Efficent and friendly customer care in the shop. Sadly the product was 'the right size' - I had bought a similar item in a different colour - and yet it didn't fit.
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See what reviewers are saying
In the Woodbridge store today and really loved it. Well laid out shop, gorgeous clothes and great air conditioning on a boiling day…..but most impressive of all were the lovely ladies working ther... See more
Company replied
Purchasing items on line was a relatively easy experience, as was returning one of the items. Very quick response to returning the money into my bank. Usually, I have a stressful time waiting for mone... See more
Company replied
Very impressed with the customer service in The Woodbridge FatFace. I bought a pair of cargo trousers online just before Christmas. Very nice but they had been sized incorrectly. The staff were very h... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 2 11 Thoroughfare, IP12 1AA, Woodbridge, Suffolk, United Kingdom
- 01394 389314
4.8
Excellent
98 reviews
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Had to return items as bought on line &…
Had to return items as bought on line & bought different sizes so took them back to the shop . So pleasant and no problem in doing it. In fact t found another item to buy!
April 17, 2023
Reply from FatFace - WOODBRIDGE
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – LB
Easy Online shopping.
Quick delivery to local FatFace shop.
Friendly helpful staff.
Perfect fit..as always.
April 23, 2023
Reply from FatFace - WOODBRIDGE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I am alwaymy purchases
I am always pleased with my purchases, I am still wearing items that are 5-6 years old and look as good as new. The ethos of the company is brilliant please continue with your beliefs.Plus your shop staff are lovely not pushing you but very helpful.
April 15, 2023
Reply from FatFace - WOODBRIDGE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Purchasing items on line was a…
Purchasing items on line was a relatively easy experience, as was returning one of the items. Very quick response to returning the money into my bank. Usually, I have a stressful time waiting for money to be returned from other outlets.
April 13, 2023
Reply from FatFace - WOODBRIDGE
Thankyou so much for your review, we are so pleased to hear your experience with returns was prompt and positive! - Have a wonderful day, BP
Great service in store
Great service in store and speedy delivery of replacement dress for my partner. New member of staff was super helpful in finding an alternative item due to end of line. Great customer service in both Woodbridge and Norwich stores over the last couple of weeks. Fantastic company!
March 15, 2023
Reply from FatFace - WOODBRIDGE
Good afternoon, Rob
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Woodbridge store.
Take care, JB
Frequently I buy the products and…
Frequently I buy the products and always happy Quality and stitch.
Also on returning/or resizing when it occurs the Team are very proficient.
Thankyou Fatface.
March 17, 2023
Reply from FatFace - WOODBRIDGE
Good afternoon, Frazer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Woodbridge store.
Take care, JB
I love my new jumpers
I love my new warm, stylish jumpers so much I’ve just bought another one in a different colour.
December 13, 2022
Reply from FatFace - WOODBRIDGE
Good afternoon, Sandra
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about your order. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Very professional like the idea of…
Very professional like the idea of ordering online but if having to return convenience of returning to shop is great
October 29, 2022
Reply from FatFace - WOODBRIDGE
Thank you for this lovely review. We really appreciate all feedback, so we are so happy to receive these comments! - RS
Easy to return in store
November 3, 2022
Reply from FatFace - WOODBRIDGE
Thank you for your review. We will feed this back to our wonderful angels in store :) - RS
Always buy my clothes in the FatFace…
Always buy my clothes in the FatFace sale, get great bargains!
August 24, 2022
Reply from FatFace - WOODBRIDGE
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - WOODBRIDGE
Hi Nigel, thank you for your lovely review on the Woodbridge store, I am so pleased you had a great visit. Take care, LE
Excellent customer service when dealing…
Excellent customer service when dealing with a return.
May 15, 2022
Unprompted review
Reply from FatFace - WOODBRIDGE
Hi John
Thank you for your 5* review. I am pleased to hear that you that you are happy with our online service and returns policy. Many thanks-AB
Great customer service.
Very helpful and friendly staff. Really made you feel welcome whether you purchased or not and certainly knew their products.
April 23, 2022
Reply from FatFace - WOODBRIDGE
Good Morning, What a lovely review for the Woodbridge team! That is great to hear! Your comments will be passed on. Take care, LE
Lovely, well made tops
Lovely, well made tops at a great price in the sale.
I’m 5’ 2’’ tall and a size 6 (in Fat Face clothing) and the tops are flattering at the waist and on the shoulders. I’m really pleased with my purchase
April 5, 2022
Reply from FatFace - WOODBRIDGE
Hi there
Thank you for your 5* review.
I am so happy to read that you are enjoying your FatFace top. We hope you continue to enjoy your shopping experience with us in the future.
Have a great day! DW
Always assured of a welcome when…
Always assured of a welcome when visiting my local store. Aldeburgh and Southwold are the same too. Very helpful staff who are prepared to go the extra mile. I think Woodbridge is quite a spacious store, but I know some things they do not stock as it is not considered a large branch. Wish you could squeeze a bit more in there though.
February 14, 2022
Reply from FatFace - WOODBRIDGE
Hello, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff in Aldebrugh, Southwold and Woodbridge stores. Thank you for being a loyal customer of ours! Have a great day! Take care, LM
Lovely!
I visited the FatFace store in Woodbridge this morning. The people working there are lovely. Well worth a visit.
February 5, 2022
Reply from FatFace - WOODBRIDGE
Hi Julia, I am so pleased to hear you a had a pleasant shopping experience in our Woodbridge store, your feedback will be passed on. Have a lovely day, LM
Very practical top
Very practical top. I haven’t worn it yet. I’m
sure it will be lovely
February 4, 2022
Reply from FatFace - WOODBRIDGE
Hi Jane, Thank you for taking the time to leave us a review, we hope you will be pleased with your new purchase. Take care, LM
The staff went above and beyond for me
The staff went above and beyond for me. I asked if an item could be put aside as I had forgotten my purse.
I was so happy a week later when I went in the store not only had they put the item aside they remembered I forgot my purse.
I love going into fatface I always feel so welcome, which makes me want to browse longer and keep returning.
February 2, 2022
Reply from FatFace - WOODBRIDGE
Hello Maria, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff instore. Have a great day! Take care, LM
Very good service and lovely goods
Very good service and lovely goods, everything fitted and looked good
November 28, 2021
Reply from FatFace - WOODBRIDGE
Hi Karl,
Thank you for leaving us your 5 star review.
We hope you enjoy your new items!
Have a lovely day! - ES
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