Federal Management Reviews 

291
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I'll keep it brief. Our company was being overrun with overdue invoices that hadn't been paid with some a sold as 2020. Our Accountant put us on to Federal management to help turn things around. F... See more

Company replied

Rated 5 out of 5 stars

Good team, if you work with them then they work with you. They brought a bad debt under control, established a payment plan with the debtor covering the original debt plus our legal costs plus intere... See more

Company replied

Rated 5 out of 5 stars

Federal were instructed on four unpaid company invoices that were well overdue. We spoke at lenght about how we wanted a professional and strategic approach to dealing with our prestigious client base... See more

Company replied

Rated 5 out of 5 stars

Tried to work with debt recovery agencies in the past with no success or positive results. Federal have been the polar opposite. They work with us and make sure our interests are looked after. This... See more

Company replied

Company details

  1. Debt Collection Agency
  2. Debt Collecting
  3. Legal Services

Written by the company

Federal Management are a Professional and Multi Award Winning FCA regulated Debt Collection Agency specialising in Business Debt Collection and Private Debt Recovery across the UK & Overseas since 2004. They are the ONLY Debt Collection Agency in the UK accredited by the Financial Services College and their ISO:9001 accredited services see them recover millions of pounds every year on a 'No Collection - No Commission' basis For further information on how they can help your you or your Business, contact Federal Management's friendly Expert Team


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

291 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(291)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful staff and always do what they…

Helpful staff and always do what they say they will. Would recommend to any company for collections of commerical debts.

November 19, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for your kind review Alma. We will continue our very best efforts to recover as much as possible on your behalf.

Kind Regards
Client Services

Rated 1 out of 5 stars

awful

awful, took the money to collect and did nothing, now wont speak to me at all. There is no personal service, just a weekly generic report sent out and no account manager to speak with. I am going to ombudsman today as I am getting no where

November 12, 2019
Federal Management logo

Reply from Federal Management

Dear Reviewer,

We are sorry you have felt the need to leave a bad review for our services as this is not what we like to hear. We pride ourselves on delivering quality of service and the statements you have made are not consistent with our modus operandi.

We have no record of such name on our Client files as we would like to resolve your issues as quickly as possible.

if you can kindly respond to the message that has been sent to you so we get get to the bottom of this matter asap - Thank you for your co-operation.

Kind Regards
Client Services Team

Rated 5 out of 5 stars

Another debt recovered against all odds…

Another debt recovered against all odds it would seem. Excellent debt collection agency services

November 11, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking to time to leave us a review Mr Alcock. We are always here to help if you get any further issues.

Kind Regards
Client services

Rated 5 out of 5 stars

Excellent, highly professional and effective service

I engaged the Federal Management team to assist with recovery of several sizeable overdue invoices from a late paying client, and they provided a superb, highly effective service with the right advice given on the most effective course of action at all stages. Net result - all overdue amounts paid in full. Highly recommended. I know where to come next time I hit client payment problems!

November 7, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a kind review Nick. Tony was especially pleased that we achieved the desired outcome for you and we appreciate your instruction. If you encounter any further issues please do not hesitate to contact us.

Kind Regards
Client Services Team

Rated 5 out of 5 stars

Excellent Service

Excellent Service! Highly recommended for any business with small or large portfolio of debtors.

October 22, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you very much for your kind review Zoltan. We will continue to do our very best for you and your company.

Kind Regards
Client Services

Rated 5 out of 5 stars

Highly satisfied with all interactions

Highly satisfied with all interactions and monies recovered to date

July 13, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review Mr Harrison, it is greatly appreciated as is your custom.

Kind Regards,

Client Services Team

Rated 5 out of 5 stars

Top Class

Debt collected from France within weeks after we’d spent months on the case. Top class and will use if any more issues with customers that don’t pay.

July 7, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review Sir, it is greatly appreciated as is your custom.

Kind Regards,

Client Services Team

Rated 5 out of 5 stars

5 star! Amazing service

Just received payment into our account. Swiftly sorted the problem – would definitely use again. 5 stars

July 6, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review Sir, it is greatly appreciated as is your custom.

Kind Regards,

Client Services Team

Rated 5 out of 5 stars

Highly recommended !!

Highly recommended. Chasing money owed to me is one of the worst, stressful aspects of being a small business owner so it’s a huge help that I can call upon these guys and know everything will be done to make sure I get paid.

July 5, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review Sir, it is greatly appreciated as is your custom.

Kind Regards,

Client Services Team

Rated 5 out of 5 stars

Consistent and fab service

Consistent and fab service. Always quick to help us.

July 3, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review Mr Gilmore, it is greatly appreciated as is your custom.

Kind Regards,

Client Services Team

Rated 5 out of 5 stars

Platinum services

We are Canadian Pine Wood importers and FM have acted for us in the collection of receivables from EU based corporations. They are much appreciated Pantheon for global debt collection and are also representatives for our eastern agents.

May 18, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated as is your custom.

Kind Regards,

Client Services Team

Rated 5 out of 5 stars

Very happy☺ great service👍

Very happy with service and happy to leave positive review as requested. Would use again.

May 10, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated as is your custom.

Kind Regards,

Client Services Team

Rated 5 out of 5 stars

Professional, Honest and Generate results.

Have used Federal several times, and they have been excellent in help us recovering debts from European and African clients. They tell it like it us and keep us informed throughout the whole process. Cost of using them is reasonable too.

April 17, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review Mr Ali, it is greatly appreciated as is your custom.

Kind Regards,

Client Services Team

Rated 5 out of 5 stars

sterling job

Somehow managed to recover a invoice from an old customer who disappeared off to Dubai. Sterling job and we’re looking at which UK overdue accounts we can now pass them.

April 15, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

Rated 5 out of 5 stars

Very professional

Very professional and efficient debt collection agency. Alec, Jeff & Emma are great as are the others who help us.

February 26, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review, Your custom is greatly appreciated.

Kind Regards,

Client Services Team

Rated 5 out of 5 stars

Very easy to use and understanding of…

Very easy to use and understanding of our situation. A very professional company that has compassion and is ethical plus will go that extra mile to help.

February 11, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review, it is great appreciated.

Kind Regards,

Client Services Team

Rated 5 out of 5 stars

Thanks from all...

Used these guys multiple times and normally with success. Happy to leave review as requested – thanks from all of us.

February 4, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

Rated 5 out of 5 stars

Very prolific debt collection service…

Very prolific debt collection service that we have used regularly to help with overdue accounts for services rendered.

January 28, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review Tracy, it is greatly appreciated.

Kind Regards,

Client Services Team

Rated 5 out of 5 stars

Good

Collected a foreign debt with minimized fuss and cost. Professional from start to finish and would use again if needed.

January 26, 2019
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review Dianne, it is greatly appreciated.

Kind Regards,

Client Services Team

Rated 5 out of 5 stars

Good service...

Collected 2 old invoices from foreign customers. Would use again definitely. thanks.

December 23, 2018
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you for taking the time to leave us a review, it is greatly appreciated.

Kind Regards,

Client Services Team

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