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FatFace - WORCESTER Reviews 123

TrustScore 5 out of 5

4.8

96 High Street, WR1 2HL Worcester, Worcestershire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I love going into Worcester FatFace. The staff are friendly and welcoming. Clothes are great quality and beautifully displayed. I like to support them as much as possible as I would be so upset if my... See more

Company replied

Rated 5 out of 5 stars

Tracy was incredibly helpful and helped me find a choice of jeans and jeggings to trywhilst helping other customers and showing a new staff member the ropes. Nothing was too much trouble. I find the s... See more

Company replied

Rated 5 out of 5 stars

Honestly when clothes shopping I had never really considered FatFace before, however the well-presented Worcester shop front drew me in. Once inside I was greeted by a calming, relaxed and po... See more

Company replied

Rated 5 out of 5 stars

Ordered lovely skirt from Fatface as they didn't have my size instore. Collection point from my local shop. So much easier than having to wait in for a parcel delivery. Arrived quicky too. Many thanks... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 96 High Street, WR1 2HL, Worcester, Worcestershire, United Kingdom

  • 01905 731204

4.8

Excellent

TrustScore 5 out of 5

123 reviews

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Rated 5 out of 5 stars

I love going into Worcester FatFace

I love going into Worcester FatFace. The staff are friendly and welcoming. Clothes are great quality and beautifully displayed. I like to support them as much as possible as I would be so upset if my local store closed. Highly recommended. I use this store to collect parcels from but prefer to buy directly from the store unless they don’t stock the item I want. Delivery to store is usually very quick.

May 10, 2026
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Reply from FatFace - WORCESTER

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Staff in the Worcester store are always lovely. Trousers are perfect

May 2, 2026
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Reply from FatFace - WORCESTER

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff very helpful & friendly 🤗

Staff very helpful & friendly 🤗

May 3, 2026
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service

Quick and effective

April 27, 2026
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great customer service

Great customer service. Really feiendly and fast next dsy collection.

March 31, 2026
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Ordering and choosing to collect my…

Ordering and choosing to collect my clothing from store was convenient and easy to do. Staff were friendly and processed my collection quickly

February 1, 2026
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The service from the fat face staff at…

The service from the fat face staff at the Worcester shop

January 25, 2026
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always cheaper after Christmas !

Got a very good quality Airlie for £38 instead of £60.
I would not have paid £60 for it.
Always bestvto wait fir a FatFace sale!

January 13, 2026
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very pleasant staff and great products.

Very pleasant staff and great products.

January 10, 2026
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly staff

Click and collect is so easy

January 6, 2026
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Online Order from the NY Sale

Online Order from the NY Sale - I opted for a delivery to the local store. All very easy, good comms by email when it got to store and an easy collection.

I ordered one of the 1/4 zip cotton jumpers in blue. It’s a nicely made product that fits well and is comfortable.

Shop staff were friendly, as they always are at Worcester.

January 4, 2026
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Summer clothes for winter holiday!

Ordered 3 tops and a sun dress, unfortunately had to return the tops as they were too big. The whole process of ordering and returning was first class.

November 3, 2025
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I use FatFace regularly

I use FatFace regularly. Always efficient and clothes good value for money.💴

October 20, 2025
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Quality product and efficient customer service

I ordered a shirt online because it was out of stock at a local shop I visited. I like it because of its material and design. The online checkout process was easy enough after I found the right product. It only took 2 days for me to collect at a shop of my choice, free shipping. And the exchange on the day was smooth and efficient. Overall, my first online purchase with FatFace was very good. I am happy that I could now find a good product in the shop and buy it in my own time without worrying about it going out of stock so quickly.

September 20, 2025
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Reply from FatFace - WORCESTER

Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.

All the best, LE

Rated 4 out of 5 stars

Quality and value

Good customer service and great quality clothing

August 17, 2025
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I was looking for some tops for holiday…

I was looking for some tops for holiday and Caron was very helpful. She found me several that I probably wouldn't have seen. She was friendly and certainly new her products.

July 10, 2025
Unprompted review
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Reply from FatFace - WORCESTER

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we hope you enjoy wearing your new tops. Take care, CM

Rated 5 out of 5 stars

The top is gorgeous and good quality…

The top is gorgeous and good quality and the parcel was easy to pick up at the store.

July 3, 2025
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great staff

Really helpful staff and was a lovely shopping experience.

July 6, 2025
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service

The order was easy to do. On collection, staff were helpful and friendly.

July 3, 2025
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Reply from FatFace - WORCESTER

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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