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FatFace - TOTNES Reviews 146

TrustScore 5 out of 5

4.8

12 Fore Street, TQ9 5DX Totnes, Devon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I popped in to Fatface Totnes on Friday 22nd May and was served by the lovely Lisa, she was incredibly friendly and helpful, I love my new chinos! I always find the whole Totnes team a delight... See more

Company replied

Rated 5 out of 5 stars

We visit the FatFace Totnes store 2-3 times a year on our Devon breaks - visited today and as usual the store has plenty of quality items for both men and women. We chatted with Lisa after our purcha... See more

Company replied

Rated 5 out of 5 stars

Visited the Totnes store today and was greeted by very friendly and helpful lady called Kate. She helped me choose some different styles to try on and was very professional throughout. Although I didn... See more

Company replied

Rated 4 out of 5 stars

Attentive staff when I collected at Totnes in Devon. Jumper is lovely and soft and the colours are fresh in appearance. Personally I didn’t like the wide sleeves and the body of the jumper was ‘boxy... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 12 Fore Street, TQ9 5DX, Totnes, Devon, United Kingdom

  • 01803 862272

4.8

Excellent

TrustScore 5 out of 5

146 reviews

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1-star

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Rated 5 out of 5 stars

Totnes store great service

I purchased the Ruby polka dot jumpsuit in two sizes and delivered to Totnes store. Great service as always from the team there. Always friendly and happy to help. The jumpsuit was great and got the size I needed.

July 15, 2024
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SM

Rated 5 out of 5 stars

New jacket

We visit some friends in Totnes (we live in Surrey) and I left my jacket at home. I went into Fatface to buy a jacket, Lisa was incredible helpful. I love my new jacket.

July 12, 2024
Unprompted review
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hi Lucy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Quick service and great product

Quick service and great product

July 3, 2024
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello Marie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Clothes you feel at home in

It started with one T shirt. Now I can’t stop buying from this shop.
Great quality and comfort for someone with a relaxed sense of style.
And, the staff are amazing.

June 27, 2024
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Reply from FatFace - TOTNES

Hello Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Always very lovely efficient and polite…

Always very lovely efficient and polite staff in totnes.
Clothes are fabulous
Thank you

July 9, 2024
Unprompted review
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Very helpful staff

June 30, 2024
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I went to the Totnes branch of FatFace…

I went to the Totnes branch of FatFace and was served by Levi! Excellent service and very helpful and offered superb alternatives. As they did not have size 8 ladies flip-flops in stock I bought a size 8 in mens! Perfect a great solution! Thankyou

July 6, 2024
Unprompted review
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your Flip Flops, and look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

Nothing was too much trouble! Excellent Service! Beautiful skirt

I ordered a skirt and when it arrived it was too big! took it to the nearest Fatface store (Totnes), they cheerfully refunded me, found me the right size and applied the code for my 10% first purchase discount which I had forgotten to do when shopping online! The skirt is great, good quality fabric easy iron like the length too! Very satisfied with the easy online shopping and the valueable help of the ladies in the local store!

July 3, 2024
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Reply from FatFace - TOTNES

Good afternoon, Gale.

Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon online or at our Totnes store.

Take care, JB

Rated 5 out of 5 stars

Always a pleasure to shop with FatFace…

Always a pleasure to shop with FatFace wether in store or on line.
Great quality clothes and excellent customer service

June 12, 2024
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hi there,
Thank you for taking the time to leave your 5* review.

I am so pleased to hear that you had positive shopping experiences with us. We hope you love your purchases and look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Great quality

Lovely quality shirt .No problem returning a dress I ordered.The staff in the Totnes branch are extremely helpful and friendly.

May 26, 2024
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Reply from FatFace - TOTNES

Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.

Rated 5 out of 5 stars

The staff in the Totnes shop were very…

The staff in the Totnes shop were very helpful and friendly

May 23, 2024
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Good afternoon, David.

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Totnes store.

Take care, JB

Rated 5 out of 5 stars

Cargo trousers

Slight delay in receiving the order, but not a Fatface problem. Parcelforce! Excellent trousers which I will probably wear every day for the rest of the summer (and autumn and winter).

May 21, 2024
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Reply from FatFace - TOTNES

Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them! Take care, CD

Rated 5 out of 5 stars

Leather Handbag

Ordered handbag - collected from store - all very good

May 8, 2024
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hi there,

Thank you for taking the time to leave your 5* review.

We are so glad to read your positive feedback!

We hope you love your purchase, and look forward to welcoming you back soon.

Take care. -SW

Rated 5 out of 5 stars

Helpful

The staff are always helpful and friendly. Nothing is ever any trouble and will do what they can to order items in and help you to get the correct fit you’re looking for.

May 3, 2024
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Good afternoon,

Thank you for taking the time to leave your review.

I am so pleased that you found the crew in our Totnes store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.

All the best, MM

Rated 5 out of 5 stars

Love our local Fat Face in Totnes

Love our local Fat Face in Totnes. Friendly and very helpful stuff.

April 24, 2024
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have had such positive experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

FatFace

Had a marvellous service at FatFace Totnes today. Amazing garments of excellent quality as always. Pinch prices as always. Caroline is a star, as professional & friendly as it can be 👍

April 16, 2024
Unprompted review
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Hassle free

All went smoothly from order on-line all the way to collecting from the local store. Friendly and helpful service.

March 30, 2024
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Good afternoon,

Thank you for taking the time to post your review.

I am so pleased that you find the crew in our Totnes store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.

All the best, MM

Rated 4 out of 5 stars

Gorgeous material. Yet unflattering.

Attentive staff when I collected at Totnes in Devon.
Jumper is lovely and soft and the colours are fresh in appearance. Personally I didn’t like the wide sleeves and the body of the jumper was ‘boxy’. Did nothing to flatter my petit frame.

March 30, 2024
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Good morning,

Thank you for taking the time to leave your review.

I am sorry to read that the jumper may not have been quite the right fit for you but I am pleased that you found our crew in the Totnes store to be so attentive. I hope you continue to enjoy your shopping experiences with us.

All the best,

MM

Rated 4 out of 5 stars

Lovely staff

Lovely staff. Great trousers and jumpers. Poor quality dresses and tops . Lots of cheap material at high prices . Nice bags and boots

March 21, 2024
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Click and collect

Quick and simple and very friendly staff

March 21, 2024
FatFace - TOTNES logo

Reply from FatFace - TOTNES

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

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