What a joy to find fatface! Visited the shop in York and I was like a child in a sweet shop, the variety of styles , and fabrics. Loved the knitwear especially. Good quality garments at competitive pr... See more
Company replied
Location
Switch location28/29 1/3 High Ousegate, Nessgate, YO1 8RX York, North Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Plenty of choice in both selection, quality and price. Sizing in order which helps. Helpful friendly staff. Great sized changing
Company replied
I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of t... See more
Company replied
I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, United Kingdom
- 01904 635788
4.6
Excellent
331 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good to be able to order online and to…
Good to be able to order online and to then collect it from the store. Not sure what would have happenned if I couldnt get in on the desingated day, that wasnt clear. Would of been 5 stars otherwise.
December 18, 2024
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delivered quickly to store
December 19, 2024
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
When I placed my order i put a delivery…
When I placed my order i put a delivery day for me to pick it up from the store. Only to say it’s going to be a delay and you wouldn’t be collecting it until later. I kept looking at my emails but no answers until another week. The bag is lovely, good quality but the delay was a bit inconvenient.
December 15, 2024
Reply from FatFace - YORK 2
Hello Christine
Thank you for taking the time to leave your review and for providing your feedback. I will be sure to pass this to the correct teams.
Take care, LE
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
C&D piece of cake
Click & collect a piece of cake. Great quality phone bag, perfect size.
December 3, 2024
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Gorgeous slippers
Gorgeous slippers! Fit true to size arrived on time . I love them .
December 6, 2024
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - YORK 2
Thank you for taking the time to leave your review and for providing your feedback. We look forward to serving you again soon. Take care, LE
On ordering the email said the item…
On ordering the email said the item should arrive after 4pm. Although we hadn’t received the email to say it’s been received but called at 5pm and the driver hadn’t turned up so a bit disappointing and the member of staff couldn’t advise if the delivery was coming the next day
November 27, 2024
Reply from FatFace - YORK 2
Hello Dawn
Thank you for taking the time to leave your review. I am sorry to hear that you have not received your order yet. Please email fatfacereviews@mail.fatface.com for assistance with this. Thank you, LE
Friendly staff
Easy to order on-line and easy to collect in store with very friendly staff. Useful when sale items are out of the store.
November 21, 2024
Reply from FatFace - YORK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent quality and good service from…
Excellent quality and good service from the staff
November 15, 2024
Reply from FatFace - YORK 2
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
very good quality clothing
November 18, 2024
Reply from FatFace - YORK 2
Hello Jim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - YORK 2
Hello Alex
Thank you for taking the time to leave your review and for providing your comments and feedback. I will be sure to pass your comments to our team.
Thank you, LE
I am still awaiting my order
I am still awaiting my order which was supposed to arrive at The Springs on Saturday 2nd December _ after 4pm. I had an ernail confirming a delay but have heard nothing since.
YOUR COMMENTS PLEASE
November 5, 2024
Reply from FatFace - YORK 2
Good afternoon,
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order just yet. I can understand that this is disappointing.
Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to assist and advise further.
Thank you, LE
Reply from FatFace - YORK 2
Hello Ruth
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - YORK 2
Hello Alyson
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Dont buy the Red One
The service was good but the product is appalling - i have the natural colour waistcoat and was pleased so when i saw the red one in the sale snapped it up - it sheds red fluff everywhere - tried washing to help - it has absolutely covered inside of pillowcase - shoddy
October 29, 2024
Reply from FatFace - YORK 2
Hello Glenda
Thank you for taking the time to leave your review.
I am sorry to hear that your waistcoat is shedding fluff. I can understand your disappointment.
Please contact our team at fatfacereviews@mail.fatface.com and we can help. Thank you, LE
Where to start….?
Last Christmas my wife bought me a long sleeved shirt from Fat Face in High Ousegate, York. Despite the label stating it was an ‘M’ Regular, it was absolutely huge when I tried it on. I felt like one of these inflatable advertising figures you see in front of garden centres.
We returned it to the store in January but had to exchange it for a different style altogether as the ‘S’ size was a poor fit as well. When I went to wear the replacement shirt a few days later, I saw what I thought was a loose thread along the front of the left shoulder panel but on closer examination found that the stitching had completely unravelled in several places. Rather than traipsing back to the shop, my wife said she would sew the faulty stitching herself.
On another occasion, I decided to buy a waxed jacket. With having a number of jackets, I have only worn the Fat Face one about half a dozen times. When I last put it on, I struggled to run the zip pin into the “box” and looked to see what was fouling it. Part of the fabric tape to which the teeth are attached was frayed at the lower end and repeatedly hindered the slider from travelling past it. Unfortunately the sixth wearing occurred after about 4 months so it would by that time have been difficult to prove it hadn’t been worn much at all.
I was also bought a Mu Multi (!?) jumper in mottled brown and green. After being worn and washed about eight times, it invariably forms “pills” all over the weave and now is now something I would only wear for lounging about the house.
What is wrong with this merchandise ? That’s 3 different items I’ve had and discovered that they all have manufacturing issues of one sort or another. Shopping at Fat Face is too much like hard work.
P.S. More fool me for not spotting sooner that much of FatFace’s stock is made in China.
Update following LE’s reply : - Having recently examined all my other zip-fronted jackets ( and those of some relatives ) I see that without exception they all have a small folded over panel of a man-made material which is glued onto the zip tape and crimped within the zip pin. This results in a smooth, long-lasting operation when introducing the pin into the slider. The waxed jacket referred to in my post above is fitted with no such thing. Without this, the unprotected zip tape on my jacket didn’t really stand much of a chance, did it ?
( I’ve only just noticed that LE did not actually offer any comments on either the failed stitching on the shirt or the inferior zip tape on the waxed jacket. )
June 5, 2024
Unprompted review
Reply from FatFace - YORK 2
Good morning William
Thank you for taking the time to leave your review.
I am sorry to hear that you are so disappointed with the quality of your items.
Quality and longevity is something that we really pride ourselves on at Fatface, so it is concerning to hear that you have encountered issues.
Please know that we are always available to help our customers if they experience a fault in an item, and our website asks that if you have any issues, that you do reach out to us, as we can always make this right.
I sadly cannot see that you have contacted us about any faulty items.
For pilling of an item that contains wool, pilling is caused by rubbing during wear and, although it can occur in any parts of the sweater, the most common areas are around the elbows, armpits, sleeves, stomach area and the sides of the sweater where, during wear, the arms of the garment are constantly coming into contact with the body of the sweater.
Our garment team suggest the below three steps for removing pilling from a wool item:
1. If not too many pills have been formed then they can easily be removed by hand. This should be done routinely after drying, or just prior to ironing.
2. A comb can be used to remove pills, but this should be done very gently and carefully.
3. Small battery operated pill and lint removal devices known as either “de-pillers” or “fabric shavers” are low cost and very effective at removing pills, giving your clothing an as-new appearance again.
Thank you, LE
Came across this brand while on a break…
Came across this brand while on a break in Yorkshire, brought a couple of items in store and then found the brand online and ordered a couple more items.
Well packaged and good delivery time.
August 29, 2024
Reply from FatFace - YORK 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - YORK 2
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.