Faxiflora Reviews 180

TrustScore 4 out of 5

4.1

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4.1

Great

TrustScore 4 out of 5

180 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I made an order from the US for a…

I made an order from the US for a delivery in Florence for a family member. I made the order on a Saturday and the order was completed and delivered on Monday morning. The flowers looked beautiful. We could not be more happy with the service. Thank you!

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Easy online ordering!

The online ordering was easy to follow! I ordered flowers for my daughter, who was working in the city. They were delivered on time--and she was delighted! Thank you!

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Made easy by the florist

Although these flowers were ordered from the UK, the florist made the situation very easy for us, by contacting us personally, in order to make sure they were delivered to the right person, in the the right place.
Thank you so much for a simple, easy process.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

It's always a pleasure to deal with…

It's always a pleasure to deal with Faxiflora, almost each year I order from them and they've always delivered as instructed. Sometimes it does not look like in the picture, but they do mention that it will be pretty close or similar flowers depending on the availability of the season. All in all, pretty satisfied with them and prompt service!

January 22, 2022
Unprompted review
Rated 1 out of 5 stars

poor service and flowers do not resemble what was order

I ordered roses and fuchsia flowers in a 'deluxe' arrangement four days before a friend's birthday - some flowers arrived late after much chasing and they were nothing like what I ordered ... instead cheaper flowers that did not look 'deluxe' at all. No roses. No fuchsia flowers. For a long time this company said that the RIGHT flowers were arriving the next day and that they would be perfect. Eventually, after many emails, they admitted that the poor quality flowers were the right ones. The company then blamed the local supplier and pestered me to remove this review as the problem is not their responsibility. But their email is the one given on the order invoice. This took up a great deal of time and the recipient ended up upset and confused.

December 23, 2021
Unprompted review
Rated 4 out of 5 stars

John Grant

It would be beneficial for the paymeny part of the process to be translated into the language being used. Also, make your contact telephone information more readily available. Thank you for your prompt service.

June 16, 2021
Unprompted review
Rated 5 out of 5 stars

I used Faxiglora to send some birthday…

I used Faxiglora to send some birthday flowers to my friend in Napoli. The ordering online service was straightforward with plenty of choices of stunning flower arrangements. The bouquet of stunning flowers arrived first thing in the morning, perfectly timed for my friend’s birthday. I’m very happy with the service provided and would use Faxiflora again! Grazie xx

April 15, 2021
Unprompted review
Rated 5 out of 5 stars

Professionals

I can't remember how I found them first - years ago - but they always delivered ever since. Given that they work with local shops you have to be a bit flexible with the composition as some flowers or colours will not always be available. However they always confirm and strive for a good solution. They're on time, flexible and they make the nicest bouquets, even the smaller ones. I guess this also comes down to the flower shops but as a service I cannot find any faults. Very good service.

March 2, 2021
Unprompted review
Rated 5 out of 5 stars

Superb service!

I picked FaxiFlora simply because it was the among the first three in my search results. And I am so glad I did. Their after-sales service was more than what I could ask for. Ms. Federica, was a great help and she was very prompt in reaching out to rectify a typo in the phone number I had given. But, her help did not stop there. Federica went above and beyond by keeping me posted throughout that same evening on the status of my purchase. I was again impressed by her level of attention when I ordered a second arrangement the following day. If you want flowers delivered efficiently, then click on FaxiFlora! You are in good hands!

March 18, 2019
Unprompted review
Rated 5 out of 5 stars

Best online Flower shop

I ordered flowers at faxilora to send in my mom at Italy. It came on time and my mom cried because she was surprised. I am very happy with their service! Good job. I will definitely choose faxiflora again!

May 13, 2015
Unprompted review
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