I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... See more
Company replied
Location
Switch location28/29 1/3 High Ousegate, Nessgate, YO1 8RX York, North Yorkshire, GB
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See what reviewers are saying
I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of t... See more
Company replied
Bought a men’s cap for my husband, have trawled many high street stores and designer brands but Fatface are the ONLY brand which fit his bald head! He love’s your caps and can be seen wearing one come... See more
Company replied
Had bought a top I loved the style & fit of so went into store to see if they had it in another colour. I was advised they had but it was now only available online in the sale. A lovely assistant he... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, United Kingdom
- 01904 635788
4.6
Excellent
329 reviews
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Disapointing
My order was weeks later than it should have been also the updates were not accurate on time scale also which leads to disapointment not a good experiance the shirt was great though
December 4, 2025
Reply from FatFace - YORK 2
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Always good quality
December 4, 2025
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Very good experience
I ordered online to pick up in store.
The whole experience was very easy and the item which I returned was dealt with by a member of staff and the refund was very quick 10/10.
November 9, 2025
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Beautiful leather boots on sale
Beautiful leather boots on sale. Lovely leather boots with zip and laces
December 5, 2025
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
The delivery eas very quick (next day)…
The delivery was very quick (next day) and the staff in the York store were very helpful, even though it was nearly closing time.
December 4, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Have not yet received the parcel has…
Have not yet received the parcel has been 8 days still no parcel have rung the helpline and rang the shop no parcel lost needed it for this weekend as we are going away very disappointed
December 4, 2025
Reply from FatFace - YORK 2
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Website easy to navigate
Website easy to navigate. It was simple to find what I was looking for. Collection from the store was seamless
December 4, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I like the selection of clothes and the…
I like the selection of clothes and the sizes offered. Also still have a significant presence on the high street which is a bonus.
December 20, 2024
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely quality
Went into store as I prefer that to online shopping and staff helped look for the size and colour I wanted. This cardigan was only available online in my size. So ordered and picked up in store. Happy with ease of process and cardigan quality. Got sale price too.
November 2, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great 100% cotton little dress
Great 100% cotton little dress, a bargain at the sale price, easy to wear, easy to order
November 6, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - YORK 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
I ordered a dress and it's the first…
I ordered a dress and it's the first time I've ordered anything from fatface so I was a bit apprehensive , I needn't have been ! The quality of the dress was great and it looks even better than it did online
October 26, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered on line and picked it up in…
Ordered on line and picked it up in store. Jacket is of great quality n fits well to size.
October 19, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A lovely shopping experience
I adore fatface, well made, well fitting clothes and very affordable. Staff helpful and friendly.
August 4, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
It is very useful to be able to try the…
It is very useful to be able to try the clothes on in store which had been ordered online,with quick easy returns of the items which were not suitable.
September 22, 2025
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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