Efficent and friendly customer care in the shop. Sadly the product was 'the right size' - I had bought a similar item in a different colour - and yet it didn't fit.
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See what reviewers are saying
In the Woodbridge store today and really loved it. Well laid out shop, gorgeous clothes and great air conditioning on a boiling day…..but most impressive of all were the lovely ladies working ther... See more
Company replied
Purchasing items on line was a relatively easy experience, as was returning one of the items. Very quick response to returning the money into my bank. Usually, I have a stressful time waiting for mone... See more
Company replied
Very impressed with the customer service in The Woodbridge FatFace. I bought a pair of cargo trousers online just before Christmas. Very nice but they had been sized incorrectly. The staff were very h... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 2 11 Thoroughfare, IP12 1AA, Woodbridge, Suffolk, United Kingdom
- 01394 389314
4.8
Excellent
98 reviews
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VERY PLEASED WITH QUALITY OF PRODUCT.S…
VERY PLEASED WITH QUALITY OF PRODUCT.S REALLY GREAT PRICE IN THE SALE. REALLY LOOKING FORWARD TO WEARING IN THE SUMMER.
FAST DELIVERY TOO.
February 3, 2024
Reply from FatFace - WOODBRIDGE
Good Morning Veronica,
Thank you for taking the time to leave us a review!
I am happy to hear you are loving your new Fat Face items and that it arrived with you quickly! We love to hear such positive feedback from our customers, it really means a lot to us!
We look forward to welcoming you back soon!
Kind Regards, JW
Helpful staff
Very impressed with the customer service in The Woodbridge FatFace. I bought a pair of cargo trousers online just before Christmas. Very nice but they had been sized incorrectly. The staff were very helpful with the return even though I couldn't return them until January.
January 23, 2024
Reply from FatFace - WOODBRIDGE
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Great service, helpful staff, needed to return items, (wrong size), store was very busy but the staff were really friendly, helpful, giving their full attention to each customers need. Love shopping there.
January 1, 2024
Reply from FatFace - WOODBRIDGE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Good clothes which fit well.
December 27, 2023
Reply from FatFace - WOODBRIDGE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quality of product
Very pleased with my purchase colour and fabric good , flattering (yeah!) . Like it !
December 18, 2023
Reply from FatFace - WOODBRIDGE
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new purchase. I hope you continue to love our products as much as we do.
All the best, MM
Christmas present
. Bought as Christmas present very happy with slippers and will buy second pair for myself . As usual excellent helpful staff at Woodbridge
November 26, 2023
Reply from FatFace - WOODBRIDGE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I visited Fat face Woodbridge today and…
I visited Fat face Woodbridge today and was served by Julie. She couldn’t have been any more helpful or friendly. She was professional but so welcoming and it really made my day. I’ll definitely visit again. Thank you.
November 26, 2023
Unprompted review
Reply from FatFace - WOODBRIDGE
Good Afternoon Stuart,
Thank you for taking the time to leave us a review!
We really appreciate your kind words for a member of our store staff! I will make sure this amazing feedback is passed on!
We look forward to welcoming you back in store soon!
Kind Regards, JW
Reply from FatFace - WOODBRIDGE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Woodbridge Shop staff always helpful
I ordered cord trousers online which were much too big. I returned them to shop in Woodbridge. The staff there are always very helpful, charming and friendly.
October 27, 2023
Reply from FatFace - WOODBRIDGE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality clothes at reasonable…
Good quality clothes at reasonable prices combined with helpful, friendly staff
October 16, 2023
Reply from FatFace - WOODBRIDGE
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Reply from FatFace - WOODBRIDGE
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Reply from FatFace - WOODBRIDGE
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Excellent cloths and shop service
I ordered to be collected from woodbridge where I tried on both dresses size 8 . I asked the girls if they looked OK who both said need next size down. I ordered size 6 brilliant dresses and so glad I asked the girls for advice. Thanks girls
July 22, 2023
Reply from FatFace - WOODBRIDGE
Hello Teresa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic
The young lady who served me,was very helpful, friendly and professional. She is a credit to your Company.
July 10, 2023
Unprompted review
Reply from FatFace - WOODBRIDGE
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service, we'll certainly pass this on to our lovely team.
Have a lovely day!
Take care, SK
You just cannot beat going into a nice…
You just cannot beat going into a nice store like fat face in Woodbridge and get such a warm welcome .totally made to feel at ease with no pressure .staff very friendly .beats online shopping .
Well done to the staff in fat face Woodbridge
June 23, 2023
Unprompted review
Reply from FatFace - WOODBRIDGE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
In the Woodbridge store today and…
In the Woodbridge store today and really loved it. Well laid out shop, gorgeous clothes and great air conditioning on a boiling day…..but most impressive of all were the lovely ladies working there! Very polite, kind and knowledgeable.
Great to find somewhere selling children’s clothes also!
Would definitely return and highly recommend!
June 14, 2023
Unprompted review
Reply from FatFace - WOODBRIDGE
Thank you for your review! We are thrilled to hear of your positive shopping experience with us. We will feed these lovely comments with our incredible team in store, and we look forward to seeing you again soon 🥰 - RS
staff answered all my questions…
Helpful staff answered all my questions and my visit was seamless
May 19, 2023
Reply from FatFace - WOODBRIDGE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great service and quality.
May 9, 2023
Reply from FatFace - WOODBRIDGE
Hi Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff and products
April 26, 2023
Reply from FatFace - WOODBRIDGE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Reply from FatFace - WOODBRIDGE
Hi Stephen,
Thank you for this 5* review!
It's so good to hear that you had a great experience in store with us. I hope you love your new items.
Have a great day!
JH
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