FatFace - SUTTON COLDFIELD Reviews 

A lovely quality T-shirt purchased after seeing it i n store but needed a larger size. Picked up from store without out any problems. Lovely staff in store.

The staff are always very helpful and pleasant, feel like friends.
I never feel pressurised to purchase anything and it’s never a problem if an item isn’t suitable and I have to return it.
It is always my “go to” shop if I need anything special to wear.

Efficient delivery of items.
Extremely helpful and made the experience of returning goods and reordering in a different size so easy.
Lovely to wear.
Wash well.

Always a very accommodating store. The staff are consistently brilliant, and strive to provide the best experience for their customers. They demonstrate products and show alternatives that I maybe wouldn’t have considered before. I return time after time for this fantastic service.

Lovely staff always helpful . Good choice of clothes

Excellent customer service at Sutton Coldfield Branch. Lydia and Emily and the team are always friendly, polite and helpful and ready to answer any queries. This is based on my own experience and seeing them interacting with other customers.

The staff are always so helpful and friendly

Quick collection, lovely friendly staff.

I needed to purchase a jumper as a Christmas present the day before Christmas Eve. I called the Sutton Coldfield branch, my call was answered immediately and the lady who answered located the jumper and helped me decide which size would be suitable. She kindly put it to one side for me to collect next day. When I arrived in store I was greeted by three friendly and polite assistants, my payment was taken and they all wished me a merry Christmas! How refreshing to be treated as though my custom was important to them. They were a credit to your company and I left a very satisfied customer.I will definately shop there again.

Visited Sutton Coldfield Branch served by Bernadette very pleasant, polite and helpful excellent customer service

Easy to order. Speedy puck ip in store and a great price on a Nlavk Friday deal

Really liked this year’s winter collection, in terms of colours and the pj’s are particularly nice. However, I really want to single out the service of Amy in the Sutton Coldfield branch of Fatface. My visit today was my first time leaving the house since a hip replacement a week ago. Amy couldn’t do enough to ensure that the store was accessible, offering to move anything out of the way if needed and safely ensconcing me in the accessible changing room. She was also really friendly and supportive whilst I was paying for my nice Christmassy top. What could have felt like a daunting first outing was made pleasurable and safe by Amy’s kind and supportive service. Thank you!

Great choice of great quality clothes.
Great customer service.

I often pop in to Fat Face to see what’s new in store.
Today I picked up 2 online orders.
Staff are always friendly and helpful.

Ordering online was simple and hassle-free. Delivery was impressively quick, and the product quality was excellent—just what I’d hoped for. The returns process was straightforward too, with really helpful staff in the store who made everything easy.

Nice clothes and friendly staff.

great experience and great quality clothes

friendly and helpful staff

Friendly and helpful staff. Tidy shop, nicely laid out