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FatFace - STAMFORD Reviews 67

TrustScore 5 out of 5

4.8

8 High Street, PE9 2AL Stamford, Lincolnshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

My husband and I both like the style of clothing. Initially I was really just window shopping. But I came across several hoodies I liked. I felt very comfortable with the advice offered. The two sta... See more

Company replied

Rated 5 out of 5 stars

Fat face staff are always friendly & very helpful. Your clothes and accessories are lovely and l like that you stick with the same designs each season but in different fabrics (like the simone dresses... See more

Company replied

Rated 5 out of 5 stars

I had seen a skirt that I liked online and popped into my local FatFace store to take a look. The staff were friendly and very helpful and ordered the skirt for me as they didn't have it in stock. I... See more

Company replied

Rated 5 out of 5 stars

Beautiful dress much nicer than in the photo, will look great with my denim jacket if it’s cool & my fisherman sandals also look nicer & feel nicer than I thought they would - it’s a plus around!

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 8 High Street, PE9 2AL, Stamford, Lincolnshire, United Kingdom

  • 01780 754356

4.8

Excellent

TrustScore 5 out of 5

67 reviews

5-star
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1-star

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Rated 5 out of 5 stars

As expected

As expected

May 7, 2024
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Easy on line order

Easy on line order, swift delivery and collection at local store of well priced sweater.

April 25, 2024
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Great Store and Amazing Staff

They are always so helpful, Kind, Friendly and go above and beyond xx

April 14, 2024
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

Gorgeous denim boiler suit

Gorgeous denim boiler suit at a great price delivered expediently in store

April 7, 2024
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Good afternoon,

Thank you for taking the time to leave us your review.

I am so pleased that you are enjoying your new order. I hope you continue to enjoy our products as much as we do.

All the best, MM

Rated 5 out of 5 stars

Helpful.

I use a mobility scooter so shopping can be a challenge BUT entering Fatface I am greeted and Tracey helped me was very satisfied with my purchases.

April 11, 2024
Unprompted review
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Good morning,

Thank you for taking the time to post your review.

I am so pleased that you find the crew in our Stamford store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.

All the best, MM

Rated 2 out of 5 stars

Why stop free delivery to store when…

Why stop free delivery to store when sale is on. The store in Stamford is local to me and I have to pay £3.95 for delivery. That is a crazy way to do business.

January 29, 2024
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Hello,
Thank you for taking the time to leave your review.

We apologise for any inconvenience caused by this matter.

Due to an increased number of orders, our Click and Collect option can be turned off during sale. This helps to avoid delays, and ensures everyone receives their order within a reasonable time frame.

Take care - GM

Rated 5 out of 5 stars

I have bought several items out of…

I have bought several items out of their sale . All genuine reductions and great delivery/return service . Thanks

January 19, 2024
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our service. We look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

Helpful friendly staff and pleasing…

Helpful friendly staff and pleasing shop layout. Lovely selection of well designed clothes.

December 29, 2023
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Hello Liz
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery
Will order again

December 20, 2023
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Good Afternoon Lesley,

Thank you for taking the time to leave us a review, I hope you are well.

I am happy to hear you have had a positive experience whilst shopping with us online and it arrived with you quickly, we love to hear such positive feedback!

We look forward to welcoming you back!

Kind Regards, JW

Rated 5 out of 5 stars

Easy to order and quick to arrive at…

Easy to order and quick to arrive at local store for collection

December 12, 2023
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Good afternoon,

Thank you for taking the time to leave your review.

I am so pleased that you found the crew in our Stamford store to be offering great service and that you are loving your order. I will be sure to pass on your lovely comments to the team.

Take care, MM

Rated 5 out of 5 stars

Good service and helpful staff - thank you

Good service and a quick response when I ordered the item to the local shop.
The staff were helpful and I'm really pleased with the jeans I bought (2 pairs) as at 6'7'', I always find it hard to find decent, comfortable jeans for tall men.
Thank you to all the staff who helped out.
Happy Christmas and a peaceful New Year!

November 26, 2023
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Friendly and good style and quality clothes

Good quality and style , delivery faster than it used to be and the staff at Stamford store made it a lovely shopping experience

December 5, 2023
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Easy to order and collect and happy…

Easy to order and collect and happy with purchase

October 19, 2023
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

Rated 5 out of 5 stars

Fast delivery

Fast ,free delivery to store.Very pleasant staff when I went to pick it up.

October 18, 2023
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Quick delivery and friendly staff in…

Quick delivery and friendly staff in the Stamford store.
Always a pleasure to wear Fatface clothes!

September 5, 2023
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP

Rated 5 out of 5 stars

Easylikesundaymorning

Easy access online shopping.
Friendly and very helpful staff at collection store.
Quality clothing.

September 8, 2023
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP

Rated 5 out of 5 stars

Ordering online was easy

Ordering online was easy , kept upto date with dispatch and delivery to store . Staff got my parcel quickly and handed over with a lovely smile 😊

August 12, 2023
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care, EP

Rated 5 out of 5 stars

The staff in this store is always very…

The staff in this store is always very helpful

August 13, 2023
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 4 out of 5 stars

Had parcel delivered to shop

Had parcel delivered to shop. Very easy to collect.

August 11, 2023
FatFace - STAMFORD logo

Reply from FatFace - STAMFORD

Hello
Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care, EP

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