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FatFace - WIMBORNE Reviews 154

TrustScore 5 out of 5

4.8

17 The Square, BH21 1JA Wimborne�Minster, Dorset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Always efficient. I order and pay online and collect from my local store. The people in the shop are friendly and efficient. The goods are always good quality. I can't resist the socks.

Company replied

Rated 5 out of 5 stars

Everyone needs a Dionne when they are looking for an outfit. Just had a personal shopping experience with her at the Wimborne branch and she is amazing. I live in jeans and jumpers, she managed to coa... See more

Company replied

Rated 2 out of 5 stars

Shocking service. Ordered a coat as didn’t have my size, woman on till wasn’t sure if she had ordered it or not but I had to pay then wait and see if it arrived, it did not went back to store to be t... See more

Company replied

Rated 5 out of 5 stars

I ordered a Sussex jacket on line to be delivered to my local Fat Face. It was delivered before the estimated time of a week and I had a couple of emails keeping me informed. I picked it up from the s... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 17 The Square, BH21 1JA, Wimborne�Minster, Dorset, United Kingdom

  • 01202 856248

4.8

Excellent

TrustScore 5 out of 5

154 reviews

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1-star

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Rated 5 out of 5 stars

Im happy with my order ☺️

Im happy with my order ☺️

November 3, 2025
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Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Collection from store… easy!

Ordered items for collection at my local store. All items arrived on time and collection was quick and easy.
Friendly staff in the store.
All products were great!

September 8, 2025
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Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Easy to order and a very quick delivery.

August 30, 2025
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Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely pair of shorts

Lovely pair of shorts, fit beautifully, easy to order with good communication and they turned up early so bonus

August 18, 2025
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Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Ordered trainers in sale online and…

Ordered trainers in sale online and picked-up from Wimborne store.
Staff extremely and helpful.
Loved the trainers too !

August 18, 2025
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Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
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Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely garments

Lovely garments. Friendly staff just wish they kept more sizes 20/22 in main lines not just white T shirts. I would spend more

June 17, 2025
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Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Every stage professional and friendly

Online ordering easy, customer service call back was prompt when I had a query. Click and collect easy and update on order timely. Additional service for more in store purchases friendly and helpful

June 11, 2025
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Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fatface Wimborne

Lovely friendly staff, clean and tidy store. Lydia could not have been more kind and helpful,

February 27, 2025
Unprompted review
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Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely bag, perfect size.

Easy to order and collect from my local Ff. Staff friendly and helpful as always.
Great bag, lovely colour goes with everything. Handy for just phone and cards. Perfect for when you don't want a big big.
I have punched some extra holes to make the strap more versatile, wear as shorter across chest or as a waist bag.
Love it.

May 11, 2025
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Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent

Great little cami top.Nice material no need to size up or down as perfect.

May 10, 2025
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Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service as usual

Helpful staff and quick and efficient ordering to collect from the store

May 3, 2025
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Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM

Rated 4 out of 5 stars
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Reply from FatFace - WIMBORNE

Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Easy to order online and free in-store…

Easy to order online and free in-store delivery Lovely ladies in the shop too 🙂

December 14, 2024
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Reply from FatFace - WIMBORNE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Fabulous clothes with fast delivery.

Fabulous clothes with fast delivery.

December 6, 2024
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Reply from FatFace - WIMBORNE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great designs

Great quality good price quick delivery

December 8, 2024
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Reply from FatFace - WIMBORNE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 1 out of 5 stars

I haven't received item and had no up…

I haven't received item and had no up dates.

December 6, 2024
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Reply from FatFace - WIMBORNE

Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 1 out of 5 stars

no contact since last week

no contact since last week - no order delivered to wimborne shop - cannot log in to check - email none since last sat - not your normal standard of service i must admit, please advise when item will be sent

December 5, 2024
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Reply from FatFace - WIMBORNE

Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 5 out of 5 stars

Staff are always very welcoming

Staff are always very welcoming. Store is laid out well.

November 17, 2024
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Reply from FatFace - WIMBORNE

Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Quick friendly service

Quick friendly service. The Wimborne shop is a friendly local shop where the staff are always happy to help. It’s a pity it isn’t a big bigger, so they can carry more stock.

October 19, 2024
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Reply from FatFace - WIMBORNE

Hello Danny
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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