Banner for FatFace - TAVISTOCK

FatFace - TAVISTOCK Reviews 138

TrustScore 5 out of 5

4.9

84 West Street, The Cornmarket, PL19 8AQ Tavistock, Devon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Since my last review I did decide to purchase online again and no issues with collecting my order from store at all this time, Thanks guys! I just love FatFace for quality items and I am very pleas... See more

Company replied

Rated 5 out of 5 stars

I hate shopping and found myself needing an entire new wardrobe for my next adventure which has specific clothing requirements. I went to Fatface in Tavistock and spent THE BEST two hours trying on al... See more

Company replied

Rated 5 out of 5 stars

Mum and myself are regular visitors to the Tavistock Devon store, vikki the store manager, Lauren the asst manager and jazz store sales advisor are always so friendly and amenable. I recently had to... See more

Company replied

Rated 4 out of 5 stars

Just bought sandals in a sales online, got them delivered to my local Fat Face shot to avoid the delivery. Had a look around, the prices are on the high side even though the quality is good. You can g... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 84 West Street, The Cornmarket, PL19 8AQ, Tavistock, Devon, United Kingdom

  • 01822 618472

4.9

Excellent

TrustScore 5 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice people very helpful which is…

Very nice people very helpful which is unusual today .

December 26, 2025
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. No problems encountered.

December 9, 2025
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

The sales assistant, Issey,

The sales assistant, Issey, was very kind and helpful in finding the right size, colour and style to suit me. I recommend shopping at Fatface, especially if you can be served by Issey.
I like to regularly shop at Fatface stores and found this occasion was a very positive experience.

November 15, 2025
Unprompted review
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful staff!

A big thank you to the lovely Issey who helped me when I was last in the shop. I was struggling to find the top I wanted in my size. Not only did she order it to the store for me but she also pointed out similar items I may like. Very helpful and a very friendly girl.

November 4, 2025
Unprompted review
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Ordered online & was ready to collect…

Ordered online & was ready to collect in store the next day. Fantastic service at my local branch.

October 21, 2025
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Beautiful dungarees!

So pleased with the dungarees that I purchased. The fabric is beautifully soft and the fit is fantastic. The website was super easy to navigate and delivery was quick. I ordered them to be delivered to the Tavistock branch and the staff were very helpful and friendly. The icing on the cake was that the dungarees were in the sale so the price was excellent!

September 26, 2025
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Great service

Great service. Clear website. Informed of parcel late arrival. Very happy shopping experience. Sales assistants very pleasant and helpful. Good atmosphere in the shop.

September 28, 2025
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.

All the best, LE

Rated 5 out of 5 stars

Vicky F in Tavistock was so helpful and…

Vicky F in Tavistock was so helpful and helped me find exactly what I wanted.

September 19, 2025
Unprompted review
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

I haven’t received my order

I haven’t received my order.
Where is it?
Terrible service

August 17, 2025
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 5 out of 5 stars

No fuss, staightforward in store returns.

Very easy in store returns from an online order. No fuss, just an easy, straightforward transaction.
Staff ALWAYS so friendly, calm and helpful.

August 12, 2025
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Good experience

Good experience

July 2, 2025
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Vicky at Fatface in Tavistock was the…

Vicky at Fatface in Tavistock was the best help today whilst shopping for an interview outfit. She was more than willing to help me find an outfit and even helped me find shoes to match. Thank you Vicky, you were so helpful!

June 28, 2025
Unprompted review
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Suits many age groups

Helpful friendly staff.
Affordable, soft colours,practical clothes that are made well with comfortable natural fabric.
A good high street brand that has a wide choice to suit many age groups.

June 11, 2025
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely experience!

What a lovely experience in FatFace in Tavistock. Particular thanks to Jazz and Tegan who were so welcoming and helpful. I’ll be back!

May 30, 2025
Unprompted review
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Outstanding Service

OMG was treated like a queen in the shop by a lady called Vicky, she was outstanding and was very complimentary on me when I was trying things on and nothing was too much trouble.

She went way and beyond and would recommend this store to anyone visiting the area.

May 15, 2025
Unprompted review
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Good morning Johanne
Thank you for taking the time to leave your review after you visited our Tavistock store. We're really pleased to hear that you had a great experience, it sounds like Vicky really went above and beyond. We will pass your feedback on!
Thank you, LE

Rated 5 out of 5 stars

Very easy to order on line and staff at…

Very easy to order on line and staff at the Tavistock branch we’re very helpful as well as cheerful.

May 1, 2025
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Kind and friendly staff

Mum and myself are regular visitors to the Tavistock Devon store, vikki the store manager, Lauren the asst manager and jazz store sales advisor are always so friendly and amenable. I recently had to return a hoodie due to a fault and Vikki was so helpful, on the day I returned the item Lauren and Jazz served me and couldn't be kinder and helpful. Also my small dog is welcome in the store and the girls are so friendly.
We visit once maybe twice a week, and the go above and beyond.

April 26, 2025
Unprompted review
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Helpful shop assistants

Yesterday I ordered a cardigan online to arrive in a few days time to collect from shop. Then I happened today to be in the shop and see the same cardigan in there. Vicky and Lauren were helpful and kind in helping me cancel the online order so that I could buy the cardigan today and at the online price.

April 6, 2025
Unprompted review
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Thank you for sharing your experience! We're so glad Vicky and Lauren were able to assist you with the cancellation and help you get the cardigan at the online price. We appreciate your kind feedback!

Rated 5 out of 5 stars

Great service

I ordered 2 items which were good quality and packaged well. I collected them from my local store which doesn’t usually carry all the lengths in trousers/ jeans. The delivery was prompt and the service in store very friendly as always!

March 30, 2025
FatFace - TAVISTOCK logo

Reply from FatFace - TAVISTOCK

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look