Staff are friendly and helpful. The layout of the store is attractive and well organised. In the colder months, I would like to find jumpers and accessories made of wool rather that synthetic materi... See more
Company replied
Location
Switch locationUnit 156 The Gracechurch Centre, B72 1PH Sutton�Coldfield, West Midlands, GB
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See what reviewers are saying
Really liked this year’s winter collection, in terms of colours and the pj’s are particularly nice. However, I really want to single out the service of Amy in the Sutton Coldfield branch of Fatface. M... See more
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First of all, I love the designs and the quality, then the convenience of being able to choose online or instore, and to get delivered home or pick up instore. I have always been welcomed when visitin... See more
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My wife and I visited Fatface in Sutton Coldfield twice today not having had enough time to browse initially. Lydia, who was working on her own that day couldn't have been more helpful and chatty, gi... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 156 The Gracechurch Centre, B72 1PH, Sutton�Coldfield, West Midlands, United Kingdom
- 01213 547786
4.8
Excellent
172 reviews
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Fab summer dress
Good website to navigate. Clothes are excellent quality and made from sourced fabrics. Great choice and best thing for me at 5ft tall, dresses come in shorter lengths. Fab!!! Delivery and packaging very good. Can’t fault.
June 22, 2023
Reply from FatFace - SUTTON COLDFIELD
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Just the best
Excellent quality product always buy my clothes from fat face would highly recommend.
June 27, 2023
Reply from FatFace - SUTTON COLDFIELD
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us . Take care – KS
Lydia served me and was friendly and…
Lydia served me and was friendly and polite.
I
June 12, 2023
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Thank you for your review. We are pleased to hear that you had a wonderful experience in our store. We will share this with our team 🥰 - Ryan
Really good quality clothes
Really good quality clothes, environmentally sound, and served by friendly staff
April 26, 2023
Reply from FatFace - SUTTON COLDFIELD
Hi David,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received and with our products and ethos. We hope you enjoy your new clothes.
Have a great day!
JH
Great quality clothing
Quick delivery. Good quality clothing. One item returned to local store in Sutton Coldfield. Helpful staff. Ended up buying a couple of other items whilst there :-)
March 25, 2023
Reply from FatFace - SUTTON COLDFIELD
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - SUTTON COLDFIELD
Hello, Thank you for your feedback the crew at the Sutton Coldfield store. It is so wonderful to read about the great experience you had instore.
Take care - KS
Amazing customer service
The ethos of Fatface is one of extreme professionalism and people are experts at bring able to guide customers. Nothing is ever too much trouble. Clothes fit really well. The manager at the sutton Coldfield store, is one of the nicest people, friendly, kind and compassionate. Able to connect with people really well, and always offers good ideas.
November 6, 2022
Reply from FatFace - SUTTON COLDFIELD
Thank you so much for this amazing review. We really try our best to make sure our customers have the best experience when shopping with us, whether it be online or in store, so to hear this is thrilling to us. Your lovely comments will also be fed back to our amazing crew in store and we look forward to welcoming you back with us soon :) - RS
The manager Lydia is excellent
The manager Lydia is excellent. Very friendly and professional. She is always looking for ways to improve customers shopping experience. Store also has a good balance of both mens and womens clothing
November 5, 2022
Reply from FatFace - SUTTON COLDFIELD
Good Morning Mike
Thank you for sharing your recent experience in our Sutton Coldfield Store with us. Please be assured that I will pass this onto the crew members involved for you.
EP
Recommend Sutton Coldfield Store
Very helpful and pleasant staff at Sutton Coldfield store.
October 30, 2022
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Good Morning
Thank you for your email,
I am so pleased to hear of your recent experience in our Sutton Coldfield store. Please be assured that I will pass this onto the crew members involved.
EP
Helpful friendly staff.
Helpful friendly staff.
Good range of sizes available.
Great layout and choice of products.
October 26, 2022
Unprompted review
Reply from FatFace - SUTTON COLDFIELD
Good afternoon, Catherine
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Sutton Coldfield store.
Take care, JB
Shoes were very good quality
Shoes were very good quality. Staff were very friendly, helpful and efficient. Couldn’t ask for more!
August 18, 2022
Reply from FatFace - SUTTON COLDFIELD
Good Afternoon Jill,
Thank you for posting your review. I am happy to hear how content you were with your purchase. I am sure they look great! Have an amazing day -KC
Staff very polite
Staff very polite. Happy to take back returns. I then went in to purchase another item. There seemed to be lots of choice in store & the fitting rooms were uncrowded.
August 17, 2022
Reply from FatFace - SUTTON COLDFIELD
Hi Heather, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SUTTON COLDFIELD
Hi Lizzie, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful blouse & shirt.
Beautiful blouse & shirt purchased!! Lovely quality as always. Staff are so friendly & helpful too.
July 25, 2022
Reply from FatFace - SUTTON COLDFIELD
Hi Sarah, thank you for your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service as always
July 7, 2022
Reply from FatFace - SUTTON COLDFIELD
Good Afternoon Neil
Thank you for leaving us a 5* review !
We are pleased to hear you were happy with the service received.
Have a great day ! TG
Great customer service
The manager was very helpful in sorting out a problem with my online order. Thank you!
July 5, 2022
Reply from FatFace - SUTTON COLDFIELD
Good Morning Jenny
Thank you for your review.
I am so pleased to hear of your recent experience in our Sutton Coldfield store. Please be assured that this will be passed onto the crew members involved.
Have a great day!
EP
Reply from FatFace - SUTTON COLDFIELD
Good afternoon Susan,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!- DW
Splendid
FatFace offer quality clothing at good prices. Sutton Coldfield store staff are always very pleasant and helpful.
May 20, 2022
Reply from FatFace - SUTTON COLDFIELD
Hi Christine
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received at our Sutton Coldfield Store. We hope you enjoy your new purchase.
Have a great day! DW
Reply from FatFace - SUTTON COLDFIELD
Hi Rahul, thank you for your 5* review, I am so pleased to hear that you have had a great service and we look forward to welcoming you back soon. Take care, LE
Elise wide leg cords
These cords are the perfect fit, style and quality for me. Lovely fine soft needle cord which holds it’s shape after wash and wear without any need for ironing. High waisted, generous pockets and lovely flattering wide leg shape. Please can you make more of these trousers in other colours and fabrics?
January 29, 2022
Reply from FatFace - SUTTON COLDFIELD
Thank you for your review we have passed your comments on to the product team CP
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