Fatmoose Reviews 501

Really straightforward experience from start to finish. The website was easy to navigate, products were clearly laid out, and it was simple to understand what I was buying. I also liked that it s... See more

Surprised I've been asked to leave a review so early, just on the buying experience, but here it is: website easy to use and excellent range of products, 10 year guarantee seems great, just as long... See more

Easy comparison section to help make the best choice for your child. Straight forward website to navigate, love the reviews section with images of the climbing frames in people’s gardens. Best prices... See more

The climbing frame we ordered is very high quality, all of the fixings (with enough spares) are included. Two wooden pieces were damaged on arrival (pallet was slightly broken. The customer service te... See more

Very good experience, lots of choice, good quality products and excellent delivery, both times we have purchased from Wickey/fat moose it has been fab and the kids love it! Highly recommend

Very easy to select, compare and save our favourites! Hardest part was choosing which one, the value for money was great in the Easter sale. Purchasing process and delivery times were super quick and... See more

We ordered the ActionArena Air XXL back in April for our almost 4 year old who loves the outdoors and he is absolutely in love and can’t wait to show all his friends! I needed to contact fatmoo... See more

Excellent climbing frame. Easy to order and straight forward delivery. We needed a couple of bits of wood replaced due to damage and after contacting customer service we received the replacement piece... See more

I've bough a large climbing frame after moving to a new house and I'm super satisfied with the product and the service from Fatmoose. The price is very competitive, the purchase process was simple and... See more

Absolutely fantastic climbing frame. Great quality with easy to follow instructions. Good quality wood and accessories. Did take us a few weeks to build as we bought one of their largest frames but to... See more

I had lots of questions when deciding which product was best for us and organising onward delivery as we are based in Jersey - Kim was so helpful! Thank you very much!

The variety and creativity of these platforms are amazing. We went top spec to ensure our girls get fully challenged and gain the most in confidence as they grow up.

Consider changing the delivery company. I never received a 2 hour delivery window as promised. As a result I missed calls from the driver, who also went to the wrong address for unknown reasons.... See more

Don’t listen to the bad reviews these are well worth the money, it does come in pieces but what do people expect? It took us half a day to put it up with two toddlers helping. We was well informed wit... See more

Don't bother ordering from Wickey / Fatmoose.Ordered andy paid for May 5th, It's been 9 weeks since I ordered and paid. It took 7+ weeks for a delivery to arrive. Discovered parts missing and only God... See more

I have been very impressed with the product. All of the pieces arrived, with nothing missing. It’s very good quality, and straight forward to put up. The instructions for cutting the fabric co... See more

Loved selecting the perfect set for my family. Loved how easy the site was to navigate, and the measurements and extras which were shown! Can’t wait to receive for my family to gage many years of fun!... See more

Great choice of options from Fatmoose and quality obviously superior to other brands! Love that we could customise the playhouse with a fireman’s pole and climbing parts! Boys are going to love the to... See more

Swing set with slide, net, climbing wall and pull up bar. Communication was brilliant throughout. It did take a few weeks to deliver but we're in the UK so that's understandable. A little difficult to... See more

Horrendous. Ordered it mid April and only just delivered two weeks ago. Was promised refund time and time again after cancelling order and then it turned up. No apologies, no compensation. Customer se... See more

I found the website really easy to use, I loved the extras you can add to the climbing frames and that you add later on as well. My children are going to be over the moon with this play set, really... See more

Brilliant service from Fatmoose - I called to discuss the play frame we had chosen & also the matting and we spoke to a wonderful person. Just waiting for delivery and we can play!

The images, content and description are clear, the choice of accessories are numerous and the economics of the purchases are very attractive. Together with a helpful customer services to clarify any... See more

Easy to use the website. The selection of images of each product is amazing, really helped me choose what I was looking for. Checkout was simple and a breeze. Really looking forward to delivery.

Ordering was easy. Managed to get in touch with company very easily and had quick responses. Delivered well and was easy to assemble. Would purchase again

ORDERING WAS EASY - Stated delivery dates window prior to payment (very helpful!) Let us hope it arrives as stated!

I have been searching for a large climbing frame for our new home and there are a lot of websites out there. Fatmoose was easier to use and cheaper than the others. Very pleased with how streamlined i... See more

Had a query about a product and it was answered quickly and efficiently. Checkout process was smooth. Look forward to receiving the product

Can I give 0? Also known as fatmoose uk and have a .Co.uk website plus various other countries. Ordered and paid in full. Website said and still says delivery 2 to 4 weeks. Nearly 6 weeks later I got... See more

User friendly website, great selection of products and customisable too! Can’t wait to receive my item!

It looks like a good climbing frame and we're really looking forward to putting it up. We live in a not particularly remote part of Scotland but somehow were in the most expensive zone for delivery, a... See more

Website and buying process was nice and easy with great choice of different designs. Unfortunately what let this order down was the delivery, the lead times are long in general but mine was delaye... See more

Unfortunately we’ve yet to receive our son’s birthday order. It was expected to arrive between 23rd April and 12th May. His birthday is tomorrow (10th June) and we’ve dug out a section o... See more

The website was very easy to navigate and I was able to filter the available climbing frames according to the specifications I was looking for. The checkout process was simple and efficient.

The positive reviews for this company are pure lies or misdirection. Most of the positive ones are about how easy the site is to navigate and the choices available. Seriou... See more

I order the product way back in March and had a delivery date of lates of the 29th of April I am now on the 16th of May and still not received my product, speaking with Fatmoose they can’t give me... See more

I've just ordered a product but the options were comprehensive and it made the purchase straight forward.

Helpful descriptions and good choice of colours to apply. The dimensions picture could be clearer and the add to basket options hung on the first couple of tries. Also the extension modal does not... See more

Really easy system to use. Ive had all my questions answered promptly and I now have the FamilyFir XXL house on route to my home to be delivered! My children cant wait!

Only just ordered but website was very easy to use and love that you can buy all the little bits separately too.

I've ordered a lovely playground on 15th April and still waiting to be delivered. On chasing the company I'm told they have problems at the border. I'm not sure what's going on but my 5 years daughter... See more

Nice easy transition on the purchase looking forward to the build in the coming weeks

Lots of information available on the website. Almost too many options to choose from!!!

Not sure on the quality of the item as we've not seen it. Website is wrong says delivery 2 to 4 weeks. We've waited 6 weeks. It finally arrived in uk and we were called by DSV to arrange delivery for... See more

Brilliant company to deal with had few misssing parts and were sent out straight away 5 stars

Haven't received the product yet but the process of purchasing was super easy and we're very excited to receive it and start building!! The Easter deals were brilliant too :)

Great climbing frame and easy to use website with dimensions clearly shown

Really good product, easy to assemble. Customer service were good to recover when a part was missing. Delivery time was a little longer than expected

Great order experience with the black friday deals! Hopwfully the product is as good as there website experience

A super helpful team that made the product choice and purchase process straightforward.

Plenty of options to choose from and easy to filter. Looking forward to delivery!

Website was easy to use, fair price for item. Climbing frame is a pain to put up and have to make own drill holes etc so basically a pallet of wood with the slide etc. Looks good now it's part up but... See more

Very easy to browse site, compare selections and order. Looking forward to receiving my order.

Website is easy to navigate and see the huge range of options. Really looking forward to receiving the climbing frame for our twins