While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the product, particularly its quality and value for money, often citing that the price did not align with the product's performance. Customers frequently reported that the air fresheners did not last as long as advertised, with some noting that the liquid evaporated quickly or that the scent faded within days, rather than the weeks or months claimed. Some people were dissatisfied with the product's design, mentioning issues with the trigger mechanism on spray bottles malfunctioning or the "flick to activate" bathroom fresheners being nearly empty shortly after activation. Reviewers also expressed frustration with the reduced size of cans while prices remained the same, and a perceived dilution of fragrance strength.

What people talk about most

Product

Customers had negative experiences with product. Many reviewers express disappointment with product quality,... See more

Quality

Reviewers express strong disappointment with the quality of the product. Many consumers report that the... See more

Value for money

Customers consistently express disappointment with the value for money. Many reviewers feel they have wasted... See more

Price

People report negative experiences with price, consistently expressing disappointment and feeling they have... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Please go back to the old style ones which you clicked to pierce . They lasted for weeks . These flick to activate ones are almost half empty after five minutes

Rated 2 out of 5 stars

Febreze bathroom air fresheners ,why so stingy with the amount of liquid ,they're great ,smell so good ,but you don't even get a half full compartment.

Rated 1 out of 5 stars

I have to say I'm really shocked at the bathroom freshner advert I've just seen on TV. We use the freshner a d although it's lovely, the advert shows it's over 3/4 full when in fact it is actually les... See more


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

106 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Same as most other comments on here it…

Same as most other comments on here it seems:- THESE SPRAY CANS ARE TOTALLY USELESS as every single can we have tried over the past year stops spraying after 4 or five uses leaving the can about 75% full and having to be thrown away.
I did contact them on the number given on the can to be told that we must not shake the can at all as this will release the gas that is now used to propel the contents out.
There are only 2 of us in our place and we have made sure that we have not shaken the cans and yet still the cans FAIL!
How long are 'Procter & Gamble' going to be permitted to get away with this? It is a product that is surely NOT FIT FOR ITS PURPOSE at all. Surely the 'Trading Standards' or whoever is meant to be there for 'Customers Protection' from such should have jumped on this long long ago.
These "Febreze Air Mist" sprays cost enough as it is without people having to put up with such an extremely high failure rate wasting their money in todays difficult times.
Meanwhile 'P&G' are doing nothing or even withdrawing this useless product

January 29, 2023
Unprompted review
Rated 1 out of 5 stars

Febreze, wooful customer support

Bought three aerosols of febreze and after using the first I was aware that half way through the contents of the can that was still half full the pressure had run out leaving the contents unusable. Switched to another can and same thing again run out of power half way. On trying the third can was even worse as ran out about three quarters full. On trying to contact febreeze to make them aware of this problem it was close to impossible as there were questions like product code, sell by date with no info on how to find these details before I could send the email. Come on febreze do you have a customer service??

December 6, 2021
Unprompted review
Rated 1 out of 5 stars

I bought three twin packs of Febreze…

I bought three twin packs of Febreze Air Mist blossom & breeze . Out of the 6 cans,1 remains unused, 1 partly used and is still working. Two I threw out when the propellant ran out and since then I have kept the other two that have also run out of propellant half way though.
If my memory serves I have also in the past thrown of some more that ran out of propellant without bothering to keep.
I will not be buying any more, I know that they are supposed to be “100% Natural product propellant” but they do not do the job and are costly to use as they do not empty the contents properly

August 14, 2021
Unprompted review
Show reviews in all languages. (106 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look