I collected my order from Fat Face and the service was very quick and convenient. The girl on the desk very kindly took my items out of the packaging and offered to recycle it for me whilst I tried on... See more
Company replied
Location
Switch location28/29 1/3 High Ousegate, Nessgate, YO1 8RX York, North Yorkshire, GB
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See what reviewers are saying
Well, it started off badly. I ordered the beautiful blue long sleeve, lightweight top for my daughter with a next day delivery. She admired mine and was going away. No fault of Fat Face but was delive... See more
Company replied
I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... See more
Company replied
Lovely sales reps - really helpful and happy to discuss clothes and alternative buying choices. Excellent quality clothes - last ages!
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, United Kingdom
- 01904 635788
4.5
Excellent
320 reviews
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Lovely quality
Went into store as I prefer that to online shopping and staff helped look for the size and colour I wanted. This cardigan was only available online in my size. So ordered and picked up in store. Happy with ease of process and cardigan quality. Got sale price too.
November 2, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great 100% cotton little dress
Great 100% cotton little dress, a bargain at the sale price, easy to wear, easy to order
November 6, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - YORK 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
I ordered a dress and it's the first…
I ordered a dress and it's the first time I've ordered anything from fatface so I was a bit apprehensive , I needn't have been ! The quality of the dress was great and it looks even better than it did online
October 26, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered on line and picked it up in…
Ordered on line and picked it up in store. Jacket is of great quality n fits well to size.
October 19, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A lovely shopping experience
I adore fatface, well made, well fitting clothes and very affordable. Staff helpful and friendly.
August 4, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
It is very useful to be able to try the…
It is very useful to be able to try the clothes on in store which had been ordered online,with quick easy returns of the items which were not suitable.
September 22, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface york The shop is set out really well
The shop is set out really well. The clothes are great and the staff are very friendly and helpful 😀
September 3, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality shirt as expected from…
Great quality shirt as expected from FatFace.
Even better purchase in a sale. I always feel confident buying from you.
August 20, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent online service
Excellent online service, easy pick up and products as advertised.
I have used the service online many times and never had an issue.
August 11, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As always the staff are cheerful
As always the staff are cheerful, knowledgeable and efficient. The store is well laid out and a pleasure to visit with everything easily reached.
August 6, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Late delivery
Ordered a dress to be delivered in store for the Monday but it never arrived. It was delivered the following day, which was no good for me as don’t live in town and don’t get in often. Hence why I ordered for a particular day. Then kept getting messages about picking it up from the company. I had already rung the store to arrange pick up for following week , this was good for both myself and store. The girls in store were lovely and very apologetic. So no complaints about the store. All went smoothly once about to pick up from them.
The dress is gorgeous, great quality and fits really well.
July 27, 2025
Reply from FatFace - YORK 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
It arrived the next day and I was…
It arrived the next day and I was pleased with the dress, it was just as I saw on the site. The fit was good and I'll look forward to wearing it.
August 2, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Disappointing returns
I recently visited the York store and bought three items of clothing - an expensive outing! When I returned home, I changed my mind about one of the items. However, I have been told I cannot return via post, even if I set up an account, and have to take back into store within 28 days. However, I live over an hour away from a FatFace store, so am unable to do this. FatFace will not extend the 28 day return period and are unable to help. Now I am stuck with an expensive item of clothing I no longer want. Not great!
August 2, 2025
Unprompted review
Reply from FatFace - YORK 2
Hi there
Thank you for your review.
As advised in our returns policy within our stores and on our website, you can only return an item to a store if this is where you purchased it from. An in store purchased item cannot be posted to our warehouse as there is no way to refund you.
Thank you, LE
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