I love FatFace products for its quality, smooth transactions, delivery and return/exchange policy and lovely personnel (I usually shop in their store at the Waterloo Station) I have bought many item... See more
Company replied
Location
Switch locationUnit 11/12 The Balcony, Waterloo Station, SE1 7LY London, London, GB
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I ordered online to click & collect. I actually saw the item in store then bought two sizes to see what fit, online Online experience straight forward & I was updated frequently. Collecting from s... See more
Company replied
Genuine and heartwarming encounter with a lovely girl named Amber, She couldn’t do enough to help me 🙂 even when dealing with multiple customers, she still thought to check in with me. It’s staff lik... See more
Company replied
Lovely trousers , beautiful colour , fits / sizing great . Staff at Fatface shop in Waterloo , London are all helpful and professional in their interactions .
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 11/12 The Balcony, Waterloo Station, SE1 7LY, London, London, United Kingdom
- 020 7620 3044
4.7
Excellent
102 reviews
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Great advice and service
The staff were so kind as I staggered in to buy flip flops. ( work shoes after not wearing for a long time - you can imagine). Some great extra purchases as well.
July 19, 2022
Reply from FatFace - WATERLOO 2
Good afternoon Christina,
Thank you for your 5* review. It is great to hear such positive comments about the Waterloo Store. Please be assured that this feedback will be passed onto the store.
Have a great day!
Take care, EG
Great Customer Experience
Good help from sales assistants. Good stock levels so great selection of clothes in my size.
July 7, 2022
Unprompted review
Reply from FatFace - WATERLOO 2
Hi Craig
Thank you for taking the time to rate and review us. Really pleased to hear you were well looked after. MJ
Very good delivery
Very good delivery not 100% with my sweater but as usual decent gravity so will use it for every day wear
April 18, 2022
Reply from FatFace - WATERLOO 2
Good afternoon Gillian,
Thank you for your 5 star review.
I am so pleased to hear that your delivery arrived with you quickly.
We hope you enjoy your day!
Take care, CT
Lovely products and quick delivery
March 17, 2022
Reply from FatFace - WATERLOO 2
Good afternoon Claire
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!- DW
Very impressed
I ordered 8 different items for myself and I was very impressed with the quality of everything. This is by far my favourite place to shop for my husband and myself.
March 7, 2022
Reply from FatFace - WATERLOO 2
Good afternoon,
Thank you for leaving us this review regarding your shopping experience, it's great reading such positive comments about your recent purchase. It is lovely to read that we are one of your favourite shops. Have a great day!
Take care, LM
Great customer service
Very helpful customer services assistant and manager in putting aside a cashmere jumper for me to collect.
January 31, 2022
Reply from FatFace - WATERLOO 2
Great to hear we were able to assist you, thank you for taking the time to leave us a lovely review CP
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