTHWOLD 2
Hi Lars, thank you for your 5* review, I am so pleased to hear that you have had a great service and we look forward to welcoming you back soon. Take care, LE
Happy Mother’s Day!
Just love this shop, friendly staff and extra bonus of a free pair of Mother’s Day socks made my day!
March 28, 2022
Reply from FatFace - SOUTHWOLD 2
Good morning,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers! Enjoy your socks :)
Have a great day! - DW
Good delivery
December 1, 2021
Reply from FatFace - SOUTHWOLD 2
Hi Eileen,
Thank you for your 5* review.
I am so pleased to hear that your order arrived quickly. We hope you enjoy your new purchase!
Have a great day!
Thanks again, JH
Lovely socks bought as a present…
Lovely socks bought as a present absolutely gorgeous
December 1, 2021
Reply from FatFace - SOUTHWOLD 2
Hi Ann,
Thank you for taking the time to leave us your review.
It’s great to hear that you are enjoying your items and we hope the recipient loves them too! We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.