Cute sun dress in great fabric- very good quality cotton. Easy to order and collect from the store .Arrived quickly, and kept informed .The staff were really helpful when I collected the dress .
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What a great group of people that work in FatFace in St Andrews, cheerful, helpful, friendly and went out their way to help me. It makes the shopping experience so must better especially when you are... See more
Company replied
Delivery to store was delayed by 4 days. Update wasn't communicated in time to stop me travelling to store on the day of original collection date and I'd waited in town to get to the collection time.... See more
Company replied
The return of the Click and Collect facility is brilliant. It enabled me to try on the garments at the store and make an instant decision about whether to keep them. Had they not been suitable, I coul... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
81 Market Street, KY16 9NX, St�Andrews, Fife, United Kingdom
- 01334 479726
4.7
Excellent
128 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - ST ANDREWS
Hi Rolf, Thank you for your review. I'll be sure to pass along your feedback to the staff in St Andrews. Merry Christmas! CD
Fabulous shopping experience
Absolutely lovely staff in the shop today. Extremely helpful and welcoming.
Took the time to serve me and were very kind. The world needs more people like you. Thank you so much. Will definitely be back ❤
December 2, 2022
Unprompted review
Reply from FatFace - ST ANDREWS
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St. Andrews store.
Take care, JB
I popped into St Andrews to do some…
I popped into St Andrews to do some early Christmas shopping, your shop looked amazing, the windows were a delight and definitely put me in the mood for Christmas.
On entering I was greeted with a by 2 ladies who were extremely friendly, helped me choose some lovely gifts. I will be back very soon( pay day) to buy some more. Thank you Natasha and June for helping me, a credit to your company.
November 10, 2022
Unprompted review
Reply from FatFace - ST ANDREWS
Good afternoon, Susan
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St. Andrews store.
Take care, JB
I popped in yesterday for a browse
I popped in yesterday for a browse, the shop felt welcoming and cosy. Loved the orange spice diffuser. Always go to FF for fabulous socks and pants. On my visit yesterday June and Emily were super helpful - friendly without being pushy. They clearly knew their stock. I shall definitely be back for some Xmas pyjama shopping.
November 8, 2022
Unprompted review
Reply from FatFace - ST ANDREWS
Thank you so much for taking the time to leave us a 5* review.
Your lovely feedback is very much appreciated; it's great to hear you were happy with the service received during your recent visit to store.
We will make sure your feedback is passed on to team at St Andrews.
Have a lovely afternoon! TG
Recent purchase
I recently visited your St. Andrews store to look for something for my daughter. Although the range of children's clothes available in store is not as good as before I was able to get some lovely giraffe pyjamas and matching socks. June could not have been more helpful with sizes and letting me know what was available. I will definitely be back soon.
October 28, 2022
Unprompted review
Reply from FatFace - ST ANDREWS
Thank you so much for your 5* rating and review! It's really appreciated.
It's great to hear you were happy with the service received in store and we look forward to welcoming you back soon.
Take care, TG
It is always lovely to shop at Fatface…
It is always lovely to shop at Fatface and this branch surpasses many with its young enthusiastic staff and fabulous location ( straight for an after shopping coffee). Fitting rooms are roomy and well lit. I just wish the store were a little bigger
September 17, 2022
Reply from FatFace - ST ANDREWS
Hi Jane, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I felt at liberty to browse as I liked…
I felt at liberty to browse as I liked and found a lovely organic cotton t-shirt in the sale, the staff were all very chatty and helpful. Glad to see that Fatface continues to lead the way in offering more environmentally friendly products, this does keep me coming back.
September 3, 2022
Reply from FatFace - ST ANDREWS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Reply from FatFace - ST ANDREWS
Hi Sharon, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great shop and helpful staff
Great shop. Excellent website. Clothes are always good quality and wash well.
I bought two linen shirts in different colours but wish they did more than only 4 colours. I hope they bring out the same design in Wi ter colours.
August 15, 2022
Reply from FatFace - ST ANDREWS
Good Afternoon Louise
Thank you for your recent review and for sharing your recent experience in our St Andrews store.
I have passed this onto the store for you.
EP
Great products and lovely staff
July 25, 2022
Unprompted review
Reply from FatFace - ST ANDREWS
Hi Thomas, thank you for your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Best shopping experience
Not only this shop in St. Andrews has the best selection of clothings, the staff members are always so lovely and helpful. June, in particular was more than friendly and helpful with my hubby and me for many requests we made! Especially on her own in a busy shop on Saturday! Always a pleasure shopping experience. My favourite shop x
July 23, 2022
Unprompted review
Reply from FatFace - ST ANDREWS
Good afternoon,
Thank you for your 5* review. It is great to read such positive comments about your recent experience in our St Andrews Store. I will be sure to pass this feedback on to the store and especially June.
Have a great day!
Take care, EG
June and Leo were very helpful
June and Leo were very helpful, happy and friendly! It was a pleasure shopping at St Andrew’s Fatface today.
July 20, 2022
Unprompted review
Reply from FatFace - ST ANDREWS
Hi Heather
Thank you for your 5* review.
I am so glad to hear that you were happy with the helpful and friendly service you received in our St Andrews store. We hope you enjoy your new purchase.
Have a lovely afternoon DW
I visited both the Stirling and St…
I visited both the Stirling and St Andrews store today and staff in both stores were delightful. They couldn’t have been more pleasant or helpful.
July 15, 2022
Unprompted review
Reply from FatFace - ST ANDREWS
Hi Christina, thank you for your lovely review on both the St Andrews store and the Stirling store - this is really great to hear and your feedback will be passed onto the Crew . Take care, LE
I ordered a top from Fatface which…
I ordered a top from Fatface which arrived very quickly , but unfortunately was not a good fit on me. I returned the top in the free returns bag and was emailed when they received the return. My money was returned within a few days.
Excellent customer service, I have purchased from fat face in the past and will continue to do so in the future 😀
May 19, 2022
Reply from FatFace - ST ANDREWS
Good afternoon Lynn,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, LA
St Andrews Fat Face
Excellent customer service from Chiara in St Andrews store. Item I was looking for was not in stock in store but was advised that item could be ordered by store and delivered to my home at no extra cost.
December 12, 2021
Unprompted review
Reply from FatFace - ST ANDREWS
Hi Jimmy, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again - we can't wait to see you! - ES
I visited your shop in St Andrews and…
I visited your shop in St Andrews and was served by a lady who I assume was a fairly new staff member. She was a bit nervous and not sure of how to properly work the till. She was however very friendly and I am sure she will be great once she is a bit more experienced
December 9, 2021
Unprompted review
Reply from FatFace - ST ANDREWS
Good morning Trish
I am so happy to read what a positive experience you had in the store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW
Satisfaction from staff member
My praise to FatFace branch in St Andrews, who after many months, finally secured a very welcome refund.
Despite continuing emails, nothing was resolved. A visit to the branch to make some purchases, resorted in discussing this issue.
The young lady moved heaven and earth to deal with this, and for that I say a huge thank you.
I have omitted from mentioning her name, but she will know who she is.
December 1, 2021
Unprompted review
Reply from FatFace - ST ANDREWS
Hi Jacqui,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received in store. Apologies that this took so long to be resolved but I am very pleased that this has been sorted now for you. We will ensure that your feedback is passed on and we hope that you are enjoying your purchases.
Have a great day!
Thanks again, JH
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.