Staff in shop was very helpful . Articles ordered were delivered when expected and quality of garments was of a high standard . Would definitely recommend to others
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Best shorts ever: flattering shape, quality material and fairly priced. I collected in store and was greeted by name! The staff were efficient, polite, friendly and very helpful. I ended up purchasing... See more
Company replied
We bought one men's shirt online, a large, half price in the sale, which was great. The other two shirts bought, were mediums ~ we took a chance as in the sale, but sadly these were too snug. We t... See more
Company replied
Lots of natural fibres, good selection of colours (not just the 'trendy' stuff that doesn't suit everyone). Fast delivery and easy returns of online orders. Very friendly and helpful staff in high str... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
10 Calverley Road, TN1 2TB, Tunbridge�Wells, Kent, United Kingdom
- 01892 541506
4.8
Excellent
90 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found something I wasn't even looking…
I found something I wasnt6even looking for and am pleased with it.
June 3, 2026
Reply from FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff in shop was very helpful
Staff in shop was very helpful . Articles ordered were delivered when expected and quality of garments was of a high standard . Would definitely recommend to others
June 6, 2026
Reply from FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Starf great very helpful good stylish…
Starf great very helpful good stylish clothes at reasonable prices
June 5, 2026
Reply from FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
PETITE
At last, a petite range not just short trousers . Petite means the whole body frame is smaller.
June 1, 2026
Reply from FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Very happy with my purchase
Very happy with my purchase. I ordered 2 sizes and it was easy to return the top I didn’t want. The refund came through quickly.
The mackerel top is fun and fits well.
May 31, 2026
Reply from FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Great service and fast delivery
Fast delivery to store and friendly staff when collecting the parcel. Shorts were just as I’d hoped as well.
May 30, 2026
Reply from FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Ordering online was easy
Ordering online was easy , return in the shop was easy and buying in the shop was nice as there where sales going on , and personal advice and help was perfect .
May 13, 2026
Reply from FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Super easy to order
Super easy to order, return and pick up purchases from the shop. Friendly and helpful staff.
April 28, 2026
Reply from FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The best fitting jeans I have purchased…
The best fitting jeans I have purchased in years.
April 10, 2026
Reply from FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good service
The staff in the Tunbridge Wells branch are friendly and helpful and I love the clothes.
February 23, 2026
Reply from FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
It was easy to order online and opt for…
It was easy to order online and opt for instore pick-up.
February 20, 2026
Reply from FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Still good
Always good service and good clothing. Have used them for years and so far Next havent let them slip and lets hope they dont. Could do with more natural wools in their jumpers like they used to.
January 29, 2026
Reply from FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love fatface
Love fatface always look in there wherever we find one. Have bought many items full price and in the sale. Lovely staff and service.
January 23, 2026
Reply from FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - T WELLS 3
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Item was available to collect sooner…
Item was available to collect sooner than anticipated and staff were friendly and professional.
December 15, 2025
Reply from FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My order for a winter jacket was…
My order for a winter jacket was collected from our local store where the staff could not have been more helpful
December 4, 2025
Reply from FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - T WELLS 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.