Pleased these robbing gits have hopeful5been closed down, I've lost 40 quid for a non delivery and no reply to numerous emails. I cant understand why it took so long for them to be found out
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DON'T BUY FROM THIS COMPANY Shoes took a month to arrive, absolutely 🚫 no communication despite several emails asking for help/advice. The "rocker sole" trainers are not rocker sole at all, I don'... See more
Ordered some shoes about 18 months ago. then having read the bad reviews, there were lots! cancelled the order straight away, by telcon, email but they still tried to deliver order, refused delivery a... See more
If only you could see the photos 😂 They sent a comically fake product and won't give a refund. Monzo to the rescue 🔥 Edit: I got in contact with them and they swiftly refunded me. So over... See more
Company replied
Company details
Written by the company
In the realm of shoes, Fayybek offers a diverse range of options to cater to various preferences and needs. They stock a wide selection of shoes designed for different activities, including athletic shoes for sports such as running, training, and basketball, as well as casual and formal footwear for everyday wear and special occasions. Fayybek prioritizes the use of quality materials and craftsmanship, ensuring their shoes are not only stylish but also durable and comfortable.
Contact info
United Kingdom
- support@fayybek.com
- fayybek.com
1.3
Bad
81 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a golf net which took weeks to…
Ordered a golf net which took weeks to arrive as was shipped from china. It’s tiny and nothing like what was described, emailed several times with no response about a refund??
July 24, 2023
Unprompted review
Cheap product, misleading description. Avoid!
They are China based- at least that's where the order came from. It came several weeks. And when it came the shoes I ordered where not what they were described as. Obviously, silly me just relied on one picture.. Although the description was very good and promising. The summer shoes for walking turned out to be clumsy rubber water sports shoes.. It said it didn't have laces that's why in cold weather it won't be difficult to tie them up. You wouldn't want to wear these in cold weather (water?). Also supposedly with a wide toe box, but really they were one of the most narrow shoes I'd seen. Those shoes were cheap, that's why they give 10% discount. It's been almost 2 weeks (end of June) since the shoes have been returned but no refund issued yet. I can't see that coming. Returning cost me half of the shoe price.. It looks like the positive reviews are fake on here also. The bad ones sound real, indeed.
The audacity to sell a product like this.. They want to make easy money for selling cheap stuff. It's a scam really.
May 10, 2023
Unprompted review
Very poor
Updated review.
Finally got what i ordered, after about 3 weeks despite saying despatch within 2 days. Average quality for what I paid however the effort of chasing customer service (which don't seem to there in usual hours only seem to get emails late in the evening) was not worth it. Communication from this company is non-existent.
Also they seem to report poor trust pilot reviews to try and maintain a good rate on here.
I would not use this company again.
June 7, 2023
Unprompted review
Reply from Fayybek
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with our company. We sincerely apologize for any inconvenience and frustration caused by the delayed delivery and the lack of communication you experienced.
We understand how important it is to receive your order promptly, and we regret that we did not meet your expectations in terms of dispatch time. We apologize for any confusion caused by our stated dispatch timeframe. We will review our processes to ensure that such delays are minimized in the future.
Regarding the quality of the product you received, we appreciate your honest assessment. We strive to offer products that meet our customers' expectations, and we will take your feedback into consideration for future improvements.
We are sorry to hear that you encountered difficulties in reaching our customer service team. We aim to provide prompt and efficient support to all our customers, and we apologize if our response times were not up to par. We will investigate this matter further to ensure that we can improve our availability and response times during regular business hours.
Regarding the reporting of poor Trustpilot reviews, we assure you that we value all customer feedback, positive or negative. Our intention is not to manipulate ratings but to understand our customers' experiences and continuously enhance our services. We apologize if this gave you a different impression, and we will make sure to address any concerns regarding our review reporting practices internally.
We understand that your overall experience with our company fell short of your expectations, and for that, we sincerely apologize. We appreciate your feedback as it helps us identify areas for improvement. If there is anything else we can do to rectify the situation or address any remaining concerns, please do not hesitate to reach out to us directly.
Thank you for bringing these matters to our attention, and we hope that you will consider giving us another opportunity in the future to provide you with a better experience.
Best regards,
Fayybek Customer Service Team
I ordered 9 buttons and have only…
I ordered 9 buttons and have only received 2 buttons. I haven't heard back yet as to whether they're posting out more. I am concerned I've been scammed... I just received an email saying that my order had been complete?!
June 16, 2023
Unprompted review
False advertising
I ordered a golf practice net which was advertised with a stroke mat tees and practice balls. All that was delivered was the net and not the highest quality for the price. Cannot get any answer to my complaints.
May 22, 2023
Unprompted review
Non-existant customer service
I ordered a pair of shoes and added the recommended 1.5 cm to the size. They were still too small, but as I really liked them I wanted to exchange for a bigger size, and sent an email to request a return. I didn’t hear anything back and so tried the feedback form on their website; still nothing, not even a recognition of the query. I finally tried phoning and was asked to leave a voicemail, again without any result. At this point I’ve given up without even knowing if the shoes are any good, just because their customerservice is non-existant.
March 7, 2023
Unprompted review
On time delivery great update tracking…
On time delivery great update tracking service 👍
March 23, 2023
Unprompted review
No response or order …
My have ordered a pair of shoes after having diabetic foot disease and having an op to remove some toes these looked like they would be perfect.
Unfortunately we have had no shoes arrive and they have ignored 3 of my emails to trace where they are !
Poor service. I have been waiting 3 weeks and heard nothing !
March 9, 2023
Unprompted review
Watch seem OK
Watch seem OK . Instructions very small print. Delivery was a bit long ,though it was from uk stock. Communication was good, order 2 by mistake quickly sorted out.
March 17, 2023
Reply from Fayybek
Dear Darren,
We wanted to take a moment to personally thank you for your recent positive review on Trustpilot regarding your experience with Fayybek. We are glad to hear that you found the communication to be good, and we were able to quickly sort out the issue with your order.
We appreciate your feedback on the small print of the instructions and the delivery time. We are continuously working to improve our products and services, and your input helps us make those improvements.
Please know that we are always here to support you. If you have any further questions or concerns, don't hesitate to reach out to us at support@fayybek.com.
Thank you once again for choosing Fayybek, and we hope you enjoy your new watch!
Best Regards,
Customer Support Agent
Fayybek
Perfect shoes and excellent delivery…
Perfect shoes and excellent delivery time. Very impressed! Thank you so much. Would not hesitate to use Faybekk again.
March 16, 2023
I have bought 2 pairs of shoes and both…
I have bought 2 pairs of shoes and both sizes are not as it’s supposed to be. I ordered both pairs of size 39 but the barefoot laced up is about 1 inches smaller and the women Rocker soles are very tight and narrow that my feet just don’t fit in.
March 16, 2023
Reply from Fayybek
Hi,
Thank you for taking the time to share your feedback with us. We apologize for the issues you've experienced with the sizing of your recent order.
At Fayybek, we strive to provide accurate sizing information and quality products to our customers, and we're sorry to hear that both pairs of shoes did not meet your expectations. We understand how important it is to have comfortable and well-fitting shoes, and we are continuously working to improve our sizing guidelines.
We would like to make things right for you. Please reach out to our customer support team at support@fayybek.com so that we can assist you with returning the shoes and provide you with either an exchange or a full refund. We will also take your feedback into account to improve our products and services.
Again, we apologize for any inconvenience this may have caused, and we appreciate your understanding. Your satisfaction is our top priority, and we hope to have the opportunity to serve you better in the future.
Best regards,
Customer Support Team
Great very quickly delivery and the…
Great very quickly delivery and the site make sure I receive all information about the package. I bought a watch for a birthday gift and I love it many thanks Fayybek
March 4, 2023
Reply from Fayybek
Dear valued customer,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience shopping with us and that you're satisfied with your purchase.
We take pride in our fast delivery service and our efforts to keep our customers informed about their packages every step of the way. It's always great to hear that our efforts have paid off, and we're glad that we could provide you with a smooth and enjoyable shopping experience.
We hope that the birthday gift you purchased from us brings joy and happiness. If you have any questions or concerns, please do not hesitate to reach out to us. We are always here to help.
Thank you once again for choosing Fayybek as your shopping destination. We appreciate your business and look forward to serving you again in the future!
Best regards,
Fayybek
Dropshipping store AVOID!
Dropshipping store AVOID!! It's taken 23 days to arrive and trainers were stuck together, seems like the rubber hadn't dried before they were packed.
They are also not the trainers that were advertised, seems to be a different brand to the photo and a different tread...
Such a shame.
March 2, 2023
Reply from Fayybek
Dear Andrew,
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the delay in the delivery of your order. We understand that waiting for a package can be frustrating, especially when the delivery time was not clearly communicated on our website.
Please be assured that we take customer feedback seriously, and we are continuously working to improve our services. We would like to investigate this matter further and help resolve the issue. Can you please provide us with your order number so we can look into this?
Regarding your concerns about returns, we would like to clarify that we offer a return policy for products that are damaged, defective or not as described. Please refer to our website for further details.
Once again, we apologize for any inconvenience caused and appreciate your patience in this matter. We hope to hear back from you soon and assist in resolving this issue as quickly as possible.
Best regards,
Fayybek
Still awaiting de
Very nice trainers and good quality, was initially concerned about delay and didn't know they are shipped from china, company kept in touch and also had tracking information for product, took a star off as needed shoes quickly but here now, emailed company about my concerns and they replied promptly.
February 28, 2023
Reply from Fayybek
Dear Therese,
Thank you for reaching out to us. We are sorry to hear that you haven't received your product yet. However, we would like to clarify that we have shipped your product and it has been received at the provided address. We have also tried to contact you via email to address your concerns, but we haven't received any response from your end.
We would like to make sure that you are satisfied with your purchase, and if there is anything we can do to help, please don't hesitate to reach out to us. We take pride in our customer service and would like to ensure that all our customers are happy with their purchases.
Please check your email and let us know if you have any questions or concerns. We're here to help you in any way we can.
Best regards,
Fayybek
Wrong size & refuse any responsibility or replacement/refund
Wish there had been these reviews when I originally ordered. I was sent the wrong size of a pair of boots & the company originally said they'd replace then no contact, then when I chased up said that I had not used the sizing chart correctly - I've double checked & I certainly have. I've sent numerous emails complaining & they just don't reply
January 13, 2023
Unprompted review
Reply from Fayybek
Dear valued customer,
We apologize for the negative experience you had with your recent purchase. We understand that receiving the wrong size of boots can be frustrating and we regret that we did not meet your expectations when it came to addressing this issue.
We would like to assure you that we take customer feedback seriously and we are committed to resolving any issues with our products and services as quickly as possible. We apologize for any delay or lack of communication on our part, and we assure you that we will take steps to ensure that this does not happen again in the future.
We understand that you have been trying to contact us regarding the issue with your boots, and we apologize for any inconvenience caused by our delay in response. Please know that we are committed to resolving this matter and we encourage you to email our support team at support@fayybek.com with your order details and contact information. Our team will work with you to resolve this issue and make things right.
Once again, we apologize for any inconvenience caused and we look forward to hearing from you soon.
Best regards,
The Fayybek Team
If only you could see the photos 😂
If only you could see the photos 😂
They sent a comically fake product and won't give a refund.
Monzo to the rescue 🔥
Edit: I got in contact with them and they swiftly refunded me. So overall with the product being disappointed, but the customer support side was easy to work with. So I'm updating my review to be slightly more positive.
Although I personally wouldn't be ordering again.
February 20, 2023
Unprompted review
Reply from Fayybek
Dear Nathan,
Thank you for updating your review and for giving us the opportunity to make things right. We are glad to hear that our customer support team was able to assist you with your refund.
We understand that receiving the incorrect product can be disappointing, and we apologize for any inconvenience this may have caused. We appreciate your feedback and will use it to improve our products and processes in the future.
Thank you for choosing to do business with us, and we hope that you will consider giving us another chance in the future.
Best regards,
I agree with other customers about Fayybek
I agree with other customers, the so called company Fayybek is a scam. I ordered a pair of shoes. They never arrived and I cannot get my money back. I have emailed 11 times. The phone number on their website isn't available and if you go on chat online, they leave you hanging then go offline. Dont use them!
November 20, 2022
Unprompted review
No Refund
Avoid at all costs. Purchased four pairs of shoes. They only sent two and were both incorrect. I had to return them to China at my own cost. Company confirmed they would process the refund but haven't and are now ignoring my emails and calls. Shoes were returned in November.
January 11, 2023
Unprompted review
Reply from Fayybek
Dear valued customer,
We apologize for the negative experience you had with your recent purchase. We take your feedback seriously and are sorry to hear that you only received two pairs of shoes, which were incorrect, and had to incur the cost of returning them to China.
We understand that you have been waiting for a refund and are disappointed that you have not received it yet. We want to assure you that we will investigate this matter further and ensure that you receive your refund as soon as possible.
We kindly request that you contact our support team at support@fayybek.com with your order details and contact information so that we can resolve this issue for you promptly. Our team is dedicated to providing the highest level of customer service and we want to make things right for you.
Thank you for bringing this matter to our attention, and we look forward to hearing from you soon.
Best regards,
The Fayybek Team
This is a scam!!
This is a scam!!! Don’t buy from this company!!!
Firstly, the boots I ordered arrived one month later. They are not my size and I am trying to return them and I can’t get a hold from this company! I sent many emails and called them few times and no one replied back! This is purely a scam, they make you buy and take your money, and you will never hear from them!
January 12, 2023
Unprompted review
Reply from Fayybek
Dear valued customer,
We are sorry to hear about the negative experience you had with your recent purchase. We take all customer feedback seriously, and we apologize for any inconvenience caused.
We would like to assure you that we are a legitimate company and that we are committed to providing our customers with high-quality products and exceptional customer service. We apologize for the delay in the delivery of your boots and for any confusion regarding the size.
We understand that you have been trying to get in touch with us to arrange a return, and we apologize for any inconvenience caused by the delay in our response. We assure you that our team is working diligently to address all customer inquiries, and we will be happy to assist you with your return and refund.
Please email our support team at support@fayybek.com with your order details and contact information, and we will respond to you as soon as possible to resolve this matter.
Thank you for your patience and understanding, and we look forward to hearing from you soon.
Best regards,
The Fayybek Team
This company is definitely a scam
This company is definitely a scam. I ordered shoes from them. The ones they eventually delivered were not the correct ones, and despite numerous e-mails and calls to a suspect mobile number, they have failed to reply.I have even attached a photo of their so called ‘business address’ to 1 e-mail taken from Google street view. It’s an extremely run down house!
August 16, 2022
Unprompted review
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