We visit the FatFace Trafford store regularly for our mother/daughter evenings out. The staff are always so lovely, particularly Helen who always seems to be working when we pop in! She is always su... See more
Company replied
Location
Switch location53 Peel Avenue, Trafford Centre, M17 8BN Manchester, Lancashire, GB
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See what reviewers are saying
Faye at FatFace Trafford gave us superb customer service. She was really chatty and knowledgeable about the clothes we tried on and encouraged us to check the care labels and how drying things on h... See more
Company replied
I had to replace a faulty bag that I purchased online. I sent an email and received a response very soon after, giving me several options I could try. I returned it to nearest Fat Face store at t... See more
Company replied
I young filipino shop assistant at The Trafford Centre went beyond the call of duty to make our shopping experience great in the store. Give her a promotion asap as you need more shop assistants like... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
53 Peel Avenue, Trafford Centre, M17 8BN, Manchester, Lancashire, United Kingdom
- 01617 477711
4.4
Excellent
210 reviews
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Positive experience
It was later in the evening, but still got friendly, helpful service. Good styles.
October 31, 2023
Unprompted review
Reply from FatFace - TRAFFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - TRAFFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Helpful and friendly staff. I was searching for a specific shoulder…
I was searching for a specific shoulder bag and Ì was so appreciative for the help I received from Faye and iris who searched your website and store room. Thank you to both ladies.
November 5, 2023
Unprompted review
Reply from FatFace - TRAFFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I haven’t received the item yet so not…
I haven’t received the item yet so not very pleased
October 30, 2023
Reply from FatFace - TRAFFORD 2
Good Afternoon,
Thank you for your feedback. I am so sorry for the delay with your order. Your order arrived instore today and is ready for you to collect. Thank you so much for your understanding. All the best - KS
Super service at Trafford
I was served in the Trafford Centre store today and the staff were so helpful. They offered advice in a lovely manner and then after I’d mentioned it was my birthday gave me 10% discount! What a super shopping experience! Thank you staff at FatFace Trafford- the receipt said the ladies name was Helen- thank you Helen!
November 2, 2023
Unprompted review
Reply from FatFace - TRAFFORD 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Very friendly staff!
October 14, 2023
Reply from FatFace - TRAFFORD 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Reply from FatFace - TRAFFORD 2
Good Afternoon Peter,
Thank you for taking the time to leave us a review!
We really appreciate your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future.
I hope you enjoy the rest of your day! - JW
Great clothing style for everyone
October 15, 2023
Reply from FatFace - TRAFFORD 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Awful bullying staff
Awful bullying staff - I went to return a skirt to the store and they refused, telling me that they thought it had been washed. This was not true. They attacked my character, degraded and humiliated me, and branded me a liar. They said the skirt smelled of fabric softener, which I don't use anyway. I had not worn or washed the skirt, it was brand new with tags on. They were patronising and nasty. They said I must have removed the tags, washed the skirt and reattached them. They even tried to show me how it could be done, but they were not even able to do it. I will never shop with fatface again. The skirt has since been refunded via the postal returns so obviously there was no issue with it. Just an issue with the shop staff. Absolutely appalling.
October 9, 2023
Unprompted review
Reply from FatFace - TRAFFORD 2
Good morning,
Thank you for taking the time to leave your review.
I believe you have emailed in also, so please be assured that this will be responded to today, where we can investigate this further.
Thank you again, LE
Easy to navigate web site
Easy to navigate web site. Order delivered in timely fashion to location of choice.
September 21, 2023
Reply from FatFace - TRAFFORD 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Cashier was very friendly
September 17, 2023
Unprompted review
Reply from FatFace - TRAFFORD 2
Thank you for your 5* review regarding your recent visit to our Trafford store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Easy returns
I ordered a pair of dungarees which, unfortunately, were far too big. I returned them to FatFace at Trafford Center and I was refunded my money with a smile. Very friendly staff.
August 30, 2023
Reply from FatFace - TRAFFORD 2
Hello Malcolm
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Mens wellies good product delivery to store very slow 🐌
Good product as always but took an age to deliver to store and had to chase.
Updated from 3 to 4 stars which on refection i think is fairer as the product is great and price was excellent also👍
August 25, 2023
Reply from FatFace - TRAFFORD 2
Good Afternoon Simon,
Thank you for taking the time to leave us a review.
I am sorry to hear your order took a little bit longer to arrive in to store than normal. I have passed your feedback on to the relevant department. I do apologise for any inconvenience the delay caused.
Have a great day! - JW
Good quality girls dress
Good quality girls dress and price
Got it in the sale. Staff at the Trafford Centre are friendly and helpful.
August 23, 2023
Reply from FatFace - TRAFFORD 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Reply from FatFace - TRAFFORD 2
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Not received the order yet
Please advise when order is in store. This item was ordered over a week ago !
August 25, 2023
Reply from FatFace - TRAFFORD 2
Hello Annette, thank you for taking the time to leave a review.
I'm really sorry to hear this, I understand you placed this order some time ago and you should have received it by now.
I can't see that you have contacted us regarding this issue yet - I'll be emailing you shortly with a solution.
All the best, LB
Ordered on the 25th August and not…
Ordered on the 25th August and not received any updates up till the 2nd September.
August 25, 2023
Reply from FatFace - TRAFFORD 2
Hello Debra, thank you for taking the time to leave a review.
I'm really sorry to hear this - I've emailed you separately with a solution.
All the best, LB
Trafford centre shop
The staff at the Trafford centre shop are wonderful and very helpful. In particular Beth helped with many different requests we had when we visited on 25th August. Helpful and happy staff make a shopping experience much more enjoyable
August 25, 2023
Unprompted review
Reply from FatFace - TRAFFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fabulous team
The team at Fat Face Trafford are absolutely wonderful. I shop online during sale periods, buying a range of items, double up on sizes etc. so typically make visits to return some items and for another shop in store. The staff are always friendly, professional and extremely helpful.
August 14, 2023
Reply from FatFace - TRAFFORD 2
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quality
Click & collect was very easy
Staff very helpful
Very pleased with my quality Izzy hoodie
Lilac
August 8, 2023
Reply from FatFace - TRAFFORD 2
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items. Take care – SK
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