I visited the store in Worcester on 23rd June looking for something for my elderly dad for his birthday, I was welcomed by two members of staff. I asked for a little help as I was struggling to find... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tracy was incredibly helpful and helped me find a choice of jeans and jeggings to trywhilst helping other customers and showing a new staff member the ropes. Nothing was too much trouble. I find the s... See more
Company replied
Honestly when clothes shopping I had never really considered FatFace before, however the well-presented Worcester shop front drew me in. Once inside I was greeted by a calming, relaxed and po... See more
Company replied
T shirts were class and the pick up service was efficient. However, the t shirt s were badly packed so very creased.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
96 High Street, WR1 2HL, Worcester, Worcestershire, United Kingdom
- 01905 731204
4.8
Excellent
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order on line
Easy to order on line, good delivery on time, in store, nice product. Nothing to complain about. Great staff at Worcester store, nothing too much trouble for them.
March 23, 2024
Reply from FatFace - WORCESTER
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Customer Service
Tracy was incredibly helpful and helped me find a choice of jeans and jeggings to trywhilst helping other customers and showing a new staff member the ropes. Nothing was too much trouble. I find the staff in Fatface very attentive and helpful and friendly every time I go in the shop. Cannot fault them
February 20, 2024
Unprompted review
Reply from FatFace - WORCESTER
Hello, Thank you for your 5* review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! TS
Black & White Dress
Easy ordering and dress just as photo and description Picked up in store Perfect for what I wanted 😊
February 8, 2024
Reply from FatFace - WORCESTER
Good Morning,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoyed the service you have received from us and glad to hear you are loving your new dress! We really appreciate your positive feedback!
We look forward to welcoming you back soon!
Kind Regards, JW
Good Quality clothing at great price
February 2, 2024
Reply from FatFace - WORCESTER
Good morning, Deb.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Lovely Jacket
I ordered a lovely jacket from FatFace; the colour was lovely and so was the style; unfofrtunately it was too big so had to return.
January 24, 2024
Reply from FatFace - WORCESTER
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Comfortable shopping
Comfortable shopping, the assistant was more than helpful and very pleasant with nothing to much bother.
January 21, 2024
Reply from FatFace - WORCESTER
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Larger sizes online .
I saw chinos in the sale , not my size , a staff member gave me the stock number , I ordered online paid , delivery took 3 days. Very happy .
January 23, 2024
Reply from FatFace - WORCESTER
Hello,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Just a real treat for clothes for all…
Just a real treat for clothes for all ages . Superior quality , price a little too much but worth it . 5 ⭐️ Fat Face
January 16, 2024
Reply from FatFace - WORCESTER
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer service
January 7, 2024
Reply from FatFace - WORCESTER
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and efficient staff always…
Friendly and efficient staff always helpful.
item arrived within 3 days.
November 28, 2023
Reply from FatFace - WORCESTER
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quick delivery and good see when I…
Quick delivery and good see when I returned some products to the shop.
November 21, 2023
Reply from FatFace - WORCESTER
Hello Lawrence
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Timescale and the staff in shop were…title Fabulous Fat Face
Timescale and the staff in shop were fabulous
November 18, 2023
Reply from FatFace - WORCESTER
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Reply from FatFace - WORCESTER
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good Customer Service in Store.
November 4, 2023
Reply from FatFace - WORCESTER
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent products
October 9, 2023
Reply from FatFace - WORCESTER
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
In store staff were amazing going above…
In store staff were amazing going above and beyond to help me . They made shopping a pleasure . The order I placed online came quickly and efficiently and I was kept well informed
September 27, 2023
Reply from FatFace - WORCESTER
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly, and that the Worcester store staff were so helpful! We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Amazing service
Amazing service, great products and friendly staff in store for collection.
September 11, 2023
Reply from FatFace - WORCESTER
Hello Kirsty
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely jeans perfect fit and good…
Lovely jeans perfect fit and good quality I love them they are so comfortable the shirt is beautiful too well made gods quality
September 11, 2023
Reply from FatFace - WORCESTER
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items. Take care – SK
Brilliant and so friendly
September 4, 2023
Reply from FatFace - WORCESTER
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
clear instructions and on time
clear instructions and on time. efficient collection from store.
September 4, 2023
Reply from FatFace - WORCESTER
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.