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FatFace - YORK 2 Reviews 322

TrustScore 4.5 out of 5

4.5

28/29 1/3 High Ousegate, Nessgate, YO1 8RX York, North Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Lovely summer cotton cardigan Style is square cut, sits slightly low on hips Perfect over strappy top Keeps shape well

Rated 5 out of 5 stars

Had bought a top I loved the style & fit of so went into store to see if they had it in another colour. I was advised they had but it was now only available online in the sale. A lovely assistant he... See more

Company replied

Rated 3 out of 5 stars

I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... See more

Company replied

Rated 5 out of 5 stars

I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of t... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, United Kingdom

  • 01904 635788

4.5

Excellent

TrustScore 4.5 out of 5

322 reviews

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Rated 1 out of 5 stars

item not available should not be…

item not available should not be displayed on the site

March 24, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hi there,
Thank you for taking the time to leave your review.

During our busy periods, our stock can move very quickly and can temporarily mis-align with our system, causing an item to go out stock before we can show it has sold out.

I understand how this can be extremely disappointing and frustrating, I apologise sincerely for any disappointment that this may cause. Our team continue to work very hard to prevent this from happening, to ensure our customers have a great experience shopping online with us.

Take care. -GM

Rated 5 out of 5 stars

Excellent quality

Lovely trousers, good fit, prompt delivery. They were heavier quality than I expected but that is no bad thing. They also had to be shortened but I knew that when I bought them. This is usual for me.

March 23, 2024
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Reply from FatFace - YORK 2

Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.

Rated 5 out of 5 stars

Great

Lovely products and great to deal with. Would recommend

March 20, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hi Rachel,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.

Rated 5 out of 5 stars

I’ve shopped with Fat Face for 16…

I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of the few high street retailers where you can still buy clothing that’s still mostly made with natural fibres and not all acrylic/viscose/polyester. Great cotton and wool blends that are breathable and long lasting

March 21, 2024
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Reply from FatFace - YORK 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

I love FatFace clothing

I love FatFace clothing, and the washed red hoodie does not disappoint. I'm looking forward to wearing it this Spring.

March 22, 2024
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Reply from FatFace - YORK 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Easy to use the website and place an…

Easy to use the website and place an order. Delivery came when expected.

March 20, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hi Allan,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.

Rated 5 out of 5 stars

Quick dispatch

Quick dispatch, quality items

February 18, 2024
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Reply from FatFace - YORK 2

Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Take care TS

Rated 4 out of 5 stars

The staff were incredibly helpful in…

The staff were incredibly helpful in store.

February 18, 2024
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Reply from FatFace - YORK 2


Good afternoon,

Thank you for taking the time to leave us your review.

I am so pleased to read that the crew in our York store were so helpful. I will be sure to feed this back to the team. I hope you continue to enjoy your shopping experience with us.

All the best, MM

Rated 5 out of 5 stars

Delivery expectation

I hope our products can be shipped or delivery to overseas, Hong Kong for example

February 1, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 4 out of 5 stars

Excellent service

February 14, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 1 out of 5 stars

Tried to return something I bought in…

Tried to return something I bought in the sale only to be told that I had a 15 day return period. Not made clear in store and email receipt went to junk folder. Very poor.

February 2, 2024
Unprompted review
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello Peter
Thank you for your email,

I am so sorry to hear of your recent experience with us.
Please contact us at customerservices@fatface.com so we can discuss this further with you.

EP

Rated 5 out of 5 stars

Great selection

Great selection, particularly of sale items. Lovely helpful staff and the store is dog friendly which is a bonus.

January 21, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Good morning,

Thank you for taking the time to post your review.

I am so pleased that you find the crew in our York store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.

All the best, MM

Rated 5 out of 5 stars

Quick refund

Purchased 2 pairs of Brooke jeans
10 too small 12 too big sadly returned but received my refund into my bank in 2 days marvellous

January 24, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear you have enjoyed using our service.

We are sorry to hear these items were not suitable on this occasion, we look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

LOVELY S/A

LOVELY, HELPFUL FEMALE SALES ASST. GOOD SALE PRICE [IF NOT EASY TO FIND ON LABEL]

January 25, 2024
Unprompted review
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello Neil
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great service

January 17, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hi there,
Thank you for taking the time to leave your 5* review.

We’re so pleased to hear your feedback regarding service.

Have a great weekend. -GM

Rated 5 out of 5 stars

Best quality

Ordered some men's land drover PJ shorts online, came quickly and as always, they had amazing quality. Will definitely continue buying from here - can't fault Fatface!

January 6, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The item came without any fuss and on…

The item came without any fuss and on time

December 29, 2023
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello Stewart

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.

Take care, RL

Rated 5 out of 5 stars

Great

I love the quality and styles!

January 4, 2024
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello there

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.

Take care, RL

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