No answers at any of emails whatsoever. Poor, poor customer service. The adverts claims VAT deduction for business partners, so far we only received for our previous orders invoices that show a diff... See more
Company replied
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See what reviewers are saying
We were looking for the children playground and compared several companies. We have chosen Fatmoose because of its natural design, the robustness and the reasonable price. Moreover, we like the scan... See more
Company replied
We made a deatiled search for a high quality kids playground and we made a final decision for Fatmoose. The reason why, are the positive reviews and feedacks of satisfied customers from all over the w... See more
Company replied
The playground is not strong enough. Construction is week for double swing. When kids starts swinging the whole playground starts to sway from side to side.
Company details
Contact info
Franz-Savels-Straße 69, 52538, Gangelt, Germany
- +420 (0)22 8880 345
- info@fatmoose.cz
- fatmoose.cz
3.1
Average
43 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Its Is ok 👌🤪
May 20, 2020
Unprompted review
Poor customer service
No answers at any of emails whatsoever. Poor, poor customer service. The adverts claims VAT deduction for business partners, so far we only received for our previous orders invoices that show a different sum on payments and invoiced total amount. At customer phone service, there is an answerig machine. Absolutely no reaction at any email sent.
Products seem ok and very catchy, service is more than poor. Please do something about it!
May 19, 2020
Unprompted review
Reply from FATMOOSE
Dear customer, we are pleased that you are satisfied with our products. However, we would like to apologize for the difficulties in contacting our customer service and the long reaction times. We would like to take a look at your order so that we can offer you a satisfactory solution regarding the stated issue. However, we need your order number to do so. Please send it to us via the contact form or via info@fatmoose.co.uk with the subject " Evaluation question". Your FATMOOSE team
I recommend Fatmoose
The website is very well organised and easy to use. I expect the products will be even better.
February 2, 2020
Unprompted review
Pleasant shopping experience
Very good shopping experience, very clear site with nice visuals.
December 10, 2019
Unprompted review
Talked to a custer rep who was…very helpful and kind
Talked to a custer rep who was knowledgable and very helpful. We made an order and hope to receive it within a couple weeks.
September 3, 2019
Unprompted review
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