Staff in shop was very helpful . Articles ordered were delivered when expected and quality of garments was of a high standard . Would definitely recommend to others
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See what reviewers are saying
Best shorts ever: flattering shape, quality material and fairly priced. I collected in store and was greeted by name! The staff were efficient, polite, friendly and very helpful. I ended up purchasing... See more
Company replied
We bought one men's shirt online, a large, half price in the sale, which was great. The other two shirts bought, were mediums ~ we took a chance as in the sale, but sadly these were too snug. We t... See more
Company replied
Lots of natural fibres, good selection of colours (not just the 'trendy' stuff that doesn't suit everyone). Fast delivery and easy returns of online orders. Very friendly and helpful staff in high str... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
10 Calverley Road, TN1 2TB, Tunbridge�Wells, Kent, United Kingdom
- 01892 541506
4.8
Excellent
90 reviews
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Fat face were very good with the…
Fat face were very good with the delivery and packed my order so well. The clothes were very good quality.
June 11, 2023
Reply from FatFace - T WELLS 3
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Did what I wanted
June 8, 2023
Reply from FatFace - T WELLS 3
Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – CD
Still has not arrived!
May 10, 2023
Reply from FatFace - T WELLS 3
Hi Paul,
Thank you for taking the time to leave your review.
I have spoken to the store you chose for click and collect, and they have reported that you collected your order this morning?
Please let us know if we are incorrect with this, and we can definitely help out.
Thank you, LE
Excellent service great product
May 1, 2023
Reply from FatFace - T WELLS 3
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Brilliant service
Brilliant service, quality goods, value for money. Nothing more to say except I’m very happy with the goods received. Always happy with Fat Face & the variety of goods. My whole family loves the clothing etc., including 3 grandchildren under 9 years of age.
April 17, 2023
Reply from FatFace - T WELLS 3
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Reply from FatFace - T WELLS 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Summer PJ’s This was the first time I used the…
This was the first time I used the click & collect service in this store but it all went very smoothly. Lovely soft material in a very pretty colour. I’m normally a size 12, unfortunately they were a little big so I had to send them back.
March 23, 2023
Reply from FatFace - T WELLS 3
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. I'm sorry to hear the items weren't right for you this time, but hope to welcome you back soon! Take care – LB
Lovely staff
Went in to my local branch to browse and chatted to one of the staff who was so friendly and helpful, I brought a lovely cardigan which I am very pleased with.
Brightened up a dull and gloomy day!
March 17, 2023
Reply from FatFace - T WELLS 3
Good morning,
Thank you for leaving us your review. I am so pleased that you had such an enjoyable experience in our Wells store recently. I hope to continue to have these enjoyable experiences.
Take care, MM
Sales assistant was extremely helpful…
Sales assistant was extremely helpful in finding the items I needed. Lovely lady, many thanks to Mandy. Merry Christmas!!
December 13, 2022
Unprompted review
Reply from FatFace - T WELLS 3
Good afternoon, David
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Tunbridge Wells store.
Take care, JB
Staff in your Tunbridge Wells branch…
Staff in your Tunbridge Wells branch were really helpful and very pleasant.making visit more enjoyable than many stores
November 5, 2022
Reply from FatFace - T WELLS 3
Good Afternoon
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Helpful staff
September 28, 2022
Reply from FatFace - T WELLS 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Reply from FatFace - T WELLS 3
Good afternoon Susan,
Thank you for your 5* review. I am so pleased to hear such positive comments about your recent visit to our Tunbridge Wells Store.
Have a great day!
Take care, EG
Shopping made enjoyable - What!!??
Found an item which really suited me at a price that suited me even better. Was served by a lady was friendly, courteous and efficient ( not a common combination - to be honest, I've often found your staff - in other branches to be a bit 'snooty') . Made shopping (not my favourite activity!) a real pleasure
August 31, 2022
Unprompted review
Reply from FatFace - T WELLS 3
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, KC
Bought a bunch of clothes online
Bought a bunch of clothes online, tried them on, kept some, sent the rest back via my local fatface shop. Returns were very quick and easy. Refund was instant. Fat face have some lovely summer clothes this year.
July 25, 2022
Reply from FatFace - T WELLS 3
Hello Catherine,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received.
Have a great day! DW
Breton T shirt
Great item . I am always a size 14 but disappointed recently to find that the 14 was really neat so had to order a 16 . So not sure why this was as all my Breton T shirts are a 14 . Quality is superb as usual . Lovely soft cotton and detailed finish .
May 16, 2022
Reply from FatFace - T WELLS 3
Hey Irena,
Thank you for your 5 star review.
I am so pleased to hear that you are enjoying your new Breton t-shirt.
Have a great day!
Take care, CT
Always
Always friendly - not pushy
Always well made stuff - not tat
Always good value- not cheap
Always colour co-ordinated- not almost the same
Always fit well-not skimpy
Always a fab sale-even better value
May 6, 2022
Reply from FatFace - T WELLS 3
Hi Sue
Thank you for being a loyal customer of ours!
Have a great day!
Take care, DW
VERY frustrating experience
Tunbridge Wells store - spent 25 very frustrating minutes at the till today trying to buy just 4 items, after already queuing for more than 8 mins to pay (which is acceptable obviously). Assistant struggled as reduced items hadn't been put onto the system correctly so had to key in codes for each item individually and IT obviously not her strength - VERY slow!! Then, the till completely gave up the ghost. Manager summoned, yes, it's true the till isn't working. Had to start the whole process again on another till. Instead of helping the assistant by reading out the lengthy codes the manager stood and looked puzzled at the broken till, whilst another 10 minutes passed, unpacking, entering codes, packing. Lots of apologies, but nevertheless hugely frustrating and mind-blowingly inefficient. Dreading a return visit if the items don't fit!!
April 25, 2022
Unprompted review
Reply from FatFace - T WELLS 3
Hi Lindsay,
Thank you for taking the time to leave your review.
We understand that this may have been a frustrating situation, however I am pleased to hear that our team were apologetic and managed to get it sorted in the end. Thank you for your patience whilst they rectified the IT issue.
You can return any unwanted items via post within 30 days of receipt for full price items or 15 days for Sale items, unused and in their original condition. Just provide a copy of your receipt and generate a free return on our website under our returns section. Please go to https://www.fatface.com/help-centre/returns.html Refunds will be processed within 14 days of us receiving your return.
If you wish to discuss this further than please call our customer experience team on 0330 124 0000 and we will be happy to help. Many thanks-AB.
The staff
The staff, as always, were very professional and, courteous and friendly. It’s a pleasure to shop here.
January 29, 2022
Reply from FatFace - T WELLS 3
We love hearing about our fabulous crew - thank you for the review CP
Desperate bride seeking her perfect…
Desperate bride seeking her perfect boots for her Christmas Eve wedding!
My boots were sold out across all my local stores and online. Nicola at the Tunbridge Wells store went above and beyond to track a pair down and managed to even get them safely delivered to her store so I could collect them.
Nicola was truly lovely, helpful and kept in touch with all her adventures to find them, and made me the happiest customer EVER! I promise. Huge love and thanks to Nicola and the team at Tunbridge Wells.
November 30, 2021
Reply from FatFace - T WELLS 3
Hi Katie,
Thank you for your 5* review.
I am so glad to hear that you received such great service in store and that you were able to get the perfect boots for your wedding! We will ensure that your feedback is passed on and hope that you have an amazing big day!
Thanks again, JH
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