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FatFace - ST ANDREWS Reviews 123

TrustScore 4.5 out of 5

4.7

81 Market Street, KY16 9NX St�Andrews, Fife, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Beautiful fabric, shape and style with quick delivery into shop for collection. Happy friendly staff 💖

Company replied

Rated 5 out of 5 stars

What a great group of people that work in FatFace in St Andrews, cheerful, helpful, friendly and went out their way to help me. It makes the shopping experience so must better especially when you are... See more

Company replied

Rated 3 out of 5 stars

Delivery to store was delayed by 4 days. Update wasn't communicated in time to stop me travelling to store on the day of original collection date and I'd waited in town to get to the collection time.... See more

Company replied

Rated 5 out of 5 stars

The return of the Click and Collect facility is brilliant. It enabled me to try on the garments at the store and make an instant decision about whether to keep them. Had they not been suitable, I coul... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 81 Market Street, KY16 9NX, St�Andrews, Fife, United Kingdom

  • 01334 479726

4.7

Excellent

TrustScore 4.5 out of 5

123 reviews

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1-star

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Rated 5 out of 5 stars

Great and friendly shop

Great shop in St Andrews! Very friendly and helpful staff. 😊

August 14, 2025
Unprompted review
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Nice shop

Received excellent service from the staff in store today - very attentive. Some great deals in store too. Will definitely be back.

August 5, 2025
Unprompted review
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Reply from FatFace - ST ANDREWS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Beautiful

FatFace clothing is beautiful, it always has such a lovely feel to it. I particularly like the St Andrews shop as it’s not too big and overwhelming. The staff are super friendly, and they’ve recently updated their mirrors with Disney characters- some of them even wearing Fatface clothes. Well done to their team for creating such a lovely environment 👏🏻 and to the artist on the team adding in beautiful drawings, it was a lovely surprise to see

August 3, 2025
Unprompted review
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Reply from FatFace - ST ANDREWS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fatface in St Andrews

I went to Fatface in St Andrews today. I had a voucher to spend and I encountered a bit of difficulty getting it put through. It all worked out in the end but throughout the whole process June and Niamh could not have been more helpful and pleasant. Thank you so much to them.

July 13, 2025
Unprompted review
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Was in looking for a present for my…

Was in looking for a present for my wife. Staff were very knowledgeable and young lady Natasha was a great help as I was clueless. 1st time visiting the store but will definitely be back again 1dt class service

July 11, 2025
Unprompted review
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Reply from FatFace - ST ANDREWS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lady who served us was so helpful

Lady who served us was so helpful, put it as ease.vrry very helpful. A pleasure to shop in Fat Face.St Andrews.

July 1, 2025
Unprompted review
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Reply from FatFace - ST ANDREWS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very helpful staff

I ordered my items on line and picked up my order in the fatface store the staff were so happy and helpful. I will definitely buy this way again .

June 21, 2025
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful and attentive staff

Helpful and attentive staff. Very clean shop and changing rooms

June 21, 2025
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I had a great experience

I had a great experience, very helpful and lovely.

June 13, 2025
Unprompted review
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great quality and value

Great value. We love the quality and sizes of your range. Some items were too small but easily returned at local St Andrews store. Thank you.

June 13, 2025
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great shopping experience- “retail therapy” at its best!

Have just spent a lovely hour in the St Andrews store and it was honestly one of my best shopping experiences in a long time! I was spoilt for choice, so many gorgeous things in stock at the moment. Staff are amazing (Sophie and Chiara I think?) They gave great, and honest, advice on what I was trying on and I managed to “limit” what I bought to 4 beautiful items which I know I will get plenty wear of! Thank you so much, will be back!

June 7, 2025
Unprompted review
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Best FatFace Store in the Area

I popped into the St Andrews store today to pick up a pair of jeans I had ordered in another store and had a fantastic experience. The click and collect process was prompt and effective - and free! As always the staff were wonderful, really helpful and went above and beyond to ensure I had a great customer experience. I will be stopping by more often!

June 4, 2025
Unprompted review
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fat Face Rocks!

The St Andrew's fatface staff were outstanding!! They went above and beyond to help me out. I went in for a bit of holiday shopping and I was blown away by the lovely selection they had in store. The staff very kindly gave me advice on style and fit. Can't wait to wear my new Mariah Dress on my holiday!

June 2, 2025
Unprompted review
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great customer service at FatFace St…

Great customer service at FatFace St Andrews!
I recently bought my partner a few pairs of shorts for our upcoming holiday, unfortunately they didn't quite fit, so I had to return them for an exchange!
Usually I dread having to return items to shops, but Natasha was super helpful and helped me find what I needed to replace the items.
Will definitely be returning to this branch!

March 20, 2025
Unprompted review
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our St Andrews store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Lovely and friendly customer service

Lovely and friendly customer service! Needed help finding some specific earrings for a graduation event and they were very helpful!

June 3, 2024
Unprompted review
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE

Rated 5 out of 5 stars

What a welcome…and exemplary customer service

Just picked up my new baby blue summer dress from the team at Fat Face and as ever met with the sunniest welcome and they remembered I was going to Berlin with a St Andrews T-shirt for a friend. Is that not the beat service you could ask for. Thank you ladies see you again soon…if my husband will let me 😜

April 3, 2025
Unprompted review
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our St Andrews store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Popped into Fat Face in St Andrews with…

Popped into Fat Face in St Andrews with my wife. Lovely shop and fantastic service. We will be back
5 stars all round

March 28, 2025
Unprompted review
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Had a lovely experience at FatFace St…

Had a lovely experience at FatFace St Andrews. The store was well-organized, and the staff were friendly and helpful. A great selection of quality clothing in a relaxed shopping environment. Would definitely visit again!

March 20, 2025
Unprompted review
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our St Andrews store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great service in St Andrews today

Great service in St Andrews today. I always enjoy a visit to this friendly store.

March 21, 2025
Unprompted review
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Lovely staff.

Always such a lovely experience being in this store. Great staff and always a beautiful selection of clothes.

March 25, 2025
Unprompted review
FatFace - ST ANDREWS logo

Reply from FatFace - ST ANDREWS

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

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