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FatFace - YORK 2 Reviews 323

TrustScore 4.5 out of 5

4.5

28/29 1/3 High Ousegate, Nessgate, YO1 8RX York, North Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Lovely summer cotton cardigan Style is square cut, sits slightly low on hips Perfect over strappy top Keeps shape well

Rated 5 out of 5 stars

Had bought a top I loved the style & fit of so went into store to see if they had it in another colour. I was advised they had but it was now only available online in the sale. A lovely assistant he... See more

Company replied

Rated 3 out of 5 stars

I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... See more

Company replied

Rated 5 out of 5 stars

I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of t... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, United Kingdom

  • 01904 635788

4.5

Excellent

TrustScore 4.5 out of 5

323 reviews

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Rated 5 out of 5 stars

Good quality products.

Good quality products.

July 25, 2024
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Reply from FatFace - YORK 2

Good morning
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Happy with the experience of the…

Happy with the experience of the service provided from fatface

July 24, 2024
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Reply from FatFace - YORK 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Order was delivered promptly and was as…

Order was delivered promptly and was as expected

July 13, 2024
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Reply from FatFace - YORK 2

Hello Pat
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Delighted with purchase

Order came quickly and easy to collect.
Staff very helpful.

July 8, 2024
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Reply from FatFace - YORK 2

Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Good quality

I like The quality of Fatface clothes. Value for money and good service.

July 4, 2024
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Reply from FatFace - YORK 2

Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Good in store and online experience

We went into the York store but couldn’t find the item we wanted in the right size. They helped us order it online- we chose express delivery as we were goi g on holiday , and the parcel was with us 36 hours later.

Great quality- men’s chinos- and in a short length. Very pleased overall. Great staff in the shop.

July 3, 2024
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Reply from FatFace - YORK 2

Hello Lynne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars
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Reply from FatFace - YORK 2

Hello Juliet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great dress and friendly staff

Great dress and friendly staff

June 24, 2024
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Reply from FatFace - YORK 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are pleased to hear you are happy with your Dress, and had a positive instore experience. We look forward to welcoming you back.

Take care. -GM

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Really pleased with goods.

June 21, 2024
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Reply from FatFace - YORK 2

Good afternoon, Elizabeth.

Thank you for your feedback regarding your recent online order.

We hope you love your new items and continue to enjoy shopping with us.

Take care, JB

Rated 5 out of 5 stars

service excellent top lovely

service excellent top lovely did just right, washes nice

June 20, 2024
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Reply from FatFace - YORK 2

Good afternoon, Stephen.

Thank you for your feedback regarding your recent online order.

It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.

Take care, JB

Rated 5 out of 5 stars

Great value

Great value, and shorter length sizes

June 21, 2024
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Reply from FatFace - YORK 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

My good service.

My parcel arrived with in a few days of ordering which was great. Very good and prompt service.

May 23, 2024
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Reply from FatFace - YORK 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Great staff providing great products

Very helpful staff providing great quality service and products, and when products are not available in store they will look for online supplies and arrange for click and collect or home delivery. Thank you.

May 27, 2024
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Reply from FatFace - YORK 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Helpful in returns and speedy delivery

Helpful in returns and speedy delivery

May 10, 2024
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Reply from FatFace - YORK 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Comfortable top looks great

Comfortable top looks great, plus price and quick delivery.

May 2, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Like FatFace clothes

Like FatFace clothes - good quality and comfy

April 24, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear your feedback regarding quality and comfort! We look forward to welcoming you back!

Take care.- GM

Rated 1 out of 5 stars

I ordered a dress for my daughter’s…

I ordered a dress for my daughter’s birthday on click and collect. When I checked with the store to see if it had arrived they advised that it hadn’t and they would investigate. It appears that the courier ‘lost’ the dress and they didn’t have another one to send. To say I was unhappy was an understatement

April 29, 2024
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Reply from FatFace - YORK 2

Hello,

Thank you for taking the time to leave your review.

I am sorry to hear you have not had a positive shopping experience with us, we are very sorry that your parcel was lost in transit.

If you have not yet received a full refund for this make sure to email us back at customerservices@fatface.com.

We will be sure to pass your feedback on for review.

We apologise for any disappointment caused.

Take care. -SW

Rated 5 out of 5 stars

Exceptional Quality

Had to return this item twice to find the right size (runs large) but it was easy and the turnaround time was fast. The quality of the clothing is always very high!

April 25, 2024
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Reply from FatFace - YORK 2

Hello Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 1 out of 5 stars
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello Katie

Thank you for your review.

I am so sorry to hear this,

I can see that your parcel is on it's way to the York store. If by the end of day tomorrow you still have not received the parcel please contact us at customerservices@fatface.com so we can look into this further for you.

EP

Rated 5 out of 5 stars

Recent order for a dress

My order was easy to place, I was emailed as soon as ready to pick up from my local store and the pick up was easy. Loved the dress!!!

April 23, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.

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