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FatFace - YORK 2 Reviews 323

TrustScore 4.5 out of 5

4.5

28/29 1/3 High Ousegate, Nessgate, YO1 8RX York, North Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Lovely summer cotton cardigan Style is square cut, sits slightly low on hips Perfect over strappy top Keeps shape well

Rated 5 out of 5 stars

Had bought a top I loved the style & fit of so went into store to see if they had it in another colour. I was advised they had but it was now only available online in the sale. A lovely assistant he... See more

Company replied

Rated 3 out of 5 stars

I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... See more

Company replied

Rated 5 out of 5 stars

I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of t... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, United Kingdom

  • 01904 635788

4.5

Excellent

TrustScore 4.5 out of 5

323 reviews

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Rated 5 out of 5 stars

Fantastic trousers

Fantastic trousers, they fit beautifully!

April 23, 2024
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Reply from FatFace - YORK 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Pleasant helpful staff

Pleasant helpful staff, stylish shop with good size changing rooms. Clothes are well made in good fabrics

April 27, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had a positive experience at one of our stores. We look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

Quality

Good quality as always

April 18, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
ep

Rated 5 out of 5 stars

Fast money well apent track

Fast track
Quality products

April 13, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
ep

Rated 5 out of 5 stars

Quick delivery

The bag was soft leather and a beautiful shade of green. I love it.

April 17, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP

Rated 5 out of 5 stars

Lots of choice

Well, I'm spoilt for choice. I love all the materials you use, the fit and the fine detail finish on items. Great quality too.

April 16, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear your feedback regarding quality. We hope you love your order!

Take care.- GM

Rated 5 out of 5 stars

Fast delivery

Fast delivery.
Easy transaction
Great blouse

April 13, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hi there,
Thank you for taking the time to leave your 5* review.

We’re so happy to hear you love your Blouse, and received your order promptly. We look forward to welcoming you back soon.

Take care.- GM

Rated 5 out of 5 stars

Great clothes and very efficient love…

Great clothes and very efficient love the trousers

April 13, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hi there,
Thank you for taking the time to leave your 5* review.

We’re so happy to hear you love your purchases, and we look forward to welcoming you back soon!

Take care.- GM

Rated 5 out of 5 stars

Friendly staff

Friendly staff, I wanted a dress to attend a wedding but didn't want a posh frock that i would only wear once. Was shown the Adele dress that you can adapt to almost any social event. Good advice and a dress I can wear again and again.

April 12, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that the crew in our York store were so helpful and that you are loving your new Adele dress. I hope you continue to have a pleasant shopping experience with us.

All the best, MM

Rated 5 out of 5 stars

Everything I have purchased is perfect

Everything I have purchased is perfect. So pleased.

April 11, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hi there,
Thank you for taking the time to leave your 5* review.

We’re so happy to hear you love your purchases, and we look forward to welcoming you back soon!

Take care.- GM

Rated 5 out of 5 stars

Half of my wardrobe is from fat face

Half of my wardrobe is from fat face.
Always met by friendly helpful staff

April 10, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Love this jacket

Love this jacket, not in my size/colour in store so ordered it on line.
Delivered quickly, packaged well, great value, recommend :)

April 8, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Friendly staff

Friendly staff

April 4, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Good afternoon,

Thank you for taking the time to post your review.

I am so pleased that you find the crew in our York store to be so friendly when you visit. I hope you continue to enjoy your visit to our stores.

All the best, MM

Rated 5 out of 5 stars

Great product

Great product, great price, quick delivery

April 1, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Great deals and fast delivery

Great deals and fast delivery
I will definitely buy from here again

March 23, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are pleased to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

Delivered quickly and garment fitted…

Delivered quickly and garment fitted well.

March 26, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP

Rated 4 out of 5 stars

Great product

Great product. Good quality fabric. Described as a shirt but really more like a short over shirt. Worn as a jacket over a T-shirt. I’m sure it will be very useful and I love stripes.

March 20, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 2 out of 5 stars

Wrong item sent

I ordered a dress and received a sweatshirt! Complained to Customer Services, and was told that the item I ordered was not available. Could they not have just told me that instead of sending me something I didn’t order? Other companies do so. I was directed to the website by the local store. Still, I was promptly refunded, so not all bad news.

March 25, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello
Thank you for your review.

I am so sorry to hear that you received the incorrect item.

Please contact us at customerservices@fatface.com so we can discuss this further with you.

EP

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