I popped in to Fatface Totnes on Friday 22nd May and was served by the lovely Lisa, she was incredibly friendly and helpful, I love my new chinos! I always find the whole Totnes team a delight... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visit the FatFace Totnes store 2-3 times a year on our Devon breaks - visited today and as usual the store has plenty of quality items for both men and women. We chatted with Lisa after our purcha... See more
Company replied
Visited the Totnes store today and was greeted by very friendly and helpful lady called Kate. She helped me choose some different styles to try on and was very professional throughout. Although I didn... See more
Company replied
Attentive staff when I collected at Totnes in Devon. Jumper is lovely and soft and the colours are fresh in appearance. Personally I didn’t like the wide sleeves and the body of the jumper was ‘boxy... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
12 Fore Street, TQ9 5DX, Totnes, Devon, United Kingdom
- 01803 862272
4.8
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service at Fatface Totnes
Great service at Fatface Totnes. I was trying on dresses for a wedding and I had no idea what suits me or what to buy. All three assistants, Kate, Lauren and Millie were helpful, complimentary and provided the type of good old fashioned service that makes shopping on the high street such a pleasure. Thank you ladies. And I was very pleased with my dress and cardi and got positive reactions!!
February 19, 2025
Unprompted review
Reply from FatFace - TOTNES
Hello Jane
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Totnes store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Summer clothes shopping
I decided to have a shopping day out in Totnes. The first shop I went to was FatFace. As soon as I entered the shop staff said "Hello" which was nice. I've been into this branch many times, staff are always friendly and approachable nothing is too much trouble. the displays are well set out. I purchased the lovely Paige shirt. At checkout I asked about Bluelight discount and was surprised to be told I would receive 20% discount. A special Thank you to Lauren and Kate, good customer service. Well done!
February 5, 2025
Unprompted review
Reply from FatFace - TOTNES
Thank you so much for your shining review of our Totnes store. I am so pleased that you had a brilliant visit to our store. It sounds like you had a wonderful time, and your thanks has been passed to Lauren and Kate.
We look forward to welcoming you back soon!
Take care, LE
Great customer service
Visited the Totnes store today and was greeted by very friendly and helpful lady called Kate. She helped me choose some different styles to try on and was very professional throughout. Although I didn't end up buying anything, I felt very welcomed and not pressured. Great to find there's still some people with excellent customer service. I will definitely be back!
February 5, 2025
Unprompted review
Reply from FatFace - TOTNES
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Totnes store - this is great to hear. Take care, LE
Good products but hiccup with delivery…
Good products but hiccup with delivery to store for one item. Excellent local shop manager arranged refund and small discount on buying similar item in store.
December 15, 2024
Reply from FatFace - TOTNES
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Glittery top a glittery black and gold top…
I ordered a glittery black and gold top for a new year party. I collected it from a nearby shop. Staff were very friendly and courteous. Packaging was good and the top was lovely
December 8, 2024
Reply from FatFace - TOTNES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Experience
The staff in the shop couldn't have been more helpful and friendly. The item if clothing was very good quality and very good price. Whenever I go in the shop the staff are always helpful. I love Fatface
December 9, 2024
Reply from FatFace - TOTNES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great styles from a BCorp who care
Great styles from a BCorp who care about their impact on the environment and how staff are treated. Very happy with online purchases of several cotton tops, fantastic cord wide leg trousers and a maxi dress I live in. My go to place when I need something new. Great staff in the shops too, always cheerful and helpful.
November 24, 2024
Reply from FatFace - TOTNES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fashionable colours and styles
Colours were perfect to go with my new winter outfits. From knitwear to socks for easy coordination. Quality is good too.
November 24, 2024
Reply from FatFace - TOTNES
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Recent visit to Totnes store
Excellent service, friendly, accommodating staff. Good selection of Products, well positioned in store.
November 7, 2024
Reply from FatFace - TOTNES
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My go to shop
love fatface , it has the sort of clothes that suit me ,, The skirt i bought was just perfect ,,
November 12, 2024
Reply from FatFace - TOTNES
Hello Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - TOTNES
Hello Janet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered online and picked up in…
I ordered online and picked up in Totnes store. The young man was polite and extremely efficient. The store was clean and very inviting.will definitely buy again from this store thank you
November 3, 2024
Reply from FatFace - TOTNES
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Took ages for this style/ size to come…
Took ages for this style/ size to come back into stock. But really pleased I have now received the jacket.
October 13, 2024
Reply from FatFace - TOTNES
Hello Rachel
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order
August 15, 2024
Reply from FatFace - TOTNES
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The click and collect service was fast…
The click and collect service was fast and staff in the shop were very helpful, especially as I was able to order a shirt in time for my partner's birthday which wasn't in stock in the store.
August 18, 2024
Reply from FatFace - TOTNES
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy online ordering and store collection Ordering online was really easy and I…
Ordering online was really easy and I received emails to tell me when I could collect from store on a reminder when I forgot to do it! So I have my beautiful cotton linen shorts great fit great colour, love them
August 19, 2024
Reply from FatFace - TOTNES
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality brand
Quality brand. Well made clothes which last and last. Store staff are friendly and well trained. Consistent sizing so on line orders fit every time.
August 16, 2024
Reply from FatFace - TOTNES
Hi Julie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brill staff in Fatface Totnes.
August 10, 2024
Reply from FatFace - TOTNES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy order process and very quick…
Easy order process and very quick delivery for click and collect in store. No hassle collecting and product just what I wanted.
August 5, 2024
Reply from FatFace - TOTNES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Free delivery to my local shop
Free delivery to my local shop. Parcel arrived quickly and I received a message to collect. Friendly helpful staff at the shop. Very pleased with the sunhat, which was safely packed in a box. Good quality at a reasonable price.
July 26, 2024
Reply from FatFace - TOTNES
Good morning, Elizabeth.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new sunhat and continue to enjoy shopping with us.
Take care, JB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.