Delivery was fast to local store. Store staff polite and helpful. Would definitely order again. Sale price for a winter got was amazing £140 coat for only £50, food quality and will be lovely and wa... See more
Company replied
Location
Switch locationUnit 37 St Pancras International Station, The Circle Pancras Road, N1C 4QP St Pancras, London, GB
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See what reviewers are saying
When on sale it is amazing bargains. The material is beautiful tissue paper in the folds of the clothes, haven't seen that in years. Even a tiny little safety pin with the tag attached instead of t... See more
Company replied
Fatface make great quality clothing. I’m really pleased with these chinos - I usually prefer the pockets and fit of jeans but these somehow fit just as well but with comfortably lighter fabric. Lack o... See more
Company replied
At Pancras Station London very rude man working there now have the cheek to charge for a bag they rather loose a sale Never have Fatface charged for bags also received a different reply from Fatfac... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 37 St Pancras International Station, The Circle Pancras Road, N1C 4QP, St Pancras, London, United Kingdom
- 020 7833 4120
4.4
Excellent
62 reviews
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Reply from FatFace - ST PANCRAS 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -LA
Reply from FatFace - ST PANCRAS 2
Good Afternoon,
Thank you for your 5* review.
It is great to hear you are pleased with the service you have received and the quality of our items. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
Great shopping experience
Visited FatFace shop in St Pancras Station to buy cardigan. Friendly, helpful staff and got just what I wanted. Good quality and out of the ordinary. Lots of very attractive clothing on display so will go back with more time to find some summer wear.
May 31, 2024
Unprompted review
Reply from FatFace - ST PANCRAS 2
Good morning, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St. Pancras store.
Take care, JB
Quite rude
Mostly helpful but I found 1 member of staff was not very polite when I was waiting to use the one and only changing room. I believe as I had already said that I was waiting I did not need to be spoken in such a harsh manner, or indeed asked what I was doing!
May 6, 2024
Reply from FatFace - ST PANCRAS 2
Hello Victoria
Thank you for your review.
I am so sorry to hear of your recent experience in our St Pancras store. We train all of our crew members to provide the best customer service they can to our customers so this is very sad to hear that this is not the service you received. I have raised this with the Store Manager and Area Manager to look into further internally.
EP
Love it
Bought this dress for my third trimester it is so flattering and very nice material ..ordered two sizes and tried the perfect fit in the shop and returned the other
The staff was very very helpful and friendly
May 1, 2024
Reply from FatFace - ST PANCRAS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your dress! We look forward to welcoming you back soon.
Take care.- GM
Click Online order was straightforward
Click Online order was straightforward. .staff at the St Pancras station branch was very efficient. Very impressed overall . Thank you
April 30, 2024
Reply from FatFace - ST PANCRAS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Friendly service and fab tote bag
The store person was friendly which made click and collect process super easy. I had to travel quite far to pick up my order, so I'm grateful for the service. The tote bag was such nice quality, I couldn't believe what a great value for money (got it on a sale). It looks well made and can't wait to use it for work!
May 5, 2024
Reply from FatFace - ST PANCRAS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service, and love your bag. We look forward to welcoming you back soon!
Take care. -GM
Great quality clothes.
Great quality materials for clothes.
Friendly staff who are very helpful.
April 29, 2024
Reply from FatFace - ST PANCRAS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality, and instore service. We hope you love your order, and look forward to welcoming you back!
Take care.- GM
Lovely produces
Always god produces. The Tee-shirt was lovely as were the socks. My son loved the clown fish motive.
Staff at store really helpful.
April 29, 2024
Reply from FatFace - ST PANCRAS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your T-shirt, and we look forward to welcoming you back soon.
Take care.- GM
Reply from FatFace - ST PANCRAS 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order. I hope you continue to enjoy our products as much as we do.
All the best, MM
For its comfort and lovely colour
Liked the jacket in store and the staff advised it was the perfect colour on me but nothing of my size….. she then told me to go online which I did and I cannot stop wearing it for its comfort!
March 29, 2024
Reply from FatFace - ST PANCRAS 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Easy to navigate the website.Was kept…
Easy to navigate the website.Was kept updated about delivery.
One small issue when collecting order instore,had too wait nearly 10 minutes. Only one trained staff member,other trainee.
March 23, 2024
Reply from FatFace - ST PANCRAS 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. I am sorry to hear about the delay instore, we hope you love your order!
Take care. -GM
A simple ordering system with timely…
A simple ordering system with timely messages notifying me about collecting it from a store. Very conscientious about the amount of energy used in sending numerous emails.
January 31, 2024
Reply from FatFace - ST PANCRAS 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great sale items
Great sale items, kept up to date with delivery and very polite and friendly sales person.
November 24, 2023
Reply from FatFace - ST PANCRAS 2
Good afternoon, Fernando.
Thank you for leaving us this review about your instore/online shopping experience. We look forward to you shopping with us again soon at our St. Pancras store.
Take care, JB
Great product and service
Great product and service, I clicked and collected from the St Pancras shop within a few days of ordering. The style and quality is excellent, I've never regretted purchasing one of their products either for myself or as a gift. Very good service from the lone gentleman at the time in the store.
November 19, 2023
Reply from FatFace - ST PANCRAS 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Ordered via collect in store
Ordered via collect in store - it was available within the given time frame (5 days) and easy to pick up from St Pancras store
November 7, 2023
Reply from FatFace - ST PANCRAS 2
Hello Lyn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went there for a click and collect…
Went there for a click and collect order, was quick and everything was in order
November 4, 2023
Reply from FatFace - ST PANCRAS 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am pleased that you found ordering to be easy and that delivery to store was quick. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Very good customer service at the St…
Very good customer service at the St Pancras branch.
November 4, 2023
Reply from FatFace - ST PANCRAS 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Easy to collect. Love the outfit.
Easy to collect. Love the design and quality of this baby romper
October 26, 2023
Reply from FatFace - ST PANCRAS 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good clothes, great staff
Good clothes, really helpful staff, especially at St. Pancras, who went the extra mile to find what I wanted.
September 30, 2023
Reply from FatFace - ST PANCRAS 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us. Take care – KS
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